Lighthouse Group Practice

Name: Lighthouse Group Practice
Item: Lighthouse Group Practice
Rating: 5
Author: Anonymous

Carlisle Road, PO5 1AT and, 262 Devonshire Avenue, Southsea, Hampshire, PO4 9EH

Average review score from 386 reviews

ABOUT LIGHTHOUSE GROUP PRACTICE

Lighthouse Group Practice is a General Practice located within the PO postcode area.

NHS Patients currently accepted
	Fee paying adults
	Charge-exempt adults
	Children aged 0-18 years
	Urgent dental care patients
	Only by referral from a dental practitioner

Lighthouse Group Practice

Lorraine made me very comfortable. I saw her on my diabetic check up appointment. I felt not rushed at all and she listened to everything I had to say about my concerns with all my underlying health issues.

Anonymous
7th May 2024

My Experience with Lighthouse Group Practice

I have had 2 recent appointments at Lighthouse Group Practice. As usual I was very happy with the service. The Reception Staff, Physician Associate and Nurse who dealt with me were friendly and I was confident that they did everything they could to help!

George
6th May 2024

Blood pressure check

The appointment was on time, and a very pleasant visit. Sarah had arranged to ring me with the results of my readings which she kindly did, and also discussed my blood pressure medication. Thank you you all at Lighthouse.

Sheila
6th May 2024

Blood pressure and heart

It is difficult to get past the check in, you have to be clear about your condition and any test results you are expecting and wish to know.

Anonymous
6th May 2024

Excellent support

Great care and support with my condition.

Anonymous
4th May 2024

Excellent service

Excellent service, great nurses and doctors and they always go the extra mile for the patients.

Darren
4th May 2024

Blood test

Very professional

Michael
4th May 2024

Efficient and effective

Communication was very good and satisfactory results led to a positive way forward.

Glynis
4th May 2024

Very good

Jane always seems she cares about people but. Reception needs two on at a time as people kept waiting

Anonymous
4th May 2024

Clinician appointment

The clinician I spoke with was very helpful, understanding and was worried about my condition. Doing my readings online by text was easier for people who have problems travelling around. Overall a good team at the practice.

Stephen
4th May 2024

Always friendly and proactive in my care.

I have been having trouble with my blood pressure for years now, and Lighthouse have been brilliant at making sure I am under very frequent review. The staff are really helpful and always pleasant.

Jonathon
4th May 2024

Blood test repeat

The health clinician was very good ; reassuring and supportive.

Anonymous
4th May 2024

Good service

Pleasant helpful staff

John
4th May 2024

Stitches removed Southsea Medical Centre

The care and service from the nurses at the clinic could not be faulted both nurses who helped me with my stitch removal were very careful and caring as I found it quite painful and stressful one was happy for me to take as long as I needed get myself sorted she was willing to give up her break to sit with me and her colleague who was busy was very helpful also. Credit to a very caring service

Michael
4th May 2024

Blood pressure

Helpful, friendly and efficient!

Anonymous
4th May 2024

Good service

No issues, phone answered promptly

Pamela
3rd May 2024

Mental Health

The service l received was very good

Anonymous
3rd May 2024

Seeing the doctor

I managed to see a doctor for a medical review. I have now been given an appointment for my needs in a couple of weeks.

Anonymous
3rd May 2024

Drs appointment hooray

Dr was very polite and forthcoming and honest

Robert
3rd May 2024

Review of blood test results

Dr Minay undertook review of blood tests after I enquired why they were not all showing on my online test results the day before. I was relieved Dr Minay did this and suggested ongoing action.

Anonymous
3rd May 2024

Recently been about high cholesterol

I went to the doctors surgery to see if my results for my second cholesterol test were back. The receptionist was very helpful and gave me the results and arranged for a nurse to get in touch. I have now got a phone appointment with the nurse to talk through lifestyle changes that I can make to continue bringing my cholesterol down.

Lynne
3rd May 2024

Professional feedback on test results.

Jana is very competent in dispensing her medical knowledge. She will always let you know the truth behind test results, together with the potential causes and corrective actions required to improve things.

Anonymous
3rd May 2024

Blood sample

Treatment was very good and given full diligence

Julian
3rd May 2024

Brilliant treatment from a lovely young lady

My leg ulcers were treated very well by the nurse who was kind, empathetic and professional.

Anonymous
3rd May 2024

Kind Helpful Staff

All the staff at 𝑺𝒐𝒖𝒕𝒉𝒔𝒆𝒂 𝑴𝒆𝒅𝒊𝒄𝒂𝒍 𝑪𝒆𝒏𝒕𝒓𝒆 are always very kind, friendly & helpful....

Angus
3rd May 2024

Knee and hand pain

The GP was very thorough and addressed my knee issue had hospital today and referred me to a knee specialist. My hand I am still waiting to hear from the hospital Excellent service

Anonymous
3rd May 2024

GP contact

GP was extremely helpful and was able to keep the line of communication open via text which saved me having to call for follow ups, could have caused a lot of stress but GP was very kind and helpful, thank you for the positive experience.

Anonymous
3rd May 2024

Appointment with Yana

The appointment went very well.

Derek
3rd May 2024

Visit appointment for b12

Very good service, shame I couldn't get it done in the surgery near me the Devonshire avenue, had to go to Carlisle Road seems silly to have to travel when I could have walked.

Anonymous
3rd May 2024

Excellent service

Helpful and friendly

Linda
3rd May 2024

Excellent empathy

Very understanding call by Sam the nurse.

Anonymous
3rd May 2024

Chest infection

A quick response to gain an appointment. The clinician was very kind and very thorough. He solved my problem. I came home feeling much better than I did before going. Thank you so much.

Eve
3rd May 2024

Good Appointment System

Lighthouse Group Practice is a good surgery. Their appointment system is good and efficient for routine appointments etc. I even turned up at the wrong time for my blood test and was still seen, they squeezed me in! Overall they are very good, but I do feel for the older generation that can’t use online services.

Anonymous
3rd May 2024

Smear test with Becki

I had my smear test with Becki (I think that was her name) she made me feel super comfortable and was very gentle. This type of appointment is never a nice experience but she made it much more bearable. Thanks Becki!

Anonymous
3rd May 2024

Excellent

Excellent service

Robert
3rd May 2024

Quick & good

Plenty of time with the doctor who explained the shingles jab well.

Anonymous
3rd May 2024

Excellent and professional.

The customer relations was excellent and professional.

Anonymous
3rd May 2024

Tests and change of meds

The nurse Sarah who called me is well versed with her subject. She is a good listener. I went also to pick and drop stuff and the reception people knew what they were doing

Pumuzile
3rd May 2024

Lighthouse Group Practice

Excellent

Anonymous
3rd May 2024

My experience with my Doctors Practice

Since I have been coming to your practice I find the staff very helpful and because I suffer with mental health it is nice to know that you have a mental health nurse so if I have problems there is someone to talk to and help me

Leanne
3rd May 2024

Thank you Jack

Thank you for your help Had two encounters with a lad called Jack, such a great experience, really calm, and extremely helpful. I can't say the same for another member of staff

Anonymous
3rd May 2024

The online service is great

Great website, communication about the appointment, and thorough check by Josh so happy to give big thumbs up to the Lighthouse group again. Great service that fitted my needs and suited my diary too. Perfect service for nonurgent issues.

Anonymous
3rd May 2024

On time

The lady who saw me had so much patience. She took time to show my husband how to inject me. She went over a couple of times to make sure he understood what he has to do.

Lorraine
3rd May 2024

Smear test

The practice nurse was very friendly and put me at ease straight away. Can say it was the best smear test I have ever had. All my others I have been in discomfort during and after. This time it was very different. Thank her for me she did a great job.

Sharon
3rd May 2024

Not an easy time

Not being able to talk to someone to make an appointment is unbelievably frustrating. I completed the form to request an appointment detailing my needs, the link was sent to me, I booked an appointment. I arrived for the appointment to find they sent the wrong link and the appointment was with the wrong member of staff. I went to the reception desk and was told they cannot book the correct appointment and I’d have to complete another request online but can’t do that until the following day! Complete waste of time off from work (I’m a nurse, time off isn’t easy). By the time I was able to book another appointment, they had mistakenly put it in the wrong name from my household and it had to be cancelled and requested to book again!!! When I initially got in touch an admin member told me to go to the treatment centre - this was a deteriorating known problem, not an accident or minor illness! 4 weeks later and I still don’t have an appointment!

Anonymous
28th April 2024

Still waiting for someone to contact me

The receptionist was rude, just pointing at a machine to sign in, which didn't work and then she had to sign me in anyway. The Dr was great, but she said she was giving me 3 months worth of HRT but accidentally only gave me a month. I've used the online service to send a message, to get the rest of the script, I've phoned and still no one has got back to me. It's totally ridiculous and I'm concerned I'm going to run out.

Anonymous
28th April 2024

No doctors call as arranged

Mrs Hawkins ( nurse ) was very kind and helpful. Unfortunately the doctor never rang me on Monday as arranged. I’m still waiting for a doctor.

Tracy
28th April 2024

Appointment

You cannot book a prebookable appointment, it is very hard to get an appointment even if you phone at 8 in the morning you are in a waiting list. I was 36in line at 8oclock so you get no appointments, so who gets them all.

Margaret
27th April 2024

Do not listen

I keep receiving texts asking for feedback regarding the Lighthouse Group Practice. I have told various staff members (Care Navigators, Nurse, GP) that I do not have a smart device; any link sent I have to type into a browser. This will be my last review as I have asked not to be sent links via text but via email. If you cannot follow this simple request, why should I help you?

Catherine
27th April 2024

Hardest People to get hold of

Was told I had medical paperwork to pick up from the practice. Paper work which I urgently need. Been twice now, once in the morning to find a note saying closed due to no clinics so I returned today 2.30pm to another note saying closed due to training. I can't keep driving back and forwards. When is someone going to be there please to pick this up?

Anonymous
27th April 2024

Disappointed

Given a time between 9 and 6 followed by another text to say between 9 and 11:35. Contacted around 2:30. I had made preparations to cover between the first times given. When I had to quickly create some work for my pupil, when the call actually came through, the medical practitioner seemed irritated that I was taking some time to create some holding work for my pupil while I took the call.

Kathryn
27th April 2024

Not good

I needed an appointment and I got a stupid patronising reply asking me to do something that actually I cannot do, hence why I tried to book an appointment. Tone of the reply was poor.

Anonymous
27th April 2024

Quick service

It was very good, however, I’ve downloaded the NHS app, and from the doctors brief summary I’ve noticed that when I requested a case summary letter he’s stated unknown, it’s for the council as that what links the whole part about it being made up and the summary letter is currently essential to the council reviewing my potential for social housing. I’ve just received a letter saying eviction on the 3rd April and I was informed I would receive the letter in a day. But I’m still waiting following 6 odd days later. It’s a very good service through I’m impressed with the service recieved.

Russell
27th April 2024

Reminder

Gentle reminder about my request for a referral from doctor to enable me through my private medical insurance to have a Hypoxia test. This is for a holiday I hope to take. My airline need a fit to fly confirmation.

Anonymous
27th April 2024

Terrible, never got an appointment

I completed the online form to try and get seen for an appointment. Was told days later via text my appointment would be over the phone, was not told when this would be. Was at work in a meeting when the call was placed so was unable to answer. Was told via text that another call would be made later, this did not happen. Could not call back or text back to ask for another call to be placed. Then received a text about reviewing a 'service' that I never got.

Anonymous
18th April 2024

Southsea medical centre

The gp I saw was cooperative and listened to my complaints about my health. Overall it was a good experience.

Anonymous
18th April 2024

Pleasant but not helpful

Needed help to arrange a follow up appointment and tests after discharge from hospital because nothing was in place and changes to prescription but was told that not having access to hospital notes I should get in touch with the consultant and sort it out myself.

Anonymous
18th April 2024

Appointment

Really happy with how my appointment was dealt with, the doctor was very understanding to my needs, and stuck by exactly what they said they would do for me, very happy with the outcome.

Anonymous
18th April 2024

They are doing a very good job for the community

The online service works very well. Sent email, told it was being looked at, then invited in for an appointment. So many options available inclusing chasing test results saving time on the phone and allows the practice to prioritise cases much easier so you don't feel a burden.

Anonymous
18th April 2024

Concerns about memory loss

The doctor I saw was really helpful - I felt very distressed about aspects of my memory loss. She listened carefully, did some memory assessments and I have a further appointment with her next week.

Anonymous
18th April 2024

Phone consultation

Discussed my sugar levels and decided I needed to be seen so they could help more. I was pleased with how the consultant went and the outcome. Appoinment was made while on the phone so progress can be made.

Anonymous
18th April 2024

Wound dressing

Excellent online check in using Airmed app with appointment SMS reminders. Wound dressing and advice great. Excellent appointment sign in service using Airmid App plus appointment reminder SMSs. Wound dressing, nursing staff always very efficient and helpful providing good advice and follow on appointments as required. Thank you.

Anonymous
18th April 2024

BP check

Very helpful, and reassuring. My BP had been quite high so thought I should get it checked out. Since my appointment my BP has lowered to a normal reading. Not sure what caused this to happen but I’m happy it’s good now.

Lisa
17th April 2024

Quick and Efficient Response Online

I was contacted by one of the Pharmacists (Sarah I think..). I sent off my request and probably not even an hour later I had a response to my question regarding one of my medications. She explained exactly what I should do and how to take them and to contact again if I have any more queries or problems about weaning off the tablet. I was extremely impressed how quick and easy it was to do online and most of all how quick the response was from Sarah! Excellent system Lighthouse Group!

Lynne
17th April 2024

Push Doctor appointment

Was given a Push Doctor appointment which was the day I needed and on time. The Dr was very helpful and gave very good advice...I was extremely satisfied with the outcome and follow up suggested.

Anonymous
17th April 2024

Excellent service

From the reception through to seeing the Doctor or Nurse, it was an excellent service and all on time, very caring, they had time to listen, which was great, as we all know what pressure they work under, well done, Lighthouse Group, much appreciated.

Sheila
17th April 2024

Pneumococcal vaccination

Contacted be surgery to attend a vaccination clinic. Convenient date and time. Appointment was on time and practice nurse conducting session was lovely.

Anonymous
17th April 2024

Diabetic review

Lorraine has enabled me to get my diabetes within the normal range and given me the confidence to try new foods/things.

Janice
17th April 2024

Great & helpful.

I managed to get an appointment to see the doctor. The reception staff were great & helped me twice. It was a very short wait in the waiting room. The doctor checked me for my original request and also two additional concerns, weight & a lump.

Anonymous
17th April 2024

Hernia op after care

The P.A was very good, in that he recognised my operation scar needed to be seen by a doctor. I was seen by a doctor who then decided upon a course of care.

Pauline
17th April 2024

Over 50 blood test

Nurse was lovely, sorry but didn't catch her name, thank you all for looking after us. Always nice when I go there and Doctor Minay is just great as well.

Craig
17th April 2024

Lovely friendly staff!

Only popped in (after a text reminder) to get a blood pressure test. So helpful staff, and the separate room now to do my own reading is brilliant and saves an appointment, it's very simple and easy! Love it!

Alison
17th April 2024

Pneumonia jab Southsea Medical Centre

I was seen straight away and received a friendly welcome from Emma the practice nurse. She promised to find out if I was eligible for a shingles jab by contacting the GP. I was amazed to receive a call from Emma less than 48 hours later. I didn’t expect this level of personal attention and am extremely grateful.

Peter
17th April 2024

Great help

I was told my blood test levels were high for my diabetes. I was prescribed another tablet to help with this and told more dietary measures to take. Hopefully this will all help.

Sharon
17th April 2024

On line request for antibiotics

Easy to complete. Very quick response by phone call. It was obvious to me and yourselves that meditation needed and sent along with steroids. I had delayed probably too long as would have liked need checked but that’s not so easy.

Claire
17th April 2024

Implement needed.

It’s obviously very difficult these days to get an appointment but it really needs to be made easier especially for older people. I’m also concerned some doctors are not qualified to our standards as was discussed recently in the waiting room with other patients. Many do not have empathy or “ a bedside manner “ which does not help when you are feeling poorly.

Anonymous
14th April 2024

My experience

Treatment very good when at last accessed- Admin hopeless- first appointment not even noted. Seen at last post long wait - Tele appointment fixed for 10 am - No call - On enquiry told listed for 1:30 pm -Really very bad - Sorry.

Nicholas
14th April 2024

Lighthouse Group Practice

The only thing I would like to change is making it easier for me to get my prescription instead of having to chase for them every time.

Deborah
14th April 2024

Medical Feedback.

I gave this answer because I am still waiting for a response from the medical team in regard to feedback from a medical examination.

Alan
13th April 2024

My experience

So long winded to find out you can't get an appointment over the phone anymore, the lady I spoke to was very helpful and sent me a link, eventually sent my worries about how I was feeling and thought might be wrong, managed to send a couple of photos, all I got back was a text telling to go my chemist, I thought I had a prescription for the green gunk I was coughing up but no nothing there, no acknowledgment about my eyes, I thought I had an ulcer, so glad I phoned the eye emergency who saw me Tuesday and gave me medication and booked me in for checkup appointment, I know doctors are in demand but I was shocked with service I received and worry how many others are suffering, I still have the most horrendous cough.

Anonymous
13th April 2024

My experience

Keep getting pushed to used internet for an appointment. Last time I walked in the centre it was completely empty. Didn't seem busy at all.

Anonymous
13th April 2024

My experience

Explained that I have had to move out of my mum’s address due to her death, I was asked to fill in a temporary address form which I did and handed in the next day. 5 weeks later my letters are still going to my old house, I nearly missed my hospital appointment due to this. Not very good at updating records!

Anonymous
13th April 2024

Lighthouse Group Practice

The lack of helpfulness from the staffing team and unwillingness to accommodate my request but instead directed me to the local hospital. I have been a patient at the practice for years and can never get an appointment with my GP also.

Jason
13th April 2024

Poor

Reception poor not understanding

Anonymous
7th April 2024

Lighthouse Group Practice

You have lost my medical records, now I need to write a letter to get my paper note just so I can have regular immunisation boasters

Anonymous
6th April 2024

Why can’t I get to see one doctor

Very disappointed.

Martin
5th April 2024

My experience

It has been two weeks since I gave my blood for some tests. However, I have not received any test results or call back from them yet. I am not happy with the overall experience, and the lady at the reception was also rude.

Anonymous
4th April 2024

Good service

Seemed knowledgeable and friendly, good service once I was directed to the video call appointment option.

Yvonne
4th April 2024

Pleasant and informative doctor

Friendly professional service. Pleasant and informative doctor, who listened to me then gave me a prescription for the pain but said I was to have blood tests. I now have to wait till 21st March. Bit of a wait but not his fault.

Monica
4th April 2024

Very kind, reassuring

Very helpful and reassuring of my problem. Dr Chris Hill was very patient and listened to my concerns, although very busy did not rush me and was very kind.

Eileen
4th April 2024

Lighthouse Group Practice

It took a while to come back to me after I had completed the form but I then received help in the form of more antibiotics.

Carol
4th April 2024

Very good

The nurse that we saw was very good. She explained what she would be doing and was very efficient.

Bridget
4th April 2024

Understanding, extremely thorough

Dr was very very understanding, extremely thorough, very friendly and had concern with my health problems and has had my antibiotics sent and delivered to me today and has asked me to call the surgery in the morning to get my head pain seen tomorrow. Wednesday morning. He listened to the symptoms and said how seriously concerned he was and I thought he was really good & thanks to him for paying attention etc.

Michelle
4th April 2024

Clear, easy to follow

Very polite & friendly staff - at Reception, the GP & the specialist diabetic nurse. Thorough, involved me in assessing & future plans. Clear, easy to follow & I know the next stages.

Aidan
4th April 2024

Appointments

Keep appointments with doctor when I need them, also forms and prescriptions, treatments, referral, report of my health conditions.

Iolanda
3rd April 2024

Good chat with GP

Could have been dealt with via a teleconsultation with a pharmacist. Good chat with GP. Not hurried. Got the meds I wanted.

Anonymous
3rd April 2024

Lighthouse Group Practice

B12 jab.

Gordon
3rd April 2024

A lovely nurse

A lovely nurse that I usually see she chats to me and is very friendly and helpful with any questions I may ask.

Marilyn
3rd April 2024

Lighthouse Group Practice

Being able to go to Devonshire practice when you live so close and the excellent feedback from Dr Minay.

Peter
3rd April 2024

Request for self referral - Physio

Most of the form had been filled for me with my details at the surgery.

Elizabeth
1st April 2024

Routine visit

Very easy to get appointment and was reviewed by GP and satisfied with consultation.

Anonymous
1st April 2024

Doctors medical certificate

Great prompt service! Thank you!

Helen
28th March 2024

My experience

Receceptionist was very good in getting me a prompt appointment with the triage nurse (who was lovely) who diagnosed my condition. Unfortunately my prescription was not signed until the following day by the doctor and then the chemist had to order in and wait until the day after for the medication to arrive, thus putting me behind from using the special mouth wash and alleviating my discomfort.

Phyllis
28th March 2024

Lighthouse Group Practice replied on 28th March 2024:
Dear Phyllis, thank you for taking the time to give us your feedback. We were sorry to learn you had to wait for your treatment. Please be assured this will be investigated, as you should have received your prescription straight to your nominated pharmacy. We will find out what happened so that we can avoid this occurring again. Kind regards

My experience

The doctor said he would write the referal letter and it would be brought to us in the waiting room, it wasn't, we waited and eventually went to reception who had the envelope but were clearly too busy to walk a few meters to hand to us so we could head off to accident and emergency. Poor that.

Patrick
28th March 2024

Good treatment

Very good treatment, helpful, professional.

Marlene
28th March 2024

Telephone appointment

Very quick service. Sympathetic doctor. Really good.

Linda
28th March 2024

Lighthouse Group Practice

When I phone I get a call back or visit.

Anonymous
28th March 2024

Vaccinations

Explanation before injections. What they were for and when to book second dose.

Jacqueline
28th March 2024

Health check

My visit was very good. Staff was very polite and kind.

Pumuzile
28th March 2024

Everything was excellent

I had a very good experience with Lighthouse Group. Everything was excellent.

Jacqueline
28th March 2024

Disbetic nurse appointment

Very helpful.

Joanne
27th March 2024

Pneumonia vaccination

On time and efficient.

Anonymous
27th March 2024

Lighthouse Group Practice

Good, just need more things for kids and the doctor needs to stop being late.

Lara
27th March 2024

Lighthouse Group Practice replied on 26th March 2024:
Dear Lara, thank you very much for your 4 stars, we really appreciate it. Unfortunately, we are very restricted when it comes to providing entertainment for children because we are bound by 'infection control' measures and sadly, we had to withdraw crayons and pencils because children have been using the walls instead of the paper colouring templates we provided :-(

My experience

Receptionist was very helpful re adding the surgery App. to my phone. She was a pleasant girl. It’s not the service you get when you’re there, it’s being able to get there in the first place. You can’t book ordinary future appointments anymore! If you manage to get an appointment, it has to be that you are ill on that day. I haven’t seen a doctor to talk about my overall health and any problems I might have, since December 2019! Prevention is better than cure they say, but you only give appointments for acute problems.

Christine
27th March 2024

Lighthouse Group Practice replied on 26th March 2024:
Dear Christine, thank you so much for the 4 star rating however we are very sorry to hear you've experienced problems making an appointment. Please use our online service at www.lighthousegrouppractice.nhs.uk to request an appointment. There are two options for requesting appointments, one is for 'acute' (ie; on-the-day or needs to be seen very soon) and the other is for routine - please use the routine option for your particular need on this occasion. If you do not have online access our Care Navigator will gladly complete a request for you. Kind regards

Lighthouse Group Practice

Left the doctor and felt like it was a waste of time, he wasn't helpful and seemed totally uninterested in my health problems which has quite honestly been life-changing for me.

Helen
27th March 2024

Lighthouse Group Practice

I’ve had terrible pain in my shoulder and arms because of muscle and tendon strength injuries, but I couldn’t visit a GP. Then you asked me to book an appointment for physiotherapy, but they cancelled my appointment and didn’t replace that. So I just had to visit a private GP and take Naproxen and paracetamol for my pain.

Farideh
26th March 2024

Lighthouse Group Practice replied on 26th March 2024:
Dear Farideh, we are very sorry to hear you've experienced problems making an appointment with a GP however it is entirely appropriate for a Physiotherapist to manage your muscle and tendon aches and pains. However, we are concerned your appointment was cancelled without any further contact. If you had contacted us to let us know, we would have been able to chase this up for you rather than a visit to a private practitioner. We would like to follow this up with the Physiotherapy team - did they not provide you with any contact details to arrange another appointment? Please do let us know so we can feedback to Physiotherapy and prevent this from happening again. Kind regards

Lighthouse Group Practice

I can’t remember if I got a telephone call or not, but it seems every time I call I get the same thing and it is always all appointments are gone! So I need to talk to a doctor and I never get as far as the nurse or someone else let alone a doctor.

Mark
26th March 2024

Lighthouse Group Practice replied on 26th March 2024:
Dear Mark, we are very sorry to hear you've experienced problems making an appointment. Please use our online service at www.lighthousegrouppractice.nhs.uk to request an appointment. If you do not have online access, ask our Care Navigator to complete a request for you. When patients request an appointment, their request is assessed to decide if a GP can help or if the problem can be managed by another clinician, such as an Advanced Nurse Practitioner, Physiotherapist, Pharmacist, Mental Health Practitioner etc. It is not always necessary to see a GP. Kind regards

Lighthouse Group Practice

I really need to see my doctor in person. No appointments are available, every time I call up there are no available slots to book. I've never felt so neglected by the system. How do I move forward?

Lynsey
26th March 2024

Lighthouse Group Practice replied on 26th March 2024:
Dear Lynsey, we are very sorry to hear you've experienced problems making an appointment. Please use our online service at www.lighthousegrouppractice.nhs.uk to request an appointment. If you do not have online access online, ask our Care Navigator to complete a request for you. Kind regards

Extremely reassuring

The nurse was extremely reassuring whilst attempting to take bloods as my veins are deep and don’t always play ball even though another nurse got the bloods on the 3rd attempt the over experience was positive.

Janice
26th March 2024

A very comfortable check-up

The doctor ( from Slovacia)who did the test was very nice and it was a very comfortable check-up. Thank you for your passion for this job!

Mariana
26th March 2024

Made me feel at ease

Mr Wells was extremely professional and took his time to examine me, that's the way it should be. He made me feel at ease and explained things better than a doctor. I commend his professionalism and wish him all the best now becuase he has a bright future ahead of him.

Wayne
26th March 2024

The Doctor was very kind

The Doctor was very kind, listened to me and explained things in a way I understood. The receptionist was polite. The person who rang me about my e-consult listened to me and booked me a doctors appointment for 2 days time. Huge thanks to you all. Aa a new patent you definitely put my faith in you all.

Anonymous
26th March 2024

The Nurse explained everything

Appointment was on time, and the Nurse explained everything I could do or should not do. Which I appreciated.

Brian
26th March 2024

Appointment

I got the next 8 week appointment booked in after this visit, so helpful in so many ways. It's easy to forget to book if the appointments are not on the computer, then I forget my timings and then I am in big trouble. Thanks.

Anonymous
26th March 2024

Very quick in replying

The surgery is very helpful. And very quick in replying to my messages about my blood pressure today and other days. Thank you.

Tracee
25th March 2024

Efficiently seen

Professionalism, knowledge, and friendliness of the nurse. Put at ease for over 50’s health check. Front reception staff courteous. Efficiently seen. Notable ease of the way online appointment booking.

Anonymous
25th March 2024

Lighthouse Group Practice

Seeing the GP face to face and her undertaking examination from which a hospital referral was made and blood tests.

Christine
25th March 2024

Great practice

Your team is very polite, willing to help you at any time. The waiting room is always very clean and tidy, your nursing staff are helpful and knowledgeable about your treatment, so all in all you have a really great practice.

Lesley
21st March 2024

Lighthouse Group Practice

Thanks for the service.

Thai
19th March 2024

Did not have to wait for too long

Time of attendance, did not have to wait for too long.

Anonymous
19th March 2024

Very friendly

Only saw a nurse but very friendly.

Margaret
19th March 2024

Good

Good.

Anonymous
19th March 2024

Lighthouse Group Practice

The staff being so helpful in terms of the stress to the person who is having a health issues and the doctors who listen to your worries.

Malcolm
19th March 2024

Very caring

I had an emergency and was seen promptly by a very caring doctor and nurse. The reception staff have also been so helpful and provide an excellent service here against all adversity.

Anonymous
19th March 2024

First-class

No problem once I got to see the doctor, prescribed what I needed and it has worked.

Brian
19th March 2024

Lighthouse Group Practice

How fast everything was dealt with.

Deborah
19th March 2024

Very thorough

The GP was very thorough and listened.

Anonymous
19th March 2024

Sorted my tablets

The way they sorted my tablets.

Anonymous
19th March 2024

Made me feel relaxed

The friendly staff that made me feel relaxed and welcome.

Joanna
19th March 2024

Lighthouse Group Practice

Easy to use the website, list my symptoms.

Anonymous
18th March 2024

Lighthouse Group Practice

It took 24 hours (triage) but I got to see a nurse (ECG test) and a doctor.

Solvita
18th March 2024

Excellent care

Excellent care.

Anonymous
18th March 2024

Very helpful

Pharmacist was very helpful.

Anonymous
18th March 2024

Very professional

Well timed and very professional.

Anonymous
18th March 2024

Helpful

Helpful.

Anonymous
18th March 2024

Good to talk to

The nurse was very nice, good to talk to.

Anonymous
18th March 2024

Friendly and speedy

Friendly and speedy.

Lindsay
18th March 2024

Lighthouse Group Practice

Ease of website navigation.

Anonymous
18th March 2024

Friendly and professional

Friendly and professional.

Kevin
18th March 2024

The extra mile

Bianca has simply the best 'bedside manner' with my 92-year-old mother as does Dr Minnay, always going the extra mile to sensitively accommodate her care needs.

Nancy
18th March 2024

Friendly and thorough

Jayne was polite, friendly and thorough. She remembered my name. She explained all that had to be done at the appointment and checked if I had any queries.

Aidan
18th March 2024

Friendly and comfortable

Friendly and comfortable during my smear. Everything was explained in detail and the nurse made me feel at ease. No pain at all, don't put off your smear!

Anonymous
18th March 2024

Very satisfied

Dealt with the receptionist to re-order prescription. She was very knowledgeable and helpful. Collected prescription 2 days later. Very satisfied.

Anonymous
18th March 2024

Lighthouse Group Practice

They had the tv on in the waiting room with lots of info about what services that they had, we all started to discuss and all of us agreed it was very important for us to know.

Lesley
18th March 2024

Lighthouse Group Practice

Call-back worked well and Care Navigator politely answered my query.

Martin
18th March 2024

Lighthouse Group Practice

Trying to get an appointment. Even having to go to a walk-in clinic and 111 before you can get appointments, it is a very poor practice. Even then, I still had to fill a form in to get the appointment the next day. Surely you have a better system than this one which clearly doesn't work well.

Jacqueline
8th March 2024

Lighthouse Group Practice replied on 11th March 2024:
Dear Jacqueline, thank you for your feedback. Unfortunately, GP services are suffering nationally with high demand for appointments and not enough GPs employed (Portsmouth being one of the worst in UK for lack of GP numbers). We are working hard to find solutions for patients to be able to access their GP however we can only safely offer a finite number of appointments, which is why patients are sometimes guided to other NHS endorsed services, such as NHS111, Treatment Centres, Physiotherapy, Mental Health & Counselling services to name a few. We have introduced online contact services to enable our patients an opportunity to access services, without the need to suffer the 8am telephone rush, which is often unsuccessful and frustrating so we are glad to hear you were able to secure an appointment through our new online service. Kind regards LGP

Lighthouse Group Practice

Where do I start, online triage is useless, I was online at 8 am on the dot and filled in all the relevant questions regarding my illness and submitted the form. Within an hour I received a text message informing me to attend the treatment centre as the doctor does not deal with ongoing issues! You go down to your local surgery to basically get told there’s nothing they can do, it’s all online and they do not offer routine appointments, so they would rather you go to the treatment centre which is already struggling with the influx of patients which could easily be a quick call from the doctor, where nine out of ten times, the surgeries are empty! Still not been seen or contacted by a doctor: it’s a joke.

Anonymous
8th March 2024

Lighthouse Group Practice replied on 11th March 2024:
Dear Patient, we are very sorry to hear about the problems you have experienced. We have made enquiries into the situation with some online submissions and have identified that a member of Staff was quite wrongly sending messages to attend elsewhere - we have, of course rectified this matter and the member of Staff retrained. We sincerely apologise to you and any other patient affected and would urge that you contact us again to see how we can help. We do not understand why you were informed the doctor does not deal with ongoing issues and would like to hear from you about this for us to investigate fully. Unfortunately, we cannot contact you directly as your details are 'anonymous'. Sadly, GP practices only have a finite number of appointments to operate safely and so, where appropriate, patients are signposted to other NHS endorsed agencies (eg: physio, mental health/counselling service, treatment centre) who may be able to offer the care required, without the need to see a GP. We would agree that often a 'quick call from the GP' is all that might be needed to resolve some problems, which is why we have introduced online access to our services. Online contact offers patients the benefit of not having to suffer the distress of the 8am telephone race, ensures contact with the GP and often provides solutions for patients, without the need to attend appointments. Although our practices may appear to be 'empty' please be assured that despite appearances, appointments are still being booked and attended and clinicians are also dealing with digital , telephone and video consultations. Kind regards LGP

My experience

I was pleased to receive the phone call regarding my diabetes, its a good feeling knowing that someone is looking after you.

Sylvia
8th March 2024

Telephone consultation

The pharmacy clinician that dealt with my telephone consultation was so helpful, had a lovely manner in which she explained my medication query, was caring and made me feel at ease.

Karen
8th March 2024

The practice nurse was very thorough

The staff were very helpful in enabling me to get an appointment. The practice nurse was very thorough and efficiently dealt with my problem. I was confident that the antibiotics that were recommended would solve my problem.

Anonymous
8th March 2024

Stress free

Receptionist was pleasant and efficient despite the reception being very busy. The wait to see the clinical nurse was quick and Chris Hill was very helpful and friendly, he chatted with me asking me questions about my symptoms and then did a quick examination and suggested another test before deciding whether or not I needed an appointment with a doctor. At no time did he make me feel as if I was wasting his time. Overall the visit to the surgery was stress free.

Josephine
7th March 2024

Blood test

Friendly staff on arrival, warm, comfortable waiting room, the nurse that dealt with my blood test was lovely, friendly and chatty, was in and out in about 20 minutes.

Anonymous
7th March 2024

The service was excellent

I have found the online triage service very effective, however, on the revised website it is very hard to find ( it is not under online services!). Having found the link and registered my request the service was excellent and the advice from the doctor was very helpful.

Martin
7th March 2024

The nurse put me at ease

I was only waiting 5 minutes before I went in, the nurse put me at ease straight away and said it wouldn’t take long as I was anxious about getting back to work, the only negative being when I needed to speak to the receptionist they were both busy on the telephone, so that took a while to ask what I needed to and get the information regarding my appointment, apart from that everything else was quick and efficient.

Anonymous
7th March 2024

Everything was explained

It’s the first time in 30+ years everything was explained. The other nurses I’ve seen there have also been excellent. I just learnt things that I didn’t know.

Maria
7th March 2024

Always friendly and ready to help

Staff are always friendly and ready to help if you have trouble signing in when you arrive and the nurses that I mostly see are really chatty and friendly.

Marilyn
7th March 2024

Lighthouse Group Practice

Cleanliness of the building and the staff were very professional.

Stephen
29th February 2024

Lighthouse Group Practice

Doctor was lovely, receptionist was rude.

Anonymous
29th February 2024

Lighthouse Group Practice

I waited 3 weeks for a telephone appointment, only to be told I needed a physio.

Charles
29th February 2024

Lighthouse Group Practice replied on 29th February 2024:
Dear Charles, it's unfortunate you had to wait for this diagnosis/assessment, as musculoskeletal aches and pains can be self-referred directly without the need for a GP appointment.

Lighthouse Group Practice

Blood pressure tests were easy to understand and complete.

Tina
29th February 2024

Stress-free

Easy and stress-free.

Ian
29th February 2024

Smooth efficient service

Smooth efficient service and helpful receptionist.

Sylvia
29th February 2024

Very helpful

Very helpful.

William
29th February 2024

Lighthouse Group Practice

My concerns were dealt with.

Brian
29th February 2024

Very kind

Claire was very kind and very gentle.

Susan
28th February 2024

Lighthouse Group Practice

Fast results from blood test.

Jacqueline
28th February 2024

An excellent manner

The lady who attended to me was caring and communicated with me in an excellent manner.

Anonymous
28th February 2024

Very thorough

Very thorough doctor.

Anonymous
28th February 2024

Lighthouse Group Practice

I was seen by a doctor very quickly.

Anonymous
28th February 2024

Friendly staff

Very professional and friendly staff and doctor.

Anonymous
28th February 2024

Lighthouse Group Practice

The staff checked me very nicely.

Anonymous
28th February 2024

Very good advice

It was so nice to be seen face to face, the nurse was lovely and offered some very good advice.

Barbara
28th February 2024

Great

Doctor and clinicians and staff are great.

Beryl
28th February 2024

So lovely and helpful

I actually saw Chris and he was so lovely and helpful and fully explained anything I asked.

Tina
28th February 2024

Very professional

The nurse that dealt with my bloods and blood pressure was very professional.

William
28th February 2024

Everything was on time

Everything was on time.

Anonymous
28th February 2024

Lighthouse Group Practice

Quick reaction to my enquiry.

Anonymous
22nd February 2024

Good

Good, professional, helpful service.

Gary
21st February 2024

Lovely doctor

Lovely doctor who did all necessary tests and referred me for blood tests.

Anonymous
21st February 2024

So kind

She is so kind. She tells me everything clearly what she does.

Anonymous
21st February 2024

Explained everything thoroughly

All staff were very friendly. Nurse I saw was really lovely and explained everything thoroughly.

Carina
21st February 2024

Helpful and friendly

Helpful and friendly receptionist.

Anonymous
21st February 2024

Lighthouse Group Practice

Knew what she doing and asked relevant questions, also gave me advice in my diabetic.

Sharon
21st February 2024

Very good

They were very very very good.

Deborah
21st February 2024

Appointment

Followed up on appointment.

Anonymous
21st February 2024

Lighthouse Group Practice

Doctor very understanding.

Mark
21st February 2024

Short Waiting Time

Very short waiting time to see a doctor, about 15 minutes only, I'm still in shock.

Dariusz
20th February 2024

Lighthouse Group Practice

Really liked the speed of the form and using it for some quick service.

Dominic
20th February 2024

Professional, efficient and friendly

Very professional, efficient & friendly.

Carol
15th February 2024

Lighthouse Group Practice

The doctor was patient and took the time to explain my options.

Anonymous
15th February 2024

Fast response

Fast response.

Vicky
15th February 2024

Friendly

Friendly and professional.

Kevin
14th February 2024

Very understanding

The receptionist at Devonshire Avenue was very understanding and helpful.

Bridget
14th February 2024

Excellent service

Appointments next day, excellent service, everyone so kind.

Anonymous
14th February 2024

My experience

Waited too long to get a doctor to call.

Shaun
14th February 2024

Lighthouse Group Practice replied on 12th March 2024:
Dear Shaun, thank you for your feedback. We're sorry you had a long wait for your call. We are looking at ways to improve our telephone call timeframes.

Great

Great. Appointments on time.

Anonymous
14th February 2024

Lighthouse Group Practice

Dr was very nice explaining the situation.

Anonymous
14th February 2024

Blood test

The clinician providing the blood test was friendly

Caroline
14th February 2024

Very pleased

Seen quickly, results quickly. Very pleased with my visit.

Anonymous
14th February 2024

Appointment

Every time I needed an appointment I could get one, never had a problem.

Anonymous
13th February 2024

Pain free

Very friendly and pain free.

Jayne
13th February 2024

Kind, patient

The lovely GP I saw on Friday afternoon was very kind and patient with me.

Amanda
13th February 2024

Blood test

Got back to me with blood test quickly.

Anonymous
13th February 2024

So friendly and helpful

Bianca was so friendly and helpful and knowledgeable.

Elaine
13th February 2024

My experience

Everybody was so nice.

Tina
13th February 2024

Thank you

Very good, efficient young doctor, made the right decision about my health problem Thank you.

Elzbieta
13th February 2024

A good service

A good service to all my medical needs.

Anonymous
13th February 2024

Lighthouse Group Practice

The care of the receptionist when you call.

Fiona
12th February 2024

Lighthouse Group Practice

I’m still waiting for the doctor to call me back about my medication.

Richard
12th February 2024

Lighthouse Group Practice replied on 12th February 2024:
Dear Richard, we're very sorry you've not been contacted. Please call us so that we can look into the reason why.

Very good, extremely helpful

The young man on reception was very good and extremely helpful.

Anonymous
7th February 2024

Very good

Appointment was on time and the nurse was very good who dealt with me.

Brian
5th February 2024

Treated like a prince

I was treated like a prince, I forgot my sickness.

Anonymous
5th February 2024

Very good and thorough

My appointment was an hour late however treatment was very good and thorough.

Susan
2nd February 2024

Lighthouse Group Practice replied on 5th February 2024:
Dear Susan, we're truly sorry you had to wait so long to be seen. Sometimes, the clinician you are waiting to see may have had very complex patient consultation(s) to manage, unfortunately. We're glad we were otherwise able to provide a 4 star service. Thank you so much for your review

Lighthouse Group Practice

Dr. Minay is a good listener.

Anonymous
1st February 2024

Lighthouse Group Practice

Always responsive.

Jane
31st January 2024

Very easy to make an appointment

Very easy to make an appointment.

Anonymous
31st January 2024

Really listened

GP really listened and talked through my issues.

Ellen
31st January 2024

Supportive and responsive

The reception staff were very kind, supportive and responsive.

Anonymous
30th January 2024

Very helpful

Very helpful.

Neil
30th January 2024

Easy and quick

Easy and quick.

Kenneth
30th January 2024

Very friendly

Very friendly at Devonshire.

Anonymous
30th January 2024

My experience

The care and details.

Anonymous
30th January 2024

Very helpful nurse

The nurse was very helpful and knowledgeable.

Anonymous
30th January 2024

Lighthouse Group Practice

Quick answer from Josh, feeling much better, also district nurse and my carers are helpful.

Beryl
30th January 2024

Thorough and friendly

The doctor was thorough and friendly.

Barry
30th January 2024

A prescription the same day

I was away and forgot my inhaler. They sorted out a prescription the same day for me.

Lorraine
29th January 2024

So helpful and polite

I haven't been to the doctor for years. Phoned today - used callback - very easy. Then I got an appointment this afternoon with a nurse practitioner. It was all I needed and she was very helpful. The receptionist was so helpful and polite. Thank you!

Suzy Horton
29th January 2024

Understanding and caring

The doctor I saw was very polite, courteous, thorough, understanding and caring. Wonderful people skills.

Karen Bates
29th January 2024

Nice and polite

I met a new nurse today, nice and polite, introduced herself as one of the newer nurses to the practice, asked for my DoB, name and address and showed me where my vial of B12 was coming from and prepped it in front of me. She seems like a good nurse and said she enjoys working here. Now it appears you have a number of nurses, they need GPs so they can be given patients. I hope you can soon increase the number of GPs working within the surgeries. Thank you for bringing back the online patient bookable system. This was the only way I could get an appointment.

John Isley
29th January 2024

Very helpful

The staff at the Lighthouse Group Practice are 100/100. Dr Khashab is very helpful. Good place to be, all are very helpful.

Jason Rowe
29th January 2024

Testimonial

C was so knowledgeable and really took the time to explain my condition to me and how to help it. An absolute asset to your service. Thank you.

Hayley Banks
29th January 2024

Friendly and efficient

Helpful reception staff and nurse Jane was friendly and efficient.

Leslie
25th January 2024

Lighthouse Group Practice

Listened to my needs.

John
25th January 2024

A telephone call appointment

Had a telephone call appointment with a very nice lady from surgery that after listening to my symptoms sorted me out with antibiotics which helped with my chest infection.

Anonymous
24th January 2024

Appointment

Very pleasant staff.

Ian
24th January 2024

My experience

Nothing, staff unhelpful, cannot see a doctor at your own surgery and that's not the half of it, not had a medical review in over two years or seen a doctor.

Anonymous
23rd January 2024

Lighthouse Group Practice replied on 12th February 2024:
Dear Patient, we're sorry to hear about your experience with unhelpful Staff. We would very much like to receive more detail so that we can remedy the problem. Depending on the problem a patient presents with, it is not always necessary to see a GP as there may be another clinician or health service that is more suited to your need. Appointment requests to see a GP can be made in three ways; by completing an online request at www.lighthousegrouppractice.nhs.uk (recommended), by telephone, or by visiting our reception. Nursing Team appointments are available to book online or through your Airmid app. Please contact us to arrange your review.

Lovely, so polite

Tracey was lovely, so polite and informative. Great phone manner and very helpful.

Nicola
23rd January 2024

Excellent

Clinician Chris was excellent and even followed up another day which was unexpected. GP phone appointment also very good. The process to get an appointment seems to have improved compared to my previous experiences.

Anonymous
23rd January 2024

Lighthouse Group Practice

Under the circumstances, as they are at the moment, the service was still good and professional.

Gary
23rd January 2024

Helpful staff

Helpful staff, easy booking in system.

Heath
23rd January 2024

Quick service, kind

Quick service and kindness of staff.

Anonymous
23rd January 2024

My experience

Doctor.

Anonymous
22nd January 2024

Staff were very friendly

Although it took an hour to get through on the phone, staff were very friendly and could book me an appointment within 48 hrs.

Anonymous
22nd January 2024

Good

Service is good and quick.

Anonymous
22nd January 2024

Lighthouse Group Practice

After weeks of getting appointment, getting the one doctor that I like.

Jacqueline
22nd January 2024

Great

Great experience.

Anonymous
22nd January 2024

Seen on time

Seen on time. Nurse helpful.

Anonymous
22nd January 2024

My experience

Hospital sent letter to get medication from doctor and it took you 3 days to sort out.

Anthony
22nd January 2024

Lighthouse Group Practice replied on 21st January 2024:
Dear Anthony, we are sorry you are disappointed with the timeframe for receiving your medication. Requests from hospitals for medication usually expect a GP to prescribe the item(s) within 5 days upon receipt of their letter. Our usual time for issuing a prescription is 3 working days. However, if the medication is urgent, we would expect the hospital to provide the first 7 days of treatment, which will give us time to issue a further prescription within the usual 3 working days.

Efficient service

Friendly staff. Efficient service. Appreciated the time the nurse took to chat with me.

Louise
22nd January 2024

Knowledgeable, approachable

Alison is very knowledgeable and approachable. The practice is lucky to have her.

Terence
21st January 2024

Kind and reassuring

All staff friendly. Nurse Adrian kind and reassuring.

Anonymous
21st January 2024

Friendly and efficient

Dr was very friendly and efficient.

Jaye
21st January 2024

Very good nurse

The nurse I saw was very good, her name is Jane.

Anita
21st January 2024

Lighthouse Group Practice

Questions seem to be thorough.

Anonymous
21st January 2024

I would recommend this surgery

I was listened to and my symptoms were taken seriously. Dr provided a course of action with a follow up in 2 weeks. I would recommend this surgery.

Clare
21st January 2024

Made me feel valued

The Doctor was very thorough, he listened to me and made me feel valued.

Louise
21st January 2024

Blood test

Blood test, gentle as per usual, thank you.

Christopher
21st January 2024

Lighthouse Group Practice

Alison did, although the first call handler did answer very friendly and positive. Alison made time for me today and went out of her way to correct mistakes.

Anonymous
20th January 2024

Took time out to explain everything

My wait wasn't long. The nurse I saw was very nice and kind. She took time out to explain everything I needed to know.

Lyn
20th January 2024

Very helpful

Very helpful sorting my problem.

Marlene
20th January 2024

Friendly

Friendly staff.

Dawn
20th January 2024

Lighthouse Group Practice

Dealing with mental health, other conditions, also housebound, I have been treated very well, I would like to say a big thank you to Staff, also Zoe, Olivia, that visit me, the negative is the mental health team, I have no confidence in them anymore, also the OT that came to my home, made me feel humiliated.

Sherry
20th January 2024

Lighthouse Group Practice replied on 21st January 2024:
Dear Sherry, thank you for your 5 start review. However, we're sorry to hear about your home visit experience from OT. Should you wish to pursue or discuss this further, you can contact us at hiowicb-p.patientexperience@nhs.net

Clear, calm

Tina on front desk is phenomenal! She is so clear, calm and juggling everything expertly. Everyone at the practice has time and kindness. They all deserve trophies for remaining so polite.

Samantha
20th January 2024

Lighthouse Group Practice

Good advice to phone 111, as you were fully booked.

Anonymous
20th January 2024

Ease of requesting prescription

Empathetic staff and ease of requesting prescription.

Vivien
20th January 2024

Appointment

Receptionist very helpful.

Anonymous
20th January 2024

Explained everything to me

The members of staff I saw were very helpful and explained everything to me, very nice and polite.

Sharyn
20th January 2024

Attentive and empathetic

The doctor was very attentive and empathetic.

Anonymous
20th January 2024

Very professional

Very professional service.

Christopher
20th January 2024

Appointment

Nice to have face-to-face appointments.

Tammy
19th January 2024

Very professional and understanding

Nurse Samantha was very professional and understanding and gave good advice.

Janet
19th January 2024

Polite, knowledgeable and kind

The clinical pharmacist rang me and was very polite, knowledgeable and kind, I have faith in her expertise.

Yvonne
19th January 2024

My experience

Practitioner kept calling my condition by the wrong name, asked me how long I want on my medication. 45 min late to appointment. Awful.

Abby
19th January 2024

Lighthouse Group Practice replied on 12th February 2024:
We apologise for the misunderstanding between you and the practitioner about your condition and medication. Unfortunately, a longer wait to attend your appointment is sometimes unavoidable if the clinician has had to deal with one or more complex patients prior to your appointment time.

Appointment

Dr’s efficiency and time to hear what you say. Once you can actually get an appointment the service is very good!!!

Anonymous
19th January 2024

Lighthouse Group Practice replied on 21st January 2024:
Thank you for your kind review. We recognise making an appointment can be difficult but we are continually looking at ways to increase availability and access for patients. Currently, Nurse and HCA appointments can be booked online or through our 24/7 automated booking line. For GP and other services, we offer telephone, face-to-face and video consultations. These can be booked by calling us, completing an online appointment request form (for routine problems) or visiting our Practice reception.

My experience

The fact I was told I would be referred to a specialist and still haven't been. 2-3 weeks later!

Anonymous
19th January 2024

Lighthouse Group Practice replied on 21st January 2024:
Please contact us to discuss this further so that we can look at the circumstances causing the delay

My experience

One of my issues got resolved quickly, but the other seems to have been forgotten.

Anonymous
19th January 2024

Lighthouse Group Practice replied on 21st January 2024:
We are pleased to have been able to resolve one of your issues quickly but concerned about the other. Please do contact us so that we can follow this up for you.

Detailed advice for my condition

Went on line for consultation, rang back on time as promised, was given time on the phone with detailed advice for my condition.

William
19th January 2024

Xcellent care

Excellent care and service, kind caring staff from the receptionists to the doctors, thank you.

Charlotte
19th January 2024

Good

Everything is good.

Anonymous
19th January 2024

Quickly seen

Quickly seen and polite.

Leigh
19th January 2024

Ease of seeing a professional

Polite staff. Ease of seeing a professional.

Anonymous
19th January 2024

Appointment

Got a doctor's appointment.

Anonymous
19th January 2024

Quick and efficient

Quick and efficient problem solving.

Samuel
19th January 2024

Everything was explained

Felt very comfortable with the Nurse and trainee, everything was explained.

Brian
19th January 2024

My experience

The staff.

Shewit
19th January 2024

Efficient and easy to use

The process was extremely efficient and easy to use, only problem was getting onto the relevant site/page before it was closed for the day at 10:00.

Anonymous
19th January 2024

Informative and caring

Appointment was on time. Sister Gjolla was pleasant, informative and caring.

Alan
19th January 2024

Fantastic asthma nurse

For the first time since being registered at this practice I have left my recent appointment with nothing but a smile! Frustratingly, I can’t remember the name of my asthma nurse but all I can say is that all of my other asthma nurses have been rather blunt, not willing to listen and have rushed me out of the door. The male asthma nurse that I had recently was absolutely fantastic! Such a genuinely kind and friendly nurse, who took the time to listen to everything I had to say and made the whole appointment very positive. He is an absolute credit and asset to this surgery and I can only hope I continue to have my annual asthma reviews with the same nurse. He was absolutely fantastic.

Sara
19th January 2024

The receptionist was lovely

My doctor was kind, caring and very professional, also the receptionist was lovely and very kind.

June
19th January 2024

Very good care

Very good care and understanding lady made me feel at ease and explained everything, Thanks.

Desmond
19th January 2024

Easy to book appointment

I have a very good experience. Easy to book appointment. Really communicative with all staff and medical staff. Makes me more calm when I have some issues about my health. I feel lucky because GP base are near from home.

Abang
18th January 2024

Lighthouse Group Practice

I have been taken care of the GP's, healthcare and nurses.

Iolanda
18th January 2024

Appointment

Staff are polite.

Anonymous
18th January 2024

Excellent

Dr was excellent and very personable.

Kieren
18th January 2024

All my questions were answered

I had my telephone appointment during the allotted appointment time. All my questions were answered and my mind was put at ease.

Anonymous
18th January 2024

Very polite, explained everything

The people knew their job, were very polite and explained everything that was going on.

Martin
18th January 2024

Wonderful

Wonderful friendly staff and dentist.

Sally
18th January 2024

Amazing service

I am so grateful for the fantastic service, got me in quickly, I felt listened to and all of the staff were so friendly and helpful from the reception staff to the doctor. Thank you.

Anonymous
10th December 2023

Lighthouse Group Practice

Mila atmosfera i podej?cie do pacjenta pacjenta a.

Malgorzata Rewus
7th December 2023

My experience

I was in a queue in the morning and decided to hold my place. Got a call back mid afternoon. I had hoped for an earlier call back.

Anonymous
20th November 2023

I felt listened to

Whilst it was not easy to get an appointment with a GP, the time and consideration shown during the appointment were excellent. I felt listened to.

Amanda Whiteland-Smith
20th November 2023

Extremely helpful and knowledgeable

The diabetic nurse was extremely helpful and knowledgeable, she was able to put my mind at rest and answered any questions I had.

Janice Reddin
20th November 2023

Excellent

The nurse we had was excellent.

Tang Man
19th November 2023

Very good

The receptionist was polite and helpful and the HCSW was really very good and very professional.

Kathleen Dunne
19th November 2023

A nice doctor

Overall a nice doctor who listened and advised appropriately.

Carly Copland
17th November 2023

Nurse

Greeted with a smile by receptionist, the nurse was very polite and friendly and gave me the time needed for my jabs and full MOT. My mobility being poor at the moment makes me very slow, but the male nurse was very patient and gave me the time I needed, despite the fact that I am sure he had a busy schedule.

Lesley Hodge
17th November 2023

Telephone appointment

It was nice to be able to speak with a Doctor with a telephone appointment regarding HRT medication as I haven't seen or spoken to one since before Covid.

Anonymous
17th November 2023

Quick return of phone call

Impressed with quick return of phone call but did expect an appointment. However, I will see if the cream makes a difference. I was not given any advice at my dermatology appointment in February!

Hazel James
17th November 2023

Lighthouse Group Practice - Southsea

Discussed problem, he gave good advice and meds to help get rid of the chest infection.

Anonymous
16th November 2023

My experience

Gary Bailes
16th November 2023

Very good

The service is very good.

Khawla Al Hasan
16th November 2023

Lighthouse Group Practice - Southsea

They do the best care of my health and treatment for my health problems.

Iolanda Carneiro
16th November 2023

Appointment

Never had a problem with staff.

Anonymous
16th November 2023

Lighthouse Group Practice - Southsea

Good Inter personal relationship of the consultant, less waiting time at the reception.

Daramola Nasiru
16th November 2023

Very welcoming

The nurse was very welcoming and understanding.

Alan Taylor
16th November 2023

Friendly and efficient, thank you, all staff.

I was greeted as I entered the practice and directed to the waiting room. The nurse came to collect me shortly afterwards and took me to her room where after a short preliminary chat she took my blood sample, painlessly and efficiently. Then directed me back to the exit.

Jeanette Bennett
16th November 2023

My experience

Otrzyma?am pomoc ktorej potrzebowa?am

Malgorzata Rewus
15th November 2023

Efficient

The efficiency of the process once I managed to get onto the site when it was available.

Graham Walters
15th November 2023

My experience

Quicker reply, didn’t expect it.

Anonymous
15th November 2023

Lighthouse Group Practice - Southsea

Front desk gave me advice and Doctor Elmawafi was very thorough.

David Swaffer
15th November 2023

Lighthouse Group Practice - Southsea

Friendly, professional

Sudath Patabendi
15th November 2023

Lighthouse Group Practice - Southsea

So sad that I was sat on my own in the waiting room for 35 minutes after my appointment time.

Colin Rowntree
15th November 2023

SUPERB staff.

Always excellent with SUPERB staff.

Anonymous
15th November 2023

Lighthouse Group Practice - Southsea

Everything is explained and thorough.

Anonymous
15th November 2023

Above and beyond the call of duty

The thorough and caring manner of Doctor Joshua was so reassuring and then the follow-up call from Rachel to see if I needed anything was above and beyond the call of duty.Thank you all

Gary Brooks
14th November 2023

Lighthouse Group Practice - Southsea

Lovely young lady who sat and listened to me. Hopefully can sort the problem out .

Anonymous
14th November 2023

Lighthouse Group Practice - Southsea

Couldn’t get through on Monday and had to phone again on Tuesday and wait 1 hour 15 min in line.

Anonymous
14th November 2023

Lighthouse Group Practice replied on 16th November 2023:
Dear Anon, Thank you for your feedback. We're sorry you've had problems contacting us and subsequently experienced a long wait on our telephones. Unfortunately, we are under significant pressure at the moment with a great deal of staff shortages, particularly with Care Navigators. We are trying new solutions that will improve access for our patients.

The results were very quick

I did not need to call to arrange for the test, I received a message inviting me to book an appointment. The results were very quick and again I received a message that a referral was required and I just had to respond to an online message for the referral to be generated. Whilst I embrace technology this was perfect for me but I can understand that not everyone is technology savvy and will require assistance over the phone or in person.

Anonymous
14th November 2023

Lighthouse Group Practice replied on 14th November 2023:
Dear Anonymous Thank you for your feedback. We're very pleased to hear our 'digital' care was suitable for you but would like to reassure you that we remain mindful that face to face and telephone contact is still very much available for patients who shy away from, or are not 'technology savvy'

Very thorough

The Doctor listened to our concerns and was very thorough.

Anonymous
14th November 2023

Lighthouse Group Practice - Southsea

All tests required was explained and done quickly.

Josette Bright
14th November 2023

Professionalism

Professionalism and friendliness.

Joanne Hurst
14th November 2023

Lighthouse Group Practice - Southsea

Polite and friendly.

Philip Brown
14th November 2023

Lighthouse Group Practice - Southsea

Nothing.

Anonymous
14th November 2023

Incredibly positive experience

The appointment was arranged very quickly which was impressive and I was able to see a clinician a day after I requested which was excellent. the clinician who saw me, Chris, was exceptional. They were supportive and put my well-being first. They arranged promptly for a prescription for my diagnosis. It was an incredibly positive experience.

Shaun Tiller
14th November 2023

Lighthouse Group Practice - Southsea

They replied back quick easy service.

Anonymous
14th November 2023

Always want to help

The staff have always answered the phones with a friendly manner. I’m new to the practice and nothing is too small for them. They always want to help.

Hannah Smith
14th November 2023

Great session

Everything was on time and had a great session.

Shadrek Ndlwana
13th November 2023

Lighthouse Group Practice - Southsea

I was seen very quickly and the experience was overall very pleasant.

Aneeq Mahmood
13th November 2023

Lighthouse Group Practice - Southsea

I have completed an econsult and was informed I would be contacted by Friday 4th November. It's now Tuesday the week after and still no contact.

Christopher Norman
13th November 2023

Lighthouse Group Practice replied on 14th November 2023:
Dear Christopher, we're very sorry you've had no contact however, we have checked our records and do not appear to have received an eConsult notification from 'Christopher N'. It's possible the process did not complete correctly. Please do contact us so that we can chase this up and complete a request for you.

Very professional

Very professional all round.

Colin Elliott
12th November 2023

Lighthouse Group Practice - Southsea

An understanding person at the end of a telephone who managed to arrange an appointment on the day to see a doctor with my conditions.

Anonymous
12th November 2023

Reassuring and convenient

The staff at Devonshire practice were extremely helpful. Being able to visit a practice that I have always gone to and is extremely close to where I live was reassuring and convenient not having to get a bus.

Phyllis Self
11th November 2023

Very kind and supportive

All the staff were very kind and supportive.

Preeti Pujari
11th November 2023

Explained everything to me

The doctor was doing her job very professionally, in no rush, explaining everything to me.

Gabriel Dima
11th November 2023

Helpful and so kind

Well for starters, I was amazed I actually got an appointment and from that moment, everything went smoothly. I checked in on the day and time and didn't have to wait long at all and my nurse was absolutely friendly and helpful and so kind.

Jinette Barnett
11th November 2023

Thorough and informative

The doctor I saw was thorough and informative.

George Carpenter
11th November 2023

I felt valued

I felt valued as a patient and not just another problem walking through the door.

Mario Cutajar
10th November 2023

My experience

Had to wait way past my appointment time

Anonymous
10th November 2023

A very pleasant visit

I came for a tablet review, everything was explained to me, I had a blood test, weighed, and Josie also did my covid vaccine. A very pleasant visit. The lady in reception was very friendly also.

Sheila Farley
10th November 2023

My experience

Receptionists thought they knew more than myself about my OWN situation and advised me wrong when I already knew what I needed to do and speak to my gp about a controlled drug. Why do receptionists think they are the Dr's.

Anonymous
10th November 2023

Lighthouse Group Practice replied on 11th November 2023:
Dear Patient, thank you for your feedback. We're very sorry to hear about your poor experience. You can contact us directly to discuss the matter further, should you wish. Kind regards, Lighthouse Group Practice

Dealt with professionally

Good checking procedures, didn't have to wait long and then dealt with professionally.

Anonymous
10th November 2023

Excellent service

Excellent service, always looked after.

Gary Nother
10th November 2023

My experience

Service from all staff was brilliant. Time waiting to speak to someone....not so good.

Mark Sapsford
10th November 2023

Lighthouse Group Practice replied on 8th November 2023:
Thank you for your feedback - We are under significant pressure at the moment with a great deal of staff shortages, particularly with Care Navigators. We are trying new solutions that will improve access for our patients.

Excellent

Excellent experience.

Leonard Cowdery
10th November 2023

Lighthouse Group Practice - Southsea

Everything was well organized.

Reza Khodayari
9th November 2023

My experience

Mila i pomocna atmosfera

Malgorzata Rewus
9th November 2023

Professional staff

Very good and professional staff, listening to what I wanted to say.

Sonia Essery
9th November 2023

My experience

I was in extreme pain after having knee replacement operation, plus my wound had become infected which worried me. I called surgery for advice, and told to go to surgery for appointment. I explained I could not bend my knee and lived on top floor of block of flats. Someone calling himself a clinician asked me what I expected them to do. I asked if perhaps a doctor or nurse could visit me only to be told that was not possible and that I should bump myself down the 27 stairs of my block to get treatment. In despair I called ambulance service, apologizing that I could not get help anywhere else. They were fantastic, prescribed antibiotics and morphine for pain. I have previously been very pleased and lucky with my gp surgery, now I am shocked that someone could talk to an elderly lady who was in great distress in such a rude and dismissive manner.

Vanessa Ballantyne
9th November 2023

Lighthouse Group Practice replied on 8th November 2023:
Many thanks for your feedback. I am sorry that you had a poor experience with one of our clinicians. I have asked our training lead to investigate your feedback as a matter of urgency. Mr Andy Clarke - Business Partner

Appointment

Very nice to see my own doctor at last.

Anonymous
9th November 2023

Very helpful

Very helpful with my query. Thank you.

Pauline Hayter
9th November 2023

Friendly

Staff friendly and listened to me.

Christine Rice
9th November 2023

I’m very grateful

I’ve recently had a health check and it appears my bloods are not right and doctors and staff have been more than helpful to get me sorted. I’m very grateful as you only ever here patients moaning about them.

Marilyn Carter
9th November 2023

My experience

Anonymous
8th November 2023

Lighthouse Group Practice - Southsea

Professional and courteous.

Julie Clark
8th November 2023

Good service

Helpful staff and good service.

Vivien Ward
8th November 2023

Never feel rushed

Dr Minay taking time to explain in detail the procedure - never feel rushed.

Jayne Warren
8th November 2023

Friendly staff

Everything worked as it should. Friendly staff, always happy.

Christopher Midgley
8th November 2023

Good staff

Reception staff very good.

Anonymous
8th November 2023

Excellent nurse

Excellent nurse.

Anthony Hart
8th November 2023

Took the time to tell me everything

Bianca was very good and friendly and took the time to tell me everything.

Graham McAllister
8th November 2023

Quick response

The politeness of receptionists. And the quick response once I got through.

Maria Bowbrick
7th November 2023

Very good service

Very good service, thank you.

Anonymous
7th November 2023

Good service

Good service.

Javier Dunlaoghaire
7th November 2023

Everything is good

Everything is good.

Anonymous
7th November 2023

Everything was good

Everything was good.

Anonymous
7th November 2023

Demo Review

Nurse and receptionist were friendly and helpful.

Demo Patient
25th September 2023

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Lighthouse Group Practice

Carlisle Road, PO5 1AT and, 262 Devonshire Avenue, Southsea, Hampshire, PO4 9EH

Average review score from 386 reviews

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