Oddfellows Hall & St Clements Health Centre

Name: I am very pleased with surgery
Item: Oddfellows Hall & St Clements Health Centre
Rating: 5
Author: Anonymous

Dell Road, Grays, Essex, RM17 5JY

Average review score from 361 reviews

ABOUT ODDFELLOWS HALL & ST CLEMENTS HEALTH CENTRE

Oddfellows Hall & St Clements Health Centre haven't written an "About Us" yet. If you are the practice manager or owner and wish to update this listing then please create an account or login to your management dashboard to amend the required details.

NHS Patients currently accepted
	Fee paying adults
	Charge-exempt adults
	Children aged 0-18 years
	Urgent dental care patients
	Only by referral from a dental practitioner

I am very pleased with surgery

Nurse saw me promptly, she was friendly, efficient and knowledgeable, I was given some advice as well as results, and strength of pills increased. All in all, a successful visit. Thank you.

Anonymous
30th April 2024

Oddfellows Hall & St Clements Health Centre replied on 1st May 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Long delay

The appointment was at 16.40h and we were called to 18h. Long delay and the patient even fell asleep in the waiting area.

Anonymous
29th April 2024

Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We sincerely apologise for the delay you experienced during your recent appointment. At our surgery, we strive to provide timely and efficient care to all our patients, and we understand how frustrating it can be to wait longer than expected. Please know that unforeseen emergencies and urgent cases sometimes arise, causing unexpected delays in our schedule. However, this is not an excuse for the inconvenience you faced, and we are actively working on improving our processes to minimise such occurrences in the future. Your feedback is invaluable to us, as it helps us identify areas for improvement. We hope to have the opportunity to serve you better in the future and regain your trust in our practice. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. Thank you once again for bringing this to our attention. Luljeta Maliqi, Practice Manager

Swift response to e-consultation submission

Since the introduction of the E-consultation form, booking a Dr's appointment for my children and I is so much easier. I'm always contacted swiftly after submission with appointment dates & times, also contacted when an earlier slot becames available due to a cancellation. It feeels like interacting with a completely different Dr's surgery, a much more pleasant experience.

Anonymous
27th April 2024

Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager

Asma review

Had my review with a very nice and caring nurse.

Anonymous
27th April 2024

The doctor was very polite and helpful

Excellent service and care.

Anonymous
27th April 2024

Treatment

Very professional and prompt response.

Leslie Tully
27th April 2024

Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear Leslie, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows visit

Seen on time, medical check was to my satisfaction.

William Jones
27th April 2024

Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear William Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager

Needed HRT and medication review

Really listened to and done everything possible to help me and what was needed.

Christy Fear
26th April 2024

Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear christy, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager

Dr just didn't have time for me. Reception very good

Wasn't happy with dr, I told her I broke my rib about a month ago and she said she hadn't got time for that, got other patients to see, I had spoken about my kidney problems.

Anonymous
25th April 2024

Oddfellows Hall & St Clements Health Centre replied on 25th April 2024:
Dear patient, Thank you for taking the time to provide us with your feedback about your recent visit. We are truly sorry to hear that you were not satisfied with your experience with the doctor. We apologise if you felt that your concerns about your broken rib were not adequately addressed during your appointment. Our doctors' schedules are designed to focus on one issue per appointment to ensure that each patient receives thorough and comprehensive care. However, we understand that this may not have been clearly communicated to you. In the future, if you have multiple concerns or issues to discuss, we recommend booking a double appointment. This will allow our doctor to dedicate the necessary time to address all of your health needs effectively. Once again, we apologise for any inconvenience this may have caused you. Your feedback is important to us, and we will use it to improve our communication with patients. If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to contact us Luljeta Maliqi, Practice manager

Fantastic with young children

Incredible Dr, fantastic with young children creating a positive memory. A simple act of printing a “well done” certificate make my daughters day! Would love to see more GPs do this for children. Taking the time to have a short conversation with a child will always create a positive association with doctors.

Anonymous
23rd April 2024

Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Overall back pain check

It was a precisely straight forward and explicit experience. Also I didnt have to wait too long to see my GP.

Anonymous
23rd April 2024

Oddfellows Hall & St Clements Health Centre

The nurse was helpful, calm and nice. Advised me concerning my mental health and how to make my wound heal faster. The nurse was very experienced and skillful and knows what she’s doing.

Nancy Adu Yeboah
23rd April 2024

Oddfellows Hall & St Clements Health Centre replied on 23rd April 2024:
Dear Nancy, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Perfect

Very perfect, well attended and problem solved.

Anonymous
22nd April 2024

Oddfellows Hall & St Clements Health Centre replied on 26th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager Questions and answers

Medication Review

My actial consultation was fine, however, the Receptionist that dealt with me didn't seem at all friendly, infact, she appeared downright bored both in her tone of voice and facial expression, she was bordering on rude in my opinion, I feel that excellent front facing patient communication skills are vital.

Charlotte Shinners
22nd April 2024

Oddfellows Hall & St Clements Health Centre replied on 23rd April 2024:
Dear Charlotte, Thank you for taking the time to share your feedback with us. We appreciate your kind words about your consultation with the doctor, and we're sorry to hear about your experience with our receptionist. Your feedback is invaluable to us, and we will address this with our reception team to ensure a more welcoming atmosphere for all our patients. Please accept our sincere apologies for any inconvenience caused and thank you again for bringing this to our attention. Luljeta Maliqi, Practice Manager

Blood pressure check

Requested by surgery to text blood pressure results. Which i did.

Clyde Baker
22nd April 2024

Oddfellows Hall & St Clements Health Centre replied on 23rd April 2024:
Dear Clyde, Thank you for sharing your feedback with us. We appreciate you bringing this to our attention. We apologise if there was any confusion regarding your blood pressure readings. Your feedback is important to us, and we would like to ensure that we address any concerns you may have. If there is anything else you need or if you would like to discuss this further, please feel free to reach out to us. We are here to assist you in any way we can. Thank you once again for your feedback. Luljeta Maliqi Practice manager

Blood test

I had to have a blood test, St Clements sent me to Dell Road Clinic for the test. I didn’t have a form, st Clements said Dell Road would have it. When I got there they said I won’t be seen as I did not have a blood test form and there was nothing on the system. I was seen by a nurse and she found the request on the system. Not happy.

Robert Smith
22nd April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Robert, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Please rest assured that this will be dealt with at the next scheduled training day. Additionally, you agreed that following the more recent positive experiences you would submit another review if and when you had the time. Luljeta Maliqi, Practice Manager

Putting Theory into Practice!

Like any Institution of learning, there is the natural tendency of dwelling with the theoretical aspect of learning, then afterwards these lessons learnt in theory gets translated into practice. What this means here is that, in the course of training to become a member of the medical core or family, a lot must have been covered theoretically and so the perfection in terms of healing we find going on in Hospitals and the various Medical set ups today, is the blending of the knowledge acquired in theory to the Practical and thus we find patients getting healed in an excellent and perfect manner, and without mincing words, the experienced team that constitute both St Clements Health Centre, London Road, Grays, and the famous Odd fellows Hall Health Centre in Grays, are doing just that for the benefit of humanity. Just like the new wave of countries, popularly known today as the "Tiger Economies," that have sprang up with a new agenda and approach in alleviating the world economy from collapsing, St Clements Health Centre, London Road, Grays, and the Oddfellows Hall Health Centre in Grays, are today the song in every lips in Essex, UK, for the proactive approach both twin Institution championed by the indefatigable Dr. Juliana Sosanya and her great team of experts, have adopted and are truly dedicated, and delighted to serve the Essex community for the better. Thank you.

Benedict Ekome
22nd April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Benedict, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager

Diabetes 2 treatment

Both nurses were very patient and informative, asking my questions thoroughly and clearly. A very helpful experience

Terence Fleet
22nd April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Terence, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Quality Service

I was able to book an appointment to see the practice nurse, Jakelin Mendez Rodrigues without any problems, the phone was answered promptly to allow me to do this. My clinical chat with the nurse was unhurried and I felt listened to. I asked for two referral letters and I was told to expect them within a week or two. Overall, my experience was excellent.

Anonymous
22nd April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager

Ultrasound

Not clearly explained, had to repeatedly ask questions as unfortunately could not understand, told need to have a further ultrasound but its down to me as the patient to contact in 2-3 months.

Anonymous
20th April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Feedback for blood pressure and appointment

Trying to explain that I can’t do early appointments but the receptionist still tries to give me appointments for 10:30 and a 15:00, reason being that I work and I don’t finish until 16:00hrs, if I finish any earlier it will cost me money from my wages, this is a matter I think should be looked into.

Anonymous
20th April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient We are sorry that your needs were not taken into consideration. We do have an out of hours option that we can offer to suit patients whose working hours are not compatible with the surgery working hours. Should you require specific times for appointments and submit your request via Econsult we will, where possible always try to accommodate our patients to the best of our abilities. Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Excellently attended to.

Anonymous
19th April 2024

Migraine appointment

Phone for an appointment due to constant headaches and more frequent migraines and managed to get an appointment the same afternoon, I have private medical insurance so have been referred for further assistance.

Mark Stubbles
19th April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Mark Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Great doctors

Filled out a form on line. Doctors called me back, booked an appointment, waited 5 minutes to be seen, left with a prescription and 5 days after taking it I'm on the mend. Happy days

Jamie Brown
18th April 2024

Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Jamie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

A very lovely nurse

Professional service given by a very lovely nurse who I feel I could discuss any health problems with.

Anonymous
18th April 2024

Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Great service. Nurses were nice

From the reception, the service was nice, admin team answered all questions, waiting time was not bad at all.

Anonymous
17th April 2024

My telephone appointment

I did respond to this request last week after my telephone appointment with a lovely lady doctor who was very patient and understanding with my health issues. I will repeat what I said last time, I was very pleased with her professionalism and felt listened to.

Christine Cole
17th April 2024

Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Christine, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager Questions and answers

Recent GP visit

The reception staff were friendly and helpful. The GP was very informative, listened to me and answered all my questions.

Anonymous
17th April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager

Positive experience

Completed the online form for a rash my daughter had and was seen within 24hrs. Polite receptionists and a good check over from the doctor to rest my mind.

Anonymous
17th April 2024

Smear test

This was my first smear test at this surgery and the nurse was so gentle I didn’t even feel a thing, so I’m really glad about that as I was really nervous.

Angela May
17th April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Angela, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager

Lovely nurse

Unfortunately the doctors notes were incorrect and could have been an issue if I'd not picked up on the NHS app. The nurse is very good and puts you at ease with nothing being an issue for her.

Anonymous
15th April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Friendly and Helpful

Friendly, helpful, professional and respectful.

Anonymous
15th April 2024

First class treatment

On arrival at the reception desk I was welcomed and kindly asked to take a seat. I was welcomed by the nurse who fully explained what treatment was about to be performed and carried out in a professional manner.

Brian D'Arcy
15th April 2024

Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Brian, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Nurse Rachel

Racheal is always polite, efficient and on time.

Robert Andrews
13th April 2024

Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Robert, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that the praise is passed onto Rachel Hugely valued by the team. Luljeta Maliqi, Practice Manager

Appointment

Finally see the Dr, explained my concerns and what I thought would work and was listened too. I'm no medical professional, but I know things that can help and it's good to be heard.

Anonymous
13th April 2024

Lovely reception staff

Dr Sylvestar was very kind. He gave concise clear instructions. Hopefully things will improve for me.

Anonymous
12th April 2024

Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Thank you for your feedback and taking the time to tell us about your experience. We will ensure that Sylvester is made aware of the praise. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Phone call consultation

The Dr that phoned was lovely she listened and was really helpful didn't rush and took her time. When i asked about if she knows if basildon done blood tests at the weekends, she went out her way to look. To that this was very much appericated and felt like we was listened to and she was on the case.

Anonymous
12th April 2024

Great help

Great and professional help.

Chantelle Goddard
12th April 2024

Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Chantelle, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Excellent staff

The phlebotomist Rachel & the student with her very polite.

Nigel Palmer
12th April 2024

Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Nigel, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that Rachel is made aware of this praise. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Fantastic Service

I was treated well by both the nurse and doctor. They behaved in a professional and caring manner. I’m grateful for having this service to turn to when I was feeling unwell.

Anonymous
10th April 2024

Phone Appointment

Caller rang on time and was very friendly, Explained clearly why I wouldn’t be getting my treatment, Not Doctors fault though.

Anonymous
10th April 2024

Positive experience

I found my experience at Oddfellows to be a really good one, the nurse that gave me my ECG was very polite, friendly and professional. She also let me know the results of my ecg within 2 hrs which I was very impressed with.

Justin Wall
10th April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Justin, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Prostate review

Came to the surgery for a blood test, a trainee was being supervised by the nurse. Took a while for the trainee to locate a vein but otherwise all satisfactory.

Christopher Booty
10th April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Christopher, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Prescription request

Rang to order a prescription, was dealt with quickly and efficiently.

Valerie Morris
8th April 2024

Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Valerie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Telephone call

I had my telephone call on the correct date, early morning. A doctor I could understand over the phone and he asked me questions and allowed me to answer them.

Wendy Hammond
8th April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Wendy, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Thank you

Dr Halima is a fantastic doctor and her manner was awesome. I appreciate it. Thank you doctor and Oddfellows and St Clements. Thanks once again.

Anonymous
8th April 2024

Appointment

I was able to get an appointment, and I was examined and given medication to relieve me of my problem.

Michael Austin
8th April 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Michael Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Excellent care

Rachel (HCA) was very kind and done the injection vey carefully.

Anonymous
5th April 2024

Very friendly and helpful

I found Dr Capalia very good, nice to see the same doctor. The receptionists are also very friendly and helpful, keep up the good work.

Clifford Clark
3rd April 2024

Oddfellows Hall & St Clements Health Centre replied on 4th April 2024:
Dear Clifford, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Listened well to me

I felt that the doctor listened well to me, checked me and prescribed appropriate medication and I can say that I am feeling so much better now.

Anastasia Sijuade
3rd April 2024

Oddfellows Hall & St Clements Health Centre replied on 4th April 2024:
Dear Anastasia Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Great customer service skills

Great customer service skills via receptionists, plus thank you to the doctors for call backs and arranging further assessments.

Anonymous
3rd April 2024

Oddfellows Hall & St Clements Health Centre replied on 4th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

The support we receive from our GP service is good but still there is room for improvement, especially in care cohesion and co-ordination.

Anonymous
3rd April 2024

Oddfellows Hall & St Clements Health Centre replied on 4th April 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very good

The doctor was very good and referred me for an appointment to the hospital. But I just want to say thank you to the doctor that sent me for a ultrasound first of all.

Linda Farnsworth
3rd April 2024

Oddfellows Hall & St Clements Health Centre replied on 4th April 2024:
Dear Linda, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Good

Very helpful.

Paul Tuppen
29th March 2024

Oddfellows Hall & St Clements Health Centre replied on 3rd April 2024:
Dear Paul, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very friendly

She was very friendly.

Anonymous
29th March 2024

Oddfellows Hall & St Clements Health Centre replied on 3rd April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Shingles injection

Nurse Rachel, I was there for shingles injection. A jolly lady, always has time to put you at ease.

Anonymous
27th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Best doctor I’ve seen in years

Dr Sophie was the best doctor I’ve seen in years, she talked to me not the computer screen. I didn’t feel rushed and she was very understanding. I will try and make any future appointments with Sophie, I had every confidence in her.

Kay Willmott
27th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Sophie, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Sophie. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

The doctor did everything I needed her to and she knew everything I wanted.

Julie Ridley
27th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear June, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Last time I really liked your service, more than ever before! It’s a pity that I didn’t remember the doctor’s name and surname! Yulia always provides professional service at the reception desk. Next time I would like to see this doctor again. Thank you.

Pavlina Cicina
26th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Pavlina Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

The nurse went the extra mile

The diabetic nurse went the extra mile to book the PSA test and advise on how to take care of my skin.

Anonymous
23rd March 2024

Oddfellows Hall & St Clements Health Centre replied on 27th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Doctor was very thorough

Dr was very helpful and explained well.

Anonymous
23rd March 2024

Excellent service provided

I find the 2 ladies at the reception very professional, polite, caring and patient.

Anonymous
23rd March 2024

Oddfellows Hall & St Clements Health Centre replied on 27th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Visit with nurse

Racheal was great and easy to get on with.

David Steingold
23rd March 2024

Oddfellows Hall & St Clements Health Centre replied on 27th March 2024:
Dear David Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Good

Service always good.

Anonymous
23rd March 2024

Oddfellows Hall & St Clements Health Centre replied on 27th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Staff are always friendly and helpful.

Gillian Pickett
23rd March 2024

Oddfellows Hall & St Clements Health Centre replied on 27th March 2024:
Dear Gillian, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Front desk staff were good and helpful, and the doctor listened and tried to help me, but I'm still waiting for my results. That's the problem, waiting, I'm worried.

Hadi Saleh
19th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Hadi, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Couple of the receptionists are so lovely, friendly and helpful. Waiting time for an appointment for test results is too long. Especially if the patient is anxious about waiting for results. Having to wait 3 weeks is ridiculous.

Anonymous
19th March 2024

Oddfellows Hall & St Clements Health Centre

Firstly having to pay for a service was painful especially the price of £85 for an LGV Medical was extremely expensive compared to where I could have got it cheaper £45 elsewhere at a medical center down the road. Secondly, still running late over 20 minutes even though I had to pay. Time is money for me & I had to take the morning off work for the privilege. Also, the first available appointment was weeks away, I explained that if my licence was not back from DVLA in time I couldn't drive, which meant I couldn't work & wouldn't get paid. No urgency or compassion to resolve my issues or concerns. At my age now I need to repeat this every 5 years, I will learn from my mistakes & go elsewhere in the future.

Christopher Rodwell
19th March 2024

Oddfellows Hall & St Clements Health Centre replied on 23rd April 2024:
Dear Mr Rodwell, Thank you for sharing your feedback with us regarding your recent LGV medical. We sincerely apologise for any inconvenience or discomfort you experienced during your visit. Regarding the cost of the LGV medical, we understand your concerns. Our pricing for non-NHS services is based on industry standards and recommendations. We regret that you found it expensive, and we appreciate your understanding that non-NHS work does require payment. We also apologise for the 20-minute wait you experienced. While we make every effort to adhere to our schedules, unforeseen circumstances can arise in a medical setting. Please know that we value your time and are continuously working to improve our efficiency. Regarding the appointment wait time, we regret any inconvenience caused. We understand the importance of your LGV report for your license and employment. We advise that for future appointments, providing us with ample notice will help us accommodate your needs more effectively. We appreciate your feedback and will take it into consideration for our future services. If you choose to seek private services elsewhere in the future, we understand and respect your decision. Please feel free to reach out if you have any further concerns or if there's anything else we can assist you with. Luljeta Maliqi, Practice Manager

Appointment

Very clear.

Jolanta Niemczycka
18th March 2024

Oddfellows Hall & St Clements Health Centre replied on 20th March 2024:
Dear Jolanta Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Very nice nurse.

Anonymous
18th March 2024

Oddfellows Hall & St Clements Health Centre replied on 20th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Appointment

Attention.

Olawale Adams
18th March 2024

Oddfellows Hall & St Clements Health Centre replied on 20th March 2024:
Dear Olawale, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Friendly and polite

Very friendly and polite and helpful staff.

Anonymous
18th March 2024

Oddfellows Hall & St Clements Health Centre

The staff are pleasant.

Richard Davey
18th March 2024

Oddfellows Hall & St Clements Health Centre replied on 20th March 2024:
Dear Richard, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Friendliness and sincerity

Friendliness and sincerity, pleasant communication.

Mariia Makovei
18th March 2024

Oddfellows Hall & St Clements Health Centre replied on 20th March 2024:
Dear Mariia Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager

My experience

Receptionist was helpful.

Nathaniel A.Z.K.J.O. Opeseyitan
18th March 2024

Oddfellows Hall & St Clements Health Centre replied on 18th March 2024:
Dear Nathaniel Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

I was seen within 5 mins of arriving.

Zainab MacKie
13th March 2024

Oddfellows Hall & St Clements Health Centre replied on 15th March 2024:
Dear Zainab Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Always pleasant

Rachel the nurse is just always pleasant to deal with. She seems to care. I like that.

Anonymous
13th March 2024

Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very happy

Same-day face-to-face appointment. I hear so many complaints from patients of other local services. Very happy with mine. Thank you St Clements.

Jannette Ryder
13th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Jannette, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very good doctor

The doctor was very good, he booked hospital appointments for me that I needed straight away, very good doctor and it was nice to actually see the doctor and explain to him my problems which he dealt with straight away.

Alan Chamberlain
12th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Alan, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Appointment with Nurse Jacqueline for asthma review. Face to face appointment was cancelled by me since I was unwell. They took an extra effort to call and continue with the appointment. I was worried when I cancelled the appointment thinking when the next one would be.

Anonymous
12th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Lovely doctor

I was seen within a reasonable time of my appointment by a lovely doctor who took the time to explain everything to me.

Valerie Morris
12th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Valerie Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very helpful staff

Very helpful staff and recently had a stoma and they sorted out all my medical supplies. Thankfully with no problems.

Anonymous
12th March 2024

Very caring and thorough

Dr Kapalie, I found him very caring and thorough and had time to listen to you even with how busy they are, a very good doctor.

Clifford Clark
12th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Clifford, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Needed to see the doctor in an emergency and the doctor was happy to fit me in. Thought they would book me on the next day or the next.

Anonymous
12th March 2024

Oddfellows Hall & St Clements Health Centre

I haven't been given a face-to-face appointment but I received a phone call from the doctor so I could discuss the problem.

Anonymous
12th March 2024

Friendly and helpful

Friendly and helpful.

June Moxhay
12th March 2024

Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear June, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Welcoming staff

Welcoming staff and quick service.

Florence Assam
12th March 2024

Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear Florence, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Lovely staff

Lovely friendly staff.

Janet McDonald
11th March 2024

Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear Janet, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Understanding, friendly

Very helpful and understanding, friendly.

Anonymous
11th March 2024

Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Understanding

Understanding, efficiency.

James Gorman
11th March 2024

Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear James, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Seen quickly

Was seen quickly and promptly.

Anonymous
11th March 2024

Helpful

Staff was extremely helpful.

Anonymous
11th March 2024

Clear and precise

Clear and precise information.

Pamela Goddard
11th March 2024

Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear Pamela Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very helpful

Very helpful staff.

Anonymous
11th March 2024

Oddfellows Hall & St Clements Health Centre

I have to wait one hour over my appointment time for a blood test. If you are late a few minutes over an appointment time, then your appointment is cancelled. Is it fair?

Anonymous
7th March 2024

Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Helped me with my queries

I was unable to speak to the doctor, but the nurse called and was able to assist and prescribed antibiotics and helped me with my queries.

Joanne Gravett
7th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Joanne, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

I like the using the app and I do appreciate that I do get a call back the next day but they give you a long window waiting for the call, time is not specific. I reserved half a day waiting for the call, I briefly got distracted and missed the first call, so had to wait again. I appreciate that doctors are busy but my time is also important. I am hoping they could improve to giving us 1/2 hours window so as not make me feel like my time is not valued.

Anonymous
7th March 2024

Really helps me

I had a phone appointment and was able to speak to the doctor over the phone which really helps me because I have poor mobility and find it hard to get to the surgery now.

Marie Styles
7th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Marie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very warm and attentive

My experience from the reception to the nurse that attended to me was very warm and attentive. I was given a call back from the GP as booked the following day, who was also very professional.

Anonymous
7th March 2024

Oddfellows Hall & St Clements Health Centre

Well I got the call in the designated time slot, just a pity I couldn't see someone to look into my throat and tell me why I'm having breathing problems.

Wendy Hammond
7th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Wendy, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Little bit quicker than before, e-consult seems to be working effectively as it responded when I wanted to book an appointment whereas before there was no response.

Anonymous
6th March 2024

Pleasant experience

All the staff are very welcoming and helpful. Friendly and kind doctor with the child, explained everything patiently. Pleasant experience.

Gloria Strango
6th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Gloria, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very caring!

The GP was lovely and very caring! However unfortunately most of the receptionists in there are rude and have an attitude for no reason. This really needs work as they are the first point of contact.

Anonymous
6th March 2024

Great service

Great service from initial contact via consult form online to seeing the doctor. All staff were quick to respond to my request. Very polite. Thank you.

Anonymous
6th March 2024

Excellent service

An excellent service from start to finish. I did an e-consult on a Sunday, I was contacted by phone the next day and an appointment was made available to see a doctor that afternoon. When I saw the doctor, a diagnosis was made and a prescription sent to my chemist and was available to pick up within 30 minutes. Before leaving the surgery I even made time to thank the receptionists for their excellent service. I would also like to say a thank you to the doctor as I am much better now.

Robert Kingdon
6th March 2024

Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Robert, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Helpfulness of reception staff.

Susan Partridge
5th March 2024

Oddfellows Hall & St Clements Health Centre replied on 6th March 2024:
Dear Susan, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Efficiency in attention.

Olanrewaju Kolawole Onasanya
4th March 2024

Oddfellows Hall & St Clements Health Centre replied on 6th March 2024:
Dear Olanrewaju, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very understanding

Very easy to talk to and very understanding.

Sean Edwards
4th March 2024

Oddfellows Hall & St Clements Health Centre replied on 6th March 2024:
Dear Sean, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Helpful staff

Quick response, helpful staff over the phone and got the appointment without any hassle.

Zoheb Syed
4th March 2024

Oddfellows Hall & St Clements Health Centre replied on 6th March 2024:
Dear Zoyeb, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

So pleasant and helpful

Everything, Rachael is so pleasant and helpful.

Paul Goddard
4th March 2024

Oddfellows Hall & St Clements Health Centre replied on 6th March 2024:
Dear Paul, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. We will ensure that your feedback is passed onto Rachel personally. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

The service.

Anonymous
4th March 2024

Oddfellows Hall & St Clements Health Centre replied on 4th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

A good experience

It was a good experience.

Andrea Anastasio
4th March 2024

Oddfellows Hall & St Clements Health Centre replied on 4th March 2024:
Dear Andrea, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very easy to talk to

Dr Sophie is very easy to talk to and she also listens.

Anonymous
4th March 2024

Oddfellows Hall & St Clements Health Centre replied on 4th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will ensure that this is brought to Sophie's attention. Luljeta Maliqi, Practice Manager

A good service

A good service St Clements Health Centre & Oddfellows Hall.

Anonymous
29th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Very friendly and polite staff and made me feel so comfortable and welcome, thank you.

Jolita Ramanauskaite
28th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Jolita, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very polite

The staff was able to attend to my request in a very polite manner.

Gabriel Eshilama
28th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Gabriel, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very good

The staff at St Clements are very good.

Raymond Butler
28th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Raymond, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very helpful

Receptionist was very helpful.

Anonymous
28th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

My experience

Service.

Anonymous
27th February 2024

Oddfellows Hall & St Clements Health Centre

No complaints about service received.

Anonymous
27th February 2024

My experience

How quickly I could get to speak with a doctor.

Matthew Summers
27th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Matthew, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Efficient

Very efficient staff.

Anonymous
27th February 2024

Lovely nurse

The nurse was so lovely.

Marie Gladman
27th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Marie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Ease of accessing my records

The ease of accessing my records and booking an appointment.

Sandra Fisher
27th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Sandra, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very Good and Understanding

Nurse I seen was very good and understanding.

Jacqueline Crowley
27th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Jacqueline, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

I had a blood test and was called in straight away. The nurse was lovely.

Angela Palmer
27th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Angela, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Staff are so polite

The staff are so polite and happy to help me.

Andrea Brissett
27th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Andrea, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Treat the patient well and behave well.

Angad Mehrok
27th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Anghad, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

My experience

Reception staff.

Anonymous
27th February 2024

Friendly

Friendly staff.

Stephen Emmett
27th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Stephen, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Appointment

Very good.

Anonymous
26th February 2024

Excellent attitude

My appointment was on time. Excellent attitude of of staff.

Lilmah Siddiqi
26th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Lilmah, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Pleasant atmosphere.

Anonymous
26th February 2024

Very helpful

All Staff, very helpful.

William Jones
26th February 2024

Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear William, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very helpful

Very helpful to me.

Anonymous
26th February 2024

Amazing

Staff and Doctors are amazing.

Anonymous
26th February 2024

Friendly nurse

The friendliness of the nurse.

Anonymous
26th February 2024

Very patient and understanding

The doctor was very patient and understanding.

Adekunle Adenuga
2nd February 2024

Oddfellows Hall & St Clements Health Centre replied on 8th February 2024:
Dear Adekunle, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Friendly and helpful

The quick appointment, friendly and helpful doctor.

Sienna Soor
2nd February 2024

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Sienna Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Doctor fully explained

Speed, time & care that was taken. Doctor fully explained and made easy to understand.

Colin Wheater
2nd February 2024

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Colin Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

My experience

Anonymous
2nd February 2024

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Appointment

Seen a little just after appointment time. Minutes.

Gerald Brown
2nd February 2024

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Gerald, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Very quick and correct service. Thanks.

Stoyan Nanov
1st February 2024

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Stoyan Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Quick response

Response was quick.

Anonymous
1st February 2024

Efficient

Politeness and efficiency.

Stephen Field
1st February 2024

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Stephen Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very professional

Very professional service. Thank you.

Kim Outten
1st February 2024

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Kim Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Punctual

Punctual and quick.

John Ryder
31st January 2024

Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear John, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Caring

Caring nurse.

Rebecca Shergold
30th January 2024

Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear Rebecca, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Very pleased.

Chimnoraa Okuzu
30th January 2024

Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear Chimnoraa, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very helpful in every way

They staff, very helpful in every way, information good, thank you.

Michael Sach
30th January 2024

Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear Michael, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

My experience

Consultation.

Anonymous
30th January 2024

My experience

Anonymous
29th January 2024

Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Helpful and efficient

Staff over the phone very helpful and efficient, thank you.

David Hodgson
29th January 2024

Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear David Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Lovely doctor.

Very helpful, lovely doctor.

Anonymous
29th January 2024

Very friendly

Very friendly and didn't have to wait very long.

Anonymous
29th January 2024

Caring staff

Caring staff and doctor.

Anonymous
29th January 2024

Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Helpful

My Dr was very helpful.

Dorotheen Davidson
29th January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Dorotheen Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Genuinely helpful

Helpful reception staff. Genuinely helpful practitioners.

Linda Catton
22nd January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Linda, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very good service

Very good service.

Anonymous
22nd January 2024

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Fast service

Booking was good and fast service.

Anonymous
22nd January 2024

So helpful

Everyone is so helpful.

Anonymous
22nd January 2024

Brilliant

I was seen before my appointment time. Rachel is brilliant, friendly and very professional too.

Anonymous
22nd January 2024

Oddfellows Hall & St Clements Health Centre

Feeling of being listened to.

Rosalind Sarwan
22nd January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Rosalind, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very nice doctor

Not long waiting time, very nice doctor and reception ladies.

Oliwia Marciniak
22nd January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Oliwia, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Phlebotomy

I thought reception was very helpful and took an interest in going the extra mile where possible. Phlebotomy was an easy and simple process. The doctor was down to earth, polite and educating.

Ricardo Rock
22nd January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Ricardo, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

All round very good

Got my appointment on the day I phoned and the receptionist was very helpful with a question I had, all round very good.

John Patterson
21st January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear John, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Telephoned in the morning so not waiting all day. The clinician listened to what I had to say.

Mary Smith
21st January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Mary, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Blood tests

I have done my 2 blood tests with a lovely lady, Rachel the HCA. She was very professional and did my test very patiently. Answer my all questions without hesitation. She has good skills for the blood tests NHS Health check. Always happy smile with patients. Bless you!

Anonymous
21st January 2024

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. I will ensure that Rachel is made aware of the positive impact she had. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Appreciate your support

Excellent communication skills. Pragmatic approach to interpretation and discussion of haematology results ref. pre-diabetes and appropriate diet. Appreciate your support whilst practicing self-care in recovery (AA).

Timothy Hughes
21st January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Timothy, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Excellent

Excellent service.

Anonymous
21st January 2024

Prompt

Prompt and on time appointment.

Robert Andrews
21st January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Robert, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very lovely people

Spoke to very lovely people and the lady who took my blood was amazing. Shes always so lovely.

Anonymous
21st January 2024

Very pleasant and professional

The reception staff and the nurse were very pleasant and professional.

Anonymous
20th January 2024

My experience

The Oddfellows website is very good and easy to use.

Heather Low
20th January 2024

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Heather, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Good

It was all good.

Anonymous
20th January 2024

Very helpful

Nurse was very helpful and very good.

Raymond Butler
20th January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Raymond, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Injection for shingles

I went in for injection for shingles with Rachel and I found she explained it and I had a better understanding when I left the surgery. Also all the staff were very polite and well mannered.

Alan Doherty
16th January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Alan, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will ensure your feedback is passed onto Rachel. Luljeta Maliqi, Practice Manager

The best possible care

Saw a couple of members of staff in a couple of days, very polite and helpful and very good at their jobs. Felt I had received the best possible care.

Anonymous
16th January 2024

An appointment for the next day

Phone call answered quickly, and I was given an appointment for the next day, as I felt very unwell. It was a bacterial chest infection.

Anonymous
15th January 2024

My experience

I was quite surprised to be number 2 in the queue at just 8:06am when l called to book an appointment. I am hoping this is the norm and not just an exception as l rarely call to see a GP. No issues with the service I received on the day.

Anonymous
15th January 2024

Oddfellows Hall & St Clements Health Centre

From filling out the form I had a call the next day with an appointment. The receptionist was very polite and the doctor I saw listened, took on board my condition and prescribed antibiotics for me.

Janet McDonald
15th January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Janet, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Kindness of the staff

The kindness of the staff and the way they looked after my husband with his ECG and Jackie doing my injection, the best staff possible.

Margaret Cheese
15th January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Margaret, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will personally pass on your feedback to Jackie Luljeta Maliqi, Practice Manager

Recommend Oddfellows to everyone

I am only too happy to be a patient at Oddfellow GP Practice. Whenever I visit, I always have an exceptional experience with Oddfellows GP Practice. Their prompt response to my eConsults has been invaluable, which shows their utmost commitment to patient care. The reception staff and clinicians are not only efficient but also incredibly caring. I, without a shred of hesitation, recommend Oddfellows to everyone seeking a reliable and compassionate healthcare provider. This is because Oddfellows GP Practice consistently goes above and beyond, providing a professional service that truly stands out. Their dedication to helping patients reflects an outstanding commitment to healthcare excellence. I'm grateful for the exceptional care and support they consistently provide.

Anonymous
15th January 2024

Dr Christie was really good.

I found Dr Christie to be really good at her job and will certainly be asking to see her in the future.

Anonymous
14th January 2024

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. I will ensure that this is brought to the attention of Dr Christy Hugely valued by the team. Luljeta Maliqi, Practice Manager

Helpful reception.

Reception was very helpful

Anonymous
14th January 2024

Thorough and didn’t feel rushed.

Doctor was very thorough, and didn’t feel rushed.

Anonymous
14th January 2024

Receptionists, polite and helpful.

The receptionists was very polite and helpful

Anonymous
14th January 2024

Helpful and considerate

Very helpful and considerate

Kevin Morrissey
13th January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Kevin, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Friendly staff

Emma Stewart
13th January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Emma, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Good helpful service.

Reception staff very helpful good service from doctor

Lesley Vale
13th January 2024

Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Lesley, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

The helpful nurse.

Anonymous
13th January 2024

Prompt and friendly.

Seen on time, Friendly Nurse who explained everything clearly. Easy Parking.

Anonymous
13th January 2024

Blood test

I came by appointment, the blood was drawn quickly and professionally. The only problem is that I signed up for a blood test today 3 months ago. It's a very long wait for a slot for blood.

Anonymous
11th January 2024

Very helpful and friendly

Easy phone experience, very helpful and friendly doctor.

Anthony Walsh
11th January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Anthony, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Nurse was very nice, friendly

I was in and out as quick as possible. My appointment was on time ( no waiting ). Nurse was very nice, friendly and took my bloods with no problem at all.

Anonymous
10th January 2024

Good telephone manner

Good telephone manner.

Patricia Clarkson
10th January 2024

Oddfellows Hall & St Clements Health Centre replied on 15th January 2024:
Dear Patricia, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Professional and caring

Very professional and caring staff.

Richard Ward
10th January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Richard, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Thank you

I had COVID on 26 December, tested negative but was so congested and felt awful. Couldn't get a phone appointment at my surgery Oddfellows, the lovely lady on the phone booked me in at St Clements. I was prescribed antibiotics by the doctor on the phone. After 2 days I noticed a difference. I know how difficult it is at this time of the year and just want to say thank you for your help and consideration.

Therese Holwill
9th January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Therese, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

The response time was good.

Anonymous
9th January 2024

Oddfellows Hall & St Clements Health Centre

Doctor was very polite, very professional, very helpful, he explained everything, he calmed us down, we are leaving very happy and satisfied.

Diana Rejdova
9th January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Diana, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Good staff

Good staff and doctors.

Basirat Kareem
9th January 2024

Oddfellows Hall & St Clements Health Centre replied on 15th January 2024:
Dear Basirat, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Friendly and helpful

Friendly and helpful nurse.

Lydia Robinson
9th January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Lydia, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Friendly staff

Seen quickly and friendly staff.

Sandra Doherty
9th January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Sandra, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Provided a resolution

Doctor listened and provided a resolution.

Anonymous
9th January 2024

Oddfellows Hall & St Clements Health Centre

It was so nice to ring that morning and see a lovely doctor that same day face to face.

Sharon Rees
9th January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Sharon, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Courteous and helpful

Courteous and helpful.

Marta Galazka
8th January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Marta, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very helpful

Seen within 5 minutes, the doctor was very helpful.

William Jones
8th January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear William, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

The friendliness of the nurse Kelly to explain and listen to my health concerns.

Eric Aidoo
8th January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Eric, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. We will pass this onto our nurse Kelly Luljeta Maliqi, Practice Manager

Care

Care.

Thomas Hoyle
8th January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Thomas, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Empathy and attentiveness

Doctor's empathy and attentiveness.

Anonymous
8th January 2024

My experience

Good.

Omie Jaw-Fye
5th January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Omie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Calm, welcoming

The staff of both Centres exhibited a great sense of responsibility and professionalism. Remarkably, they are quick to offer guidance in a very calm and nice manner most especially Dr Juliana Sosanya who like the rest of the entire team, is so tolerant, welcoming and soft spoken. The reception desks, the nurses are all very responsible and remarkable as well.

Anonymous
5th January 2024

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to Dr Sosanya, hugely appreciated . Luljeta Maliqi, Practice Manager

Good service

The secretary giving good service.

Maribel Abreu Robles
4th January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Maribel, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

My experience

How quickly the phone was answered.

Anonymous
4th January 2024

Oddfellows Hall & St Clements Health Centre

Kindness.

Anonymous
4th January 2024

Attentive and caring

Dr Lavina took the time to listen to all my concerns following my discharge from hospital. She was attentive and caring and investigated all my concerns. Very happy with the outcome of my visit.

Joanne Gravett
3rd January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Joanne Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will ensure that your feedback is passed onto Dr Lavinia Luljeta Maliqi, Practice Manager

Appointment

The extra help Molly gives me to get the help I need.

Melanie Pudney
3rd January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Melanie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will ensure that your feedback is passed onto Molly. Luljeta Maliqi, Practice Manager

Responsive

Quick and responsive.

Erica Morris
2nd January 2024

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Erica, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Appointment

Your physiotherapist listened to me describe debilitating and excruciating pain that I have been experiencing for over a year now which unfortunately is getting worse as the days go on. There is no respite and it affects greatly my right hand fingers and wrists. I am on extremely high pain medications to no avail. I have asked for a steroid injection to see if they can help me with the pain swelling and constant aching. The physio made a referral as we were speaking awaiting dialogue to get an appointment date for a steroid injection.

Cislin Ajikawo
2nd January 2024

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Cislin, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that your feedback is passed onto the Physiotherapist you saw. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Great service

I did a consult on line and had a call back in 24 hours, I was then seen that day! Great service, thank you.

Anonymous
2nd January 2024

The reply for econsult was fast

The reply for econsult was fast, appointment arrangement were done quickly, patient has been seen and treatment prescribed. Thanks.

Anonymous
2nd January 2024

Oddfellows Hall & St Clements Health Centre replied on 15th January 2024:
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Good doctor

Good reception and good doctor. Just in time.

Anonymous
2nd January 2024

Oddfellows Hall & St Clements Health Centre

Quick and nice.

Anonymous
2nd January 2024

Personable

Dr was patient and personable.

Barbara Spinns
23rd December 2023

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Barbara, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

My aliment was listened to and is being dealt with.

Davina Andrews
23rd December 2023

Oddfellows Hall & St Clements Health Centre replied on 15th January 2024:
Dear Davina, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Appointment

The doctor I spoke to was polite and wasted no time seeking the appointments I require.

Gerald Brown
23rd December 2023

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Gerald, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

My experience

Very helpful.

Michael Sach
23rd December 2023

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Michael, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Nice atmosphere

Nice atmosphere, staff/Drs understanding my hearing problem. All very helpful.

Anonymous
22nd December 2023

Thank you to my doctor

Overall everything was good and the best one was my doctor. Thank you to my doctor.

Anonymous
22nd December 2023

Very helpful

Very helpful reception staff.

Michele Wheeler
22nd December 2023

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Michele, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very helpful

Receptionist very helpful with information I needed.

Rebecca Shergold
19th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Rebecca, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Quick service

Quick service and the nurse was pleasant to be with be.

Anonymous
19th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Very happy.

Peter Guidotti
19th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Peter, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

My experience

The helpfulness of the reception staff.

Rita Newton
18th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Rita, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Helpful

They were more helpful than they usually are.

Anonymous
18th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Professional, helpful

Professional, helpful, listened to me, understanding and friendly.

Amanda Moffitt-Jackson
18th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Amanda, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

The information provided was clear and I understood it.

Anonymous
18th December 2023

Clear, precise

The doctor was clear, precise and listened

Elizabeth Lawrence
18th December 2023

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Elizabeth, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Understood my needs

Helpful operator willing to give further guidance on computer booking process. Understood my needs of speaking to a doctor.

Keith Potter
18th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Keith, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Please keep up your good work and standard. Rebuke identified bad ones. Thanks.

Olasupo Odeyemi
13th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Olasupo, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very kind to the children

Quick answer the phone for appointment. The doctor was very kind to the children.

Wiktoria Niedzwiedzka
13th December 2023

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Wiktoria, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Efficient and friendly

No problem making an appointment. Seen few minutes before appointment time so no waitng. Phlebotomist always efficient and friendly. Thank you.

Anonymous
13th December 2023

Support from doctor

I received full support from doctor.

Mariusz Ciupinski
13th December 2023

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Mariusz, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

The best

Nurse Rachel was the best ever.

Kevin Battison
13th December 2023

Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Kevin, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will make sure that I pass your feedback onto Rachel Luljeta Maliqi, Practice Manager

Very good with my elderly mother

Nurse very good with my elderly mother and very helpful.

Anonymous
13th December 2023

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patients representative, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

The doctor filled the form out competently.

Frank Lamont
13th December 2023

Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Frank Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very good at what they do

The staff are very helpful and very good at what they do, full of smiles.

Nazialee Khan
12th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Nazialee, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Able to get sorted straightaway

Was able to get sorted straightaway and the right medication.

Phillip Wright
12th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Philip, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Everyone was so helpful

Everyone was so helpful and knew what they were doing.

Anthony Honey
12th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Anthony, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

How nice everyone is and they actually do what they say.

Anonymous
12th December 2023

This visit filled me with confidence

Saw a new doctor who was very young but her manner, explanations was excellent and put me totally at ease. This visit filled me with confidence, all you would expect from a gp doctor.

Richard Andrew
12th December 2023

Oddfellows Hall & St Clements Health Centre

Molly is always lovely. Nurse was efficient. An email I sent a week prior about a medication repeat had been missed though so I have had to go without whilst it gets sorted

Anonymous
12th December 2023

My experience

I asked for an insulin pump and was told I would be referred to the diabetic nurse at Orsett, later on that day I got an appointment for February.

Neil Abbott
11th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Neil, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

I have left kind of complaints previously due to booking procedures and attitude of person who booked my appointment but after that, I received phone calls about my complaint, deserve 5 stars, she called to discuss my concern and again followed on call to ask how I am getting on, definitely deserve 5 stars.

Anonymous
11th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear patient, thank you for your feedback. We're delighted to hear about the positive follow-up calls you received. We're committed to addressing concerns and ensuring a positive experience for our patients. Your 5-star rating means a lot to us, and we're here to provide excellent care. Thank you - Luljeta Maliqi Practice Manager

An appointment same day

The helpfulness of the reception staff. Did not wait long to get through and managed to get an appointment same day.

Lisa Myers
11th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Lisa, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

The doctor is not very friendly or willing to listen

Anonymous
11th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
We appreciate your feedback and apologise for any dissatisfaction. Dear Patient, we take your concerns seriously and would like to address them. To ensure we better understand your experience, could you please consider booking an appointment for our Speak Up sessions? This will provide an opportunity for open dialogue, and we value the chance to learn and improve. Luljeta Maliqi Practice Manager

Great

It was great. I called my GP, had a telephone appointment which determined I needed a face to face and I was seen the next day.

Anonymous
11th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very happy

I am very happy with what they do for me. thankyou

Christoper Purser
10th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Christopher, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Professional & listened to me

The doctor was very professional & listened to me. Also gave me some good advice.

Linda Farnsworth
10th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Linda, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to our GP, hugely appreciated . Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

No problem-solving query

Anonymous
10th December 2023

Dr. Kemi, helpful and understanding

Dr. Kemi was very helpful and understanding

Suzanne Savill
9th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Suzanne, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to Kemi, hugely appreciated . Luljeta Maliqi, Practice Manager

Kind and considerate

Time Dr took to go over everything Found him to be very kind and considerate

Anonymous
9th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to our clinical team, hugely appreciated . Luljeta Maliqi, Practice Manager

The doctor was kind and he listened

The doctor spoke very kindly he listened very carefully so half sickness will be fine

Anonymous
9th December 2023

The receptionist was very nice and polite

The receptionist was very nice and polite, but the appointment not running on time.

Anonymous
9th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Patient, Thank you for your kind words about our receptionist. We sincerely apologise for any inconvenience caused by the delay during your appointment. While we strive to maintain punctuality, unforeseen circumstances and emergencies can impact our schedule. We appreciate your understanding and patience as we work to provide the best care for all patients. Luljeta Maliqi Practice Manager

Very happy with doctors advice

Fast appointments very happy with doctors' advice and help admin/reception also very helpful

Anonymous
9th December 2023

Oddfellows Hall & St Clements Health Centre

Very quick and helpful

David Smith
9th December 2023

Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear David, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Friendly, informative, Caring, and Professional.

Glenice Shepherd
9th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Glenice, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Friendly helpful staff, especially Mollie

Friendly helpful receptionist especially Mollie a pleasure to see all staff

June Moxhay
9th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear June, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to Molly, hugely appreciated . Luljeta Maliqi, Practice Manager

Flu Jab ,quick and painless

Went for a flu jab, The appointment was 11 am, was called in 5 minutes early, quick and painless

Debbie Marshall
8th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Debbie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Prompt service

Moboluwaduro Amao
8th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Moboluwaduro, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Friendly and prompt

The staff was friendly and prompt. The health centre is very clean.

Anonymous
8th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

I feel valued

The overall experience with this practice has changed for the better over the last year staff are helpful, friendly and informative, I feel valued and looked after.

Anonymous
6th December 2023

Prompt reply

Prompt reply to phone call and same-day appointment for my child.

Anonymous
5th December 2023

Very receptive and polite

The entire staff is very receptive and polite. They greet you with a warm and friendly smile and ask how you feel. Even a telephone call by the GPs is very reassuring and gives a sense of belonging because they care.

Benedict Ekome
5th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Benedict, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Lovely GP

I was booked in quickly and the lovely GP identified my gut problem I’ve had for three years as pancreatitis and I was very quickly booked in for a CT scan.

Christine Cole
5th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Christine, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to the clinician you saw, hugely appreciated . Luljeta Maliqi, Practice Manager

Rachel is brilliant at taking blood

Rachel is brilliant at taking blood. I never have any pain unlike at times in Basildon hospital

Angela Jarvis
5th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Angela, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to Rachel, hugely appreciated . Luljeta Maliqi, Practice Manager

Nurse and assistant were excellent

It was very good the nurse and assistant were excellent

Stephen Emmett
5th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Stephen, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to our nursing team, hugely appreciated . Luljeta Maliqi, Practice Manager

Polite and helpful.

Always polite staff and helpful.

Gillian Pickett
5th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Gillian, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Pleasant manner

Pleasant manner of the nurse who was on time.

Anonymous
5th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to our nurses team, hugely appreciated . Luljeta Maliqi, Practice Manage

Very good and attentive

The doctor I have seen was very good and attentive.

Anonymous
4th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to our clinical team, hugely appreciated . Luljeta Maliqi, Practice Manage

Excellent customer care

Excellent customer care.

Anonymous
4th December 2023

Doctor was friendly

Doctor was friendly.

Anonymous
4th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to our clinical team, hugely appreciated . Luljeta Maliqi, Practice Manager

Listened to me

Nurse was friendly and open and listened to me.

Anonymous
4th December 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to our nurse, hugely appreciated . Luljeta Maliqi, Practice Manager

Service was excellent

Very good experience overall, doctor was nice, service was excellent.

Freshta Habibi
26th November 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Freshta, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

The help, knowledge and understanding of Lisa and other staff.

Samuel Rudman
26th November 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Samuel, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to Lisa and the team, hugely appreciated . Luljeta Maliqi, Practice Manager

Appointment

How quickly I got to see the GP.

Matthew Summers
26th November 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Matthew, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Appointment

Very happy with the service received.

David Chegwidden
24th November 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear David, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Helpful and knowledgeable

The nurse was very helpful and knowledgeable.

Rayan Mirza
24th November 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Rayan, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to the nurse you saw, hugely appreciated . Luljeta Maliqi, Practice Manager

The doctor was patient

The doctor was patient and listened.

Ray Dixon
24th November 2023

Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Ray, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to the clinician you saw, hugely appreciated . Luljeta Maliqi, Practice Manager

Took time to listen

Polite receptionist. Friendly, thorough doctor who took time to listen.

Janet McDonald
24th November 2023

Oddfellows Hall & St Clements Health Centre replied on 26th November 2023:
Dear Janet, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very helpful

Very good and very helpful.

Anonymous
23rd November 2023

Oddfellows Hall & St Clements Health Centre replied on 26th November 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

All very good

All very good, I am very happy, thanks.

Nadarajah Sutharshan
23rd November 2023

Oddfellows Hall & St Clements Health Centre replied on 26th November 2023:
Dear Nadarajah, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Seen within the time frame of my appointment.

Anonymous
23rd November 2023

Oddfellows Hall & St Clements Health Centre

He checked me for everything, never rushed me out, explained everything.

Kelly Pasquale
22nd November 2023

Oddfellows Hall & St Clements Health Centre replied on 26th November 2023:
Dear Kelly, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to the clinician you saw, hugely appreciated . Luljeta Maliqi, Practice Manager

Prompt

Prompt and professional.

Anonymous
21st November 2023

Great staff

On time, great staff, very helpful.

Margaret Cheese
21st November 2023

Oddfellows Hall & St Clements Health Centre replied on 26th November 2023:
Dear Margaret, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Friendly and helpful.

Anonymous
21st November 2023

Oddfellows Hall & St Clements Health Centre replied on 21st November 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Helpful and kind

Staff behaviour was helpful and kind.

Anonymous
21st November 2023

Fully satisfied

I’m fully satisfied with your medical service.

Anonymous
19th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Good and polite

Very good and polite not a long wait.

Anonymous
18th November 2023

Receptionist are nice

Receptionists are nice. Good parking and really nice medical staff xxxxx

Stephen Chamberlain
18th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Stephen, thank you so much for taking the time to share your positive review. We greatly appreciate your kind words about our receptionists, the convenient parking, and the nice medical staff. It's our pleasure to provide a welcoming environment, and we're thrilled that you had a positive experience with our team. Your feedback is truly valued, and we look forward to continuing to meet and exceed your expectations. Many Thanks, Luljeta Maliqi Practice Manager

Oddfellows Hall & St Clements Health Centre

Doctor was very helpful very good thank you

Michael Sach
18th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Michael, Thank you for your feedback and taking the time to tell us about your experience with our GP. We will pass on your positive comments to your GP, your feedback is hugely valued by the team. Thanks again, Luljeta Maliqi Practice Manager.

Very helpful

Very helpful ladies on reception.

Robert Mann
16th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Robert, thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very polite

Sorted my problem, very polite.

Anonymous
15th November 2023

My experience

Waclaw Rozejowski
15th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Waclaw, thank you for your 5 star rating. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Doctor was lovely

Appointment was on time and check up went well. Doctor was lovely too.

Anne Starns
15th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Anne, Thank you for your kind words! We're delighted your appointment was on time, the check-up went well, and you found the doctor lovely. Your positive feedback is appreciated. Many Thanks Luljeta Maliqi Practice Manager

Helpful and respectful

Turned up 7.30 am, the lady unlocking was polite, helpful and respectful. Thank you, pity some of your telephone staff was as polite, didnt get her name, but thanks.

Anonymous
15th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear patient, Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words about the polite receptionist who unlocked the surgery door at 7:30. Your positive recognition motivates us to maintain high standards of service. We also acknowledge your feedback regarding the telephone staff and assure you that we take all comments seriously. We're committed to continuous improvement and will address this to enhance the overall patient experience. Your 5-star rating is truly appreciated, and we're grateful for your valuable input. If there's anything specific, you'd like us to address or improve, please don't hesitate to let us know. Many Thanks Luljeta Maliqi Practice Manager

Oddfellows Hall & St Clements Health Centre

The rapport and the level of service.

Sarah Shoyeju
15th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Sarah, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Explained everything to me

Very polite & helpful. I saw the nurse & she explained everything to me & made sure I understood.

Mary Chivrall
15th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Mary, thank you for your positive feedback! We're grateful to hear that you found our staff very helpful and polite. It's wonderful to know that the nurse you saw took the time to explain everything and ensured you had a clear understanding. Your experience is important to us, and we appreciate your kind words. Many Thanks Luljeta Maliqi Practice Manager

Care was exemplary

The care was exemplary. Thanks so much.

Thomas Hoyle
14th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Thomas, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Friendly

Friendly staff.

Avtar Singh
14th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Avtar, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

My experience

Very polite.

Alan Marsh
14th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Alan, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Staff help.

Anonymous
14th November 2023

Lovely doctor

My husband and I saw Dr Christie, we stay with her as we like continuity she gets to know us and us likewise as we both have ongoing problems. Lovely doctor, listens to you and helps you with whatever. Just a shame she only sits on Mondays, some Fridays but we are very happy and have faith in her.

Anonymous
13th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience with Dr Christy at Oddfellows Hall. We will pass on your positive comments to your GP, your feedback is hugely valued by the team. Thanks again, Luljeta Maliqi Practice Manager

Very attentive

This is the first time in a very long time a health care professional listened to both me and my sons and our concerns, she was very very attentive, I felt heard and she took her time there was no rush. If I could have only that doctor all the time I would be more than happy.

Cavani Ryon
13th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Cavani, Thank you for your feedback and taking the time to tell us about your experience with our GP. We will pass on your positive comments to your GP, your feedback is hugely valued by the team. Thanks again, Luljeta Maliqi Practice Manager.

Oddfellows Hall & St Clements Health Centre

Doctor was lovely but a very long wait after my appointment time considering it was an early morning slot.

Anonymous
13th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Patient, we truly appreciate your kind words about our Doctor and are grateful for the time you took to share your experience. We also want to extend our sincere apologies for any inconvenience caused by the longer than expected wait during your early appointment. We understand the importance of your time and are actively working to address this issue to ensure a smoother experience for our patients. Your feedback is invaluable to us, and thank you again for positive feedback. Many thanks, Luljeta Maliqi Practice Manager

Efficient and helpful

Staff at the health centre at 16.15 today were very efficient and helpful. Returned my wife's call and resolved the issue. Many thanks.

Anonymous
13th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will pass on your positive comments to our team, your feedback is hugely valued by the team. Thanks again, Luljeta Maliqi Practice Manager

Highly recommended

I recently switched (moved) to Oddfellows Hall Health Centre from another local (to me) GP surgery, and I'm pleased to share my experience. Over the past few weeks, I required three face to face appointments, (which were promptly booked for me on each day) to address a persistent health issue, and I can honestly say that Oddfellows has positively impressed me way beyond any expectation. Firstly, the staff at reception were very polite, welcoming and efficient, making the appointment booking process very simple. The waiting room in front of the reception was large, pleasant, comfortable, clean and very well maintained. During my three appointments, I found the doctors (I met two of the GPs) to be attentive and thorough during their examinations. They took the time to listen to my concerns, while all the time asking relevant questions and providing clear explanations of the available options for treatment and/or follow-up. What impressed me most was the doctor’s commitment to my well-being, my health and how they worked closely with me (the patient) to find the best possible solutions. This was also true for both my follow-up appointments which they were only too happy to organise for me. Overall, my move/switch to Oddfellows surgery has been more than a highly positive experience. It is evident that patient care is a top priority at Oddfellows, and I'm confident that I made the right choice in moving/switching. I would highly recommend Oddfellows surgery.

Anonymous
13th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Patient, Thank you so much for your incredibly positive feedback! We are thrilled to hear that your recent experiences at our surgery have been positive and that you've found our services to be efficient and accommodating. We greatly appreciate your kind words about our reception staff and the cleanliness of our waiting room. It's heartening to know that your transition to our practice was the right choice, and we're honoured to make your healthcare a top priority. Your compliments regarding the face-to-face appointments and the thorough explanations from our GPs are truly encouraging. We're dedicated to providing excellent care, and your feedback reinforces our commitment. Thank you for choosing our practice, and we look forward to continuing to meet and exceed your expectations. Many Thanks, Luljeta Maliqi Practice Manager

Explained everything

Phone call was nice and early. The clinician was very helpful and professional. He explained everything fully. The prescription was ready at the pharmacy when I went to pick it up. Very efficient. Thank you.

Paul Delaney
13th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Paul, Thank you so much for taking the time to leave us a positive 5-star review. We're delighted to hear about your positive experience, from the nice and early call to the thorough explanation by the clinician. Efficiency is a top priority for us, and we're pleased to know that your prescription was ready promptly at the pharmacy. Your feedback encourages us to continue delivering high-quality and patient-centred care. Many Thanks Luljeta Maliqi Practice Manager

Very kind

I went to see the nurse and she was lovely. She was very kind as she took my blood.

Julie Ridley
12th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Julie, Thank you for your kind feedback! We're grateful to hear that you had a positive experience with our HCA who took your bloods. Your words about her being lovely and kind mean a lot, I will pass your feedback to our HCA. Many Thanks Luljeta Maliqi, Practice Manager

Kind

Everyone's kindness.

Anonymous
12th November 2023

Fast response

Fast response and the doctor listened to me.

Wendy Hammond
11th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Wendy, Thank you for your positive feedback! We're pleased to hear that you experienced a fast response and that the doctor took the time to listen. Your satisfaction is our priority, and we appreciate your kind words. Many Thanks, Luljeta Maliqi, Practice manager

Helpful, friendly

Helpful, friendly, professional.

Amanda Moffitt-Jackson
11th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Amanda, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Many Thanks, Luljeta Maliqi, Practice Manager

Clear and precise

Clear and precise consultation.

David Lock
11th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear David, Thank you for your positive feedback! We appreciate your kind words about the clear and precise consultation. Providing effective communication is a priority for us, and we're glad to know it made a positive impact on your experience. Many Thanks, Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

Seen very quickly.

Anonymous
11th November 2023

Very good surgery

Very good surgery, definitely got much better.

David Marchant
11th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear David, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Helpful

Doctor was helpful.

Sarah Jones
11th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Sarah, Thank you for your feedback and taking the time to tell us about your experience with our GP. We will pass on your positive comments to your GP, your feedback is hugely valued by the team. Thanks again, Luljeta Maliqi Practice Manager.

Very good

Rachel is always very good.

Anne Duff
11th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Anne, Thank you for your feedback and taking the time to tell us about your experience with our HCA Rachel at Oddfellows Hall. We will pass on your positive comments to Rachel, your feedback is hugely valued by the team. Thanks again, Luljeta Maliqi Practice Manager

My experience

Good service.

Mohamadullah Saafi
11th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Very polite staff

The staff were very polite and professional.

Anonymous
10th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Patient, thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Oddfellows Hall & St Clements Health Centre

My doctor was very helpful.

Alexia Lintott
10th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Alexia, thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager

Friendly and pleasant

Alls staff members are friendly and pleasant but the nurse was as helpful and attentive as always.

Anonymous
10th November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience, I'll make sure to pass your comment to our nurse. Hugely valued by the team. Luljeta Maliqi, Practice manager

Very good

The service I received was very good.

Linda Farnsworth
7th November 2023

Oddfellows Hall & St Clements Health Centre replied on 8th November 2023:
Dear Linda, Thank you for your feedback and taking the time to tell us about your experience. Best regards Sharon Hogarth, Managing Partner

Oddfellows Hall & St Clements Health Centre

Never any problems.

John Drever
7th November 2023

Oddfellows Hall & St Clements Health Centre replied on 8th November 2023:
Dear John, Thank you for your feedback and taking the time to tell us about your experience. Best regards Sharon Hogarth, Managing Partner

My experience

Amabilitatea persoanei de la recep?ie,c? de obicei erau foarte diferite.....

Gabriela Stefanoaia
7th November 2023

Oddfellows Hall & St Clements Health Centre replied on 6th November 2023:
Vă mulțumesc Sharon Hogarth, Managing Partner

Booking

I am fine with doctor seeing me. He was friendly and helpful. He was professional. I do not like the booking process, I have to fill form online for appointment and had speak to someone rather then doctor.

Anonymous
6th November 2023

Oddfellows Hall & St Clements Health Centre replied on 6th November 2023:
Dear patient, Thank you for taking the time to provide your feedback on use of the Econsultation process. We have a highly skilled MDT both clinical and admin supporting this service and having the conversation with you in person helps them assess clinical need and prioritise urgency. I am pleased that your contact led to you seeing the GP and that the consultation went well. Thank you once again for your feedback, please do not hesitate to contact me at the Practice if you would like to discuss any aspects of the booking service further. Sharon Hogarth, Managing Partner

Oddfellows Hall & St Clements Health Centre

Getting to see a doctors the day you phone in.

Helen Lawrence
6th November 2023

Oddfellows Hall & St Clements Health Centre replied on 7th November 2023:
Thank you for your feedback and taking the time to tell us about your experience. Best regards Sharon Hogarth, Managing Partner

A positive experience

The nurse (I think her name was Kelly) was very friendly and helpful. It was a positive experience.

Lydia Robinson
6th November 2023

Oddfellows Hall & St Clements Health Centre replied on 7th November 2023:
Dear Lydia, Thank you for taking the time to tell us about your positive experience with Nurse Kelly, we will be sure to pass on your comments which I know will be well received. Best wishes, Sharon Hogarth, Managing Partner

Blood test

This is part of an investigation into understanding what is happening to the joints in my hands (and potentially the rest of my body). I can't comment on the overall outcome of the treatment as it has not finished.

Richard Herbert
6th November 2023

Oddfellows Hall & St Clements Health Centre replied on 7th November 2023:
Dear Richard, Thank you for your feedback and taking the time to tell us about your experience. Most appreciated. We wish you well in your treatment, the team are her for you when you need us. Best regards Sharon Hogarth, Managing Partner

Diabetic nurse

The diabetic nurse was very helpful and informative about my condition and explained the need to cut down on my carbohydrate intake.

Brendan Mullen
6th November 2023

Oddfellows Hall & St Clements Health Centre replied on 8th November 2023:
Dear Brenda, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Best regards Sharon Hogarth, Managing Partner

Very satisfied

I had an early call from the doctor which went very smoothly, drugs were prescribed and a question of mine was answered and dealt with, first by the doctor and then by phone follow-up by reception staff. Very satisfied, but then I usually am. Staff are very efficient and very helpful and friendly.

Anonymous
5th November 2023

Oddfellows Hall & St Clements Health Centre replied on 8th November 2023:
Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Sharon Hogarth Managing Partner

Physio

Very efficient.

Ronald Catto
5th November 2023

Oddfellows Hall & St Clements Health Centre replied on 7th November 2023:
Dear Ronald, Thank you for your feedback and taking the time to tell us about your experience. Best regards Sharon Hogarth, Managing Partner

Flu Jab

Very quick and efficient, only a few minutes wait.

Stephen Downing
5th November 2023

Oddfellows Hall & St Clements Health Centre replied on 7th November 2023:
Dear Stephen, Thank you for your feedback and taking the time to tell us about your experience. Best regards Sharon Hogarth, Managing Partner

Doctor visit

The Doctor I saw was very good . My overall experience was very good.

Anonymous
4th November 2023

Oddfellows Hall & St Clements Health Centre replied on 7th November 2023:
Thank you for your feedback and taking the time to tell us about your experience. Most appreciated. Best regards Sharon Hogarth, Managing Partner

Friendly staff

Friendly staff and quick sevice.

Adelaide Kendrick
4th November 2023

Oddfellows Hall & St Clements Health Centre replied on 7th November 2023:
Dear Adelaide, Thank you for your feedback and taking the time to tell us about your experience. Most appreciated. Best regards Sharon Hogarth, Managing Partner

Oddfellows Hall & St Clements Health Centre

The best experience I had ever in this clinic.

Marinela-Viorica Pirvu
4th November 2023

Oddfellows Hall & St Clements Health Centre replied on 7th November 2023:
Dear Brian, Thank you for your feedback and taking the time to tell us about your experience. Most appreciated. Best regards Sharon Hogarth, Managing Partner

Very good

Nurse was very good.

Brian Tyler
4th November 2023

Oddfellows Hall & St Clements Health Centre replied on 8th November 2023:
Dear Brian, Thank you for your feedback and taking the time to tell us about your experience with the Nurse at the Practice. Hugely valued by the team. Sharon Hogarth Managing Partner

Face to Face consultation

Dr Sosana took time to examine and explain her diagnosis to me. She provided me with printed material to peruse and understand more fully her diagnosis and treatment.

Anonymous
2nd November 2023

Oddfellows Hall & St Clements Health Centre replied on 8th November 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience with Dr Sosanya at St Clements. We will pass on your positive comments to your GP, your feedback is hugely valued by the team. Thanks again, Sharon Hogarth Managing Partner

Really kind

I rang at 8 am for an appointment for my son and he was seen by 10:10 am. The doctor was really kind and good with my 5-year-old.

Anonymous
2nd November 2023

Oddfellows Hall & St Clements Health Centre replied on 8th November 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience relating to care and treatment for your young son. Hugely valued by the GPs and team. Thank you once again, Sharon Hogarth Managing Partner

Great

The surgery is good and the staff are professionals. Great service.

Anonymous
2nd November 2023

Oddfellows Hall & St Clements Health Centre replied on 8th November 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Sharon Hogarth Managing Partner

Excellent service

Excellent experience.

Anonymous
2nd November 2023

Oddfellows Hall & St Clements Health Centre replied on 8th November 2023:
Dear Patient; Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Sharon Hogarth Managing Partner

Very Pleased

Able to get appointment quickly, helpful and friendly doctor, explained everything clearly.

Anonymous
2nd November 2023

Satisfied with service.

I appreciate how easy it is to get around the website for anything needed and a call from the surgery to acknowledge my online request. This surgery has put to good use technology to help ease their workload. The receptionists for both surgeries have been kind and accommodating. I have come from a surgery where the receptionists are rude and left me in tears (as a pregnant woman) so it really makes a difference that they are very decent and treat you with respect. The doctors whom we’ve seen so far are warm and kind.

Lara Turano
2nd November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
I would like to express deepest thanks for the wonderful review you left regarding your experience with our surgery. Your kind words about our website's user-friendliness and the positive interactions with our reception teams at both sites truly mean a lot to us. We're delighted to hear that you felt treated with respect and found our doctors warm and kind. Your feedback encourages us to continue striving for excellence in patient care. Thank you for taking the time to share your positive experience. We appreciate your trust in our services and look forward to serving you with the same high standard of care in the future. Many Thanks Luljeta Maliqi, Practice manager

A positive experience

I had a physiotherapy appt with the desired outcome of easing pain mainly in my right shoulder and also strengthening my back. I felt that I was listened to and was included in my proposed treatment plan. An examination of my right hand, arm, elbow and shoulder took place and I felt comfortable during this. I was told that there would be a follow-up appt and that some exercises would be emailed to me. I felt respected and able to speak freely. Oddfellows is not my regular surgery, I attend St Clements, the sister surgery, it is clear where all the group's resources are based, however, its good to be able to attend both surgeries.

Charlotte Shinners
1st November 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Dear Charlotte , Thank you for your feedback and taking the time to tell us about your experience with our physiotherapist at Oddfellows Hall. We will pass on your positive comments to your Physiotherapist, your feedback is hugely valued by the team. Thanks again, Luljeta Maliqi Practice manager

Oddfellows Hall & St Clements Health Centre

They were very very helpful and looked after me, thank you.

Robert Wren
1st November 2023

Oddfellows Hall & St Clements Health Centre replied on 8th November 2023:
Dear Robert, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Sharon Hogarth Managing Partner

Appointment with doctor

I called the office and am very happy that I was given a very prompt appointment to see a doctor. Thank you!

Anonymous
1st November 2023

Phone consultation

Had an online consultation for help and advice from Medical team. The person I spoke with took time to listen to my concerns and offered good advice making sure I was comfortable with her recommendations at all times. Everything was fully explained to me so I understood the plan of action.

Mildred Morris
1st November 2023

Oddfellows Hall & St Clements Health Centre replied on 8th November 2023:
Dear Mildred, Thank you for your wonderful and valued feedback. It is a pleasure to share this on with the team and am very grateful for your positive comments regarding your care and treatment with the practice. We wish you well with your personalised health plan and look forward to serving your ongoing health and care needs. Thank you once again, for taking the time to feedback, Sharon Hogarth Managing Partner

Compassionate, understanding

The fast track of my appointment was amazing and the lady doctor was brilliant in her patience with me and her professionalism yet compassionate, understanding.

Christine Cole
1st November 2023

Oddfellows Hall & St Clements Health Centre replied on 8th November 2023:
Dear Christine, Thank you for your feedback and telling us about your appointment and your very positive experience with one of our female GPs at the Practice. I am delighted to be able to share your motivational comments back to the GP team and wider MDT and thank you once again for taking the time to tell us about your experience. Best wishes, Sharon Hogarth Managing Partner

My experience

The receptionist

Anonymous
31st October 2023

Oddfellows Hall & St Clements Health Centre

Great telephone manner with staff.

Seamus McNamee
31st October 2023

Oddfellows Hall & St Clements Health Centre replied on 20th November 2023:
Thank you for your feedback and taking the time to tell us about your experience. The team do work incredibly hard and I will pass on to them your positive comments. Most appreciated. Best regards Luljeta Maliqi, Practice manager

My experience

What can I say good service I think your doctor and work very hard this includes the staff

Malcolm Offord
31st October 2023

Oddfellows Hall & St Clements Health Centre replied on 7th November 2023:
Dear Malcolm, Thank you for your feedback and taking the time to tell us about your experience. The tea do work incredibly hard and I will pass on to them your positive comments. Most appreciated. Best regards Sharon Hogarth, Managing Partner

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Oddfellows Hall & St Clements Health Centre

Dell Road, Grays, Essex, RM17 5JY

Average review score from 361 reviews

ABOUT ODDFELLOWS HALL & ST CLEMENTS HEALTH CENTRE

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