ABOUT UNICITY MEDICAL CENTRE
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| NHS Patients currently accepted | |
|---|---|
| Fee paying adults | |
| Charge-exempt adults | |
| Children aged 0-18 years | |
| Urgent dental care patients | |
| Only by referral from a dental practitioner | |
Brilliant
The doctor i spoke to addressed every concern i had. She took the time to listen to me and take observations (ie blood O2) then reassured me. She also gave advice on when to come back in my symptoms didn’t get any better and explained what to expect from antenatal care as i recently discovered I’m pregnant and have huge anxiety about this. I am extremely grateful to her and feel this was the best GP appointment ive ever had.
Anonymous
3rd May 2024
3rd May 2024
Services
The staff are excellent at what they do, the constant reminders for check-ups are good. And I enjoyed the manner at which they attended to me. Thank you so much.
Ikenna
3rd May 2024
3rd May 2024
Happy with them
Clean and tidy.
Caroline
27th April 2024
27th April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Caroline, Thank you very much for your feedback. It is great to hear that you found our premises to be clean and tidy. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Caroline, Thank you very much for your feedback. It is great to hear that you found our premises to be clean and tidy. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Uni-City Portsmouth
Very good text messages to remind you of Date time for appointments
Able to see a Real Doctor, not someone who will tell you how good you look on the Phone
Alexander
26th April 2024
26th April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Alexander, Thank you very much for your feedback. It is great to hear that you found our text messaging reminder service to be very good. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Alexander, Thank you very much for your feedback. It is great to hear that you found our text messaging reminder service to be very good. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Hospital Feedback
Once I arrived at the hospital it was a very straightforward process and Dr Wong was really helpful and went through all the steps smoothly. She also provided me information about stuff I didn’t even know I had and had prepared me for older life to a greater degree.
Anonymous
26th April 2024
26th April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found Dr Wong to be really helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found Dr Wong to be really helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
GP Visit
Good visit, GP listened to my concerns and suggested next actions based on my needs.
Anonymous
26th April 2024
26th April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you felt listened to by the GP. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you felt listened to by the GP. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Very helpful staff, friendly and kind .
Christine
26th April 2024
26th April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Christine, Thank you very much for your feedback. It is great to hear that you found our staff to be very helpful, friendly and kind. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Christine, Thank you very much for your feedback. It is great to hear that you found our staff to be very helpful, friendly and kind. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Helpful
Quick and very good.
Puhsadee
26th April 2024
26th April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Puhsadee, Thank you very much for your feedback. It is great to hear that you found our service to be quick and very good. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Puhsadee, Thank you very much for your feedback. It is great to hear that you found our service to be quick and very good. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Good experience
I had a great time during my vaccination with my nurse and looking forward to meeting her again also it was timely.
Olufunsho
24th April 2024
24th April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Olufunsho, Thank you very much for your feedback. It is great to hear that you had a great time during your vaccination appointment. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Olufunsho, Thank you very much for your feedback. It is great to hear that you had a great time during your vaccination appointment. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Blood test, chat about my mental health
The nurse was very understanding and very helpful, she listened to a few of my problems and very supportive and concerned she gave me a note to give to the receptionist and I have an appointment early next month with a doctor to discuss my concerns.
Anonymous
24th April 2024
24th April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found the nurse to be very understanding and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found the nurse to be very understanding and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Exceptional practice
As always they give first class help. All receptionists are helpful & always cheerful & understanding. They go above & beyond & we are so grateful we found this practice. Drs & nurses are in my opinion the best ever. I cannot praise them enough.
Susan
24th April 2024
24th April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Susan, Thank you very much for your feedback. It is great to hear that you find our reception staff to be cheerful and understanding. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Susan, Thank you very much for your feedback. It is great to hear that you find our reception staff to be cheerful and understanding. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Excellent
Had to get an appointment on the day due to severe discomfort, Dr Klemenz very thoro and understanding. Excellent.
James
23rd April 2024
23rd April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found Dr Klemenz to be very thorough and understanding. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found Dr Klemenz to be very thorough and understanding. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Excellent service
Easy to check in on arrival. The touch screen made it clear which floor I needed to go to. The practice was very clean and well laid out. I was seated in the waiting room for only 3 or 4 minutes before being seen. The nurse (Ms Davies) was friendly, professional and informative. My appointment went very smoothly.
Anonymous
23rd April 2024
23rd April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found Helen to be friendly, professional and informative. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found Helen to be friendly, professional and informative. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Excellent service
University Medical is the best surgery in Portsmouth, so helpful, staff very friendly and e-consult works brilliantly. Always get quick telephone appointments and face to face when needed.
Anonymous
23rd April 2024
23rd April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you find our staff to be helpful and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you find our staff to be helpful and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Blood Test
Steph was very professional as usual when doing my blood test as she knows that it’s not easy to get blood from me but with perseverance, the blood was taken with no problems at all.
Gillian
23rd April 2024
23rd April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Gillian, Thank you very much for your feedback. It is great to hear that you found Steph very professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Gillian, Thank you very much for your feedback. It is great to hear that you found Steph very professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
HRT clinic appointment
Mary, who conducted the appointment was professional, personable and efficient - thorough in her review of previous appointments with a range of professionals to inform the appointment.
Anonymous
23rd April 2024
23rd April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found Mary to be professional, personable and efficient. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found Mary to be professional, personable and efficient. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Blood test visit
Excellent treatment. Advice and guidance brilliant. When I asked a question - full answer and information given.
All staff are courteous and helpful.
Anonymous
23rd April 2024
23rd April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you received excellent treatment with brilliant advice and guidance. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you received excellent treatment with brilliant advice and guidance. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Friendly
The doctor gave me ample of time to explain myself and the nurse also was friendly and paid so much attention to me when I went for my blood test sample.
Anonymous
22nd April 2024
22nd April 2024
Unicity Medical Centre replied on 29th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that the GP gave you plenty of time to explain yourself and the nurse was friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that the GP gave you plenty of time to explain yourself and the nurse was friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Pushed around
I called on Monday asking if it was possible to have an emergency appointment regarding mental health- I was told I would be called that day. Instead I got a text saying I had an appointment on the Wednesday. At that appointment, the GP helped as much as she could be that I needed to speak to the mental health nurse and the next appointment was two weeks away. Overall I feel pushed in circles and without much support, no fault to the doctor I saw as I felt she did want to get me some help and I appreciate this.
Anonymous
22nd April 2024
22nd April 2024
Unicity Medical Centre replied on 22nd April 2024:
Dear Patient, Thank you for your feedback. We are sorry to hear that you feel like you have been pushed around. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Dear Patient, Thank you for your feedback. We are sorry to hear that you feel like you have been pushed around. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Quick, professional, and understanding
I got an appointment the day of after making an e-consult. I was seen quickly and had my issue(s) addressed. I had mentioned my anxiety around making appointments and was given kind reassurance. All of the staff here are very friendly and helpful.
Anonymous
20th April 2024
20th April 2024
Unicity Medical Centre replied on 22nd April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our staff to be friendly and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our staff to be friendly and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Easy to book
Booked online and manged to get an appointment for a few days time. It's a quick process and the nurse explained what was going to happen and made me feel comfortable.
Anonymous
20th April 2024
20th April 2024
Unicity Medical Centre replied on 22nd April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that our nurse made you feel comfortable and you found the process to get an appointment to be quick. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that our nurse made you feel comfortable and you found the process to get an appointment to be quick. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Routine appointment
Very efficient service, although wait time for appointment was quite long.
Anonymous
20th April 2024
20th April 2024
Unicity Medical Centre replied on 22nd April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to be efficient. We apologise for the long waiting times for an appointment. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to be efficient. We apologise for the long waiting times for an appointment. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
BP Check/ review
The assistance received was helpful at the reception.
Anonymous
20th April 2024
20th April 2024
Unicity Medical Centre replied on 22nd April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that the assistance you received at reception was helpful. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that the assistance you received at reception was helpful. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Amazing staff and experience
I felt so comfortable and the staff were all so friendly and understood about my learning disability and have accommodated me fantastically.
Emily
20th April 2024
20th April 2024
Unicity Medical Centre replied on 22nd April 2024:
Dear Emily, Thank you very much for your feedback. It is great to hear that you we have accommodated your needs and you are comfortable with our staff . Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Emily, Thank you very much for your feedback. It is great to hear that you we have accommodated your needs and you are comfortable with our staff . Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Excellent Service As Ever
Dr Wong was as ever excellent and very professional. It comes across as genuinely she cares.
Joanne
19th April 2024
19th April 2024
Unicity Medical Centre replied on 22nd April 2024:
Dear Joanne, Thank you very much for your feedback. It is great to hear that you found Dr Wong to be excellent, very professional and caring. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Joanne, Thank you very much for your feedback. It is great to hear that you found Dr Wong to be excellent, very professional and caring. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Phone call
I contacted surgery for an appointment, I got a response with a minimum of waiting time for an answer.
Anonymous
19th April 2024
19th April 2024
Unicity Medical Centre replied on 22nd April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that we helped you within a minimum time of waiting for an answer. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that we helped you within a minimum time of waiting for an answer. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Doctor Appointment
The receptionist was efficient & the doctor was knowledgeable.
Michele
19th April 2024
19th April 2024
Unicity Medical Centre replied on 22nd April 2024:
Dear Michele, Thank you very much for your feedback. It is great to hear that you found our receptionists to be efficient and our doctor to be knowledgeable. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Michele, Thank you very much for your feedback. It is great to hear that you found our receptionists to be efficient and our doctor to be knowledgeable. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
New patient medical review
I have recently moved to Unicity following disappointment with my previous practice. The service I have received at Unicity is absolutely fantastic. The staff from the lovely reception team (on phone and in person) to the nursing team I have seen have been so caring, welcoming, supportive and helpful. The nurses have been patient and taken time to take me through everything by. It felt as if nothing was too much trouble. The difference from my previous practice is extraordinary! I have a chronic condition which means I need to be able to rely on my GP service. I am thrilled with the move to Unicity. I’d recommend Unicity to everyone. Thank you.
Anonymous
19th April 2024
19th April 2024
Unicity Medical Centre replied on 22nd April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to absolutely fantastic. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to absolutely fantastic. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Brilliant Practice
I called for an appointment at midday and was asked to come in at 4pm for an appointment, left within 15 mins with a prescription. Cannot be faulted. Big thank you to all the staff there you do a wonderful job.
Patrick
17th April 2024
17th April 2024
Unicity Medical Centre replied on 22nd April 2024:
Dear Patrick, Thank you very much for your feedback. It is great to hear that you think we are doing a wonderful job. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patrick, Thank you very much for your feedback. It is great to hear that you think we are doing a wonderful job. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Hi GP, it’s been a year, I am taking hypothyroidism tablets. But no one tells me I can get medical exemption.
Anonymous
15th April 2024
15th April 2024
Unicity Medical Centre replied on 15th April 2024:
Dear Patient, Thank you for your feedback. We are sorry to hear about your poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Dear Patient, Thank you for your feedback. We are sorry to hear about your poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Appointment Booking
Getting appointments booked in a timely manner needs to be reviewed. You cannot get a date very close to review your test results with a doctor.
Anonymous
15th April 2024
15th April 2024
Unicity Medical Centre replied on 15th April 2024:
Dear Patient, Thank you for your feedback. We are sorry to hear that you could not get a review date for your test results within a timely manner. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Dear Patient, Thank you for your feedback. We are sorry to hear that you could not get a review date for your test results within a timely manner. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Review high blood pressure
They can't get through to me. I tried to call back but the line was closed for 2hrs between 12-2pm. So I don't have a chance to discuss my blood pressure record. So I message them instead. The suggestion from the pharmacist was good but not sure that my result is warranted the increased of the dosage. I think it's impressive that they care about the patient. Would love to discuss about my blood pressure furthermore later. Thank you.
Monrudee
15th April 2024
15th April 2024
Unicity Medical Centre replied on 15th April 2024:
Dear Patient, Thank you for your feedback. We are sorry to hear about your experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Dear Patient, Thank you for your feedback. We are sorry to hear about your experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Visit to Unicity Medical Centre
It's quite therapeutic.
Anonymous
13th April 2024
13th April 2024
Unicity Medical Centre replied on 15th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found your experience to be very therapeutic. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found your experience to be very therapeutic. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Everything is ok
The doctor is so kind, sweet and careful.
Anonymous
13th April 2024
13th April 2024
Unicity Medical Centre replied on 15th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our doctor to be kind, sweet and careful. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our doctor to be kind, sweet and careful. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Excellent service
The appointment was given within an hour and a half of ringing the surgery which was very reassuring, the nurse practitioner was superb, very thorough and kind and provided me with a prescription, overall an excellent experience.
Anonymous
13th April 2024
13th April 2024
Unicity Medical Centre replied on 15th April 2024:
Dear Patient Thank you very much for your feedback. It is great to hear that you had an excellent experience from our team. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient Thank you very much for your feedback. It is great to hear that you had an excellent experience from our team. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Vaccine
The check in screen at the entrance worked well, I could check in and go sit down where my appointment was right away. The doctor was very nice and helpful, the jab did not hurt at all. And helped me schedule my next appointment.
Anonymous
13th April 2024
13th April 2024
Unicity Medical Centre replied on 15th April 2024:
Dear Patient, Thank you very much for your feedback. . Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. . Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Really impressed by efficiency and care
My pharmacist couldn’t treat a badly infected finger so told me to call my GP and get antibiotics. I called the practice, moved swiftly up the queue and a very helpful receptionist spoke to a doctor. They offered an appointment that afternoon, where a nurse practitioner examined my hand, and emailed a prescription to my pharmacy (Laly’s) which I picked up shortly afterwards .
Really impressed by the efficiency and care.
Angela
12th April 2024
12th April 2024
Unicity Medical Centre replied on 15th April 2024:
Dear Angela, Thank you very much for your feedback. It is great to hear that you are impressed by our efficiency and care. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Angela, Thank you very much for your feedback. It is great to hear that you are impressed by our efficiency and care. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Thanks for your help for everything.
Bawar
12th April 2024
12th April 2024
Unicity Medical Centre replied on 15th April 2024:
Dear Bawar, Thank you very much for your feedback. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Bawar, Thank you very much for your feedback. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Transfer from private meds to NHS
I feel you guys have gone above and behind since I joined you late last year. By far the best surgery I have ever been to. I can’t thank you enough for the help you are providing.
Martin
12th April 2024
12th April 2024
Unicity Medical Centre replied on 15th April 2024:
Dear Martin, Thank you very much for your feedback. It is great to hear that we are the best surgery that you have been to. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Martin, Thank you very much for your feedback. It is great to hear that we are the best surgery that you have been to. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Stopping prescription drug.
I wanted to stop taking a drug prescribed for nerve pain. I had read side effects which made me nervous of originally taking the drug. I know GP time is precious & had a previously helpful call with Pharmacy at the surgery.
The prescriber called me back as promised. I found this call really helpful . I was given a choice of suggestions & hopefully stopping with manageable symptoms.
The pharmacist also provided her Email so I could contact if I needed.
I realise this is a really useful system, as their specialist knowledge is useful.
Cecilia
12th April 2024
12th April 2024
Unicity Medical Centre replied on 15th April 2024:
Dear Cecilia, Thank you very much for your feedback. It is great to hear that you found our pharmacist to be knowledgeable and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Cecilia, Thank you very much for your feedback. It is great to hear that you found our pharmacist to be knowledgeable and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Testimonial
I love being able to speak to friendly staff, being able to walk in and speak to someone. Excellent caring service from all staff, doctors, nurses and receptionists.
Anonymous
12th April 2024
12th April 2024
Unicity Medical Centre replied on 15th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our team to be caring. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our team to be caring. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Excellent as always!
Unicity Médical Centre is an amazingly excellent surgery! Not only are they easy to contact and efficient but the receptionists are always charming and upbeat. The premises are spotless and good-looking. The doctors are thorough and charming and can’t recommend them enough!
Anonymous
12th April 2024
12th April 2024
Unicity Medical Centre replied on 15th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you find our surgery to be amazingly excellent. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you find our surgery to be amazingly excellent. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Mental health support
I put in an econsult as my MH was declining and was given an appointment over a month away. I put another in a few days later as I was really struggling and stated I needed some help now rather than a month. I had a rather arsey call from an admin woman who told me the earliest appointment they had was over a month away but fortunately they had a cancellation for tomorrow (convenient).
I used to work in a doctors surgery as a receptionist and we used to always prioritise MH pts and made sure they had some form of help soon not a month away. I was told if I was in CRISIS to call 111. I wasn’t in crisis, but after taking medication, going to counselling and still struggling I needed some advice on what to do next.
Anonymous
11th April 2024
11th April 2024
Unicity Medical Centre replied on 11th April 2024:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
5-star practice
I attended earlier today for a routine nurse-led procedure.
The reception staff were friendly, polite and happy to help.
The nurse was friendly, professional and incredibly thorough taking time to explain the procedure clearly and also about how I would be notified about results and timeframes involved.
A 5-star practice visit - thank you.
Anonymous
11th April 2024
11th April 2024
Unicity Medical Centre replied on 11th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you find our practice to be 5 stars. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you find our practice to be 5 stars. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Efficient and Friendly once you get there
It's a clean, friendly and well-organised GP with a lot of options in how to get things done and get advice. They keep you well informed about those options and advice. It doesn't feel hectic when you get inside and the service itself is comforting and efficient. But clearly it is busy and unfortunately that becomes clear in the waiting times for appointments, which have averaged about a month for me so far. It's a hard thing to solve.
Anonymous
11th April 2024
11th April 2024
Unicity Medical Centre replied on 11th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you think we are a clean, friendly and well-organised GP. We apologise for the waiting times for routine appointments. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you think we are a clean, friendly and well-organised GP. We apologise for the waiting times for routine appointments. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Excellent
I saw the menopause specialist. She was thorough, listened to what I had to say and I didn't feel hurried. An excellent addition to your services.
Anonymous
11th April 2024
11th April 2024
Unicity Medical Centre replied on 11th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our Clinical Nurse Specialist to be an excellent addition to our service- we think so to. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our Clinical Nurse Specialist to be an excellent addition to our service- we think so to. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Best GP surgery in Portsmouth
Whenever I call or busy the surgery all the staff and doctors are always friendly and will try to help me. I have never been refused an appointment either by phone or face to face. Ann who I saw once was so concerned about my breathing she called an ambulance as my oxygen levels were really low and I will never forget how concerned she was, thank you for a great service.
Tina
10th April 2024
10th April 2024
Unicity Medical Centre replied on 11th April 2024:
Dear Tina, Thank you very much for your feedback. It is great to hear that you find our staff to be friendly and that they help you. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Tina, Thank you very much for your feedback. It is great to hear that you find our staff to be friendly and that they help you. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Seeking the cause of long standing pain
I’d been living with these pain areas: one for more than 15years, and the other, at least a couple of years now. Got registered with Uni-City last year and started investigating the sources of the pains. Finally, by God’s merciful grace, we are getting somewhere. Praise God indeed! Adam has been so patiently helpful and professional. I’m not sure, but I think it’s Dr. Jiunn, Adam has discussed with?
However, it did take far too long to get the appointment to have the 2nd round of tests done, after the pains persisted following the initial investigations. Wasn’t nice at all.
All the same, I’m grateful to God Almighty.
Anonymous
10th April 2024
10th April 2024
Unicity Medical Centre replied on 11th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that Adam has been patiently helpful and professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that Adam has been patiently helpful and professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Excellent patient care
Excellent patient care and very thorough.
Receptionists polite and caring.
The whole experience is great from the time you walk inyo the surgery.
Suzanne
10th April 2024
10th April 2024
Unicity Medical Centre replied on 11th April 2024:
Dear Suzanne, Thank you very much for your feedback. It is great to hear that your whole experience was great. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Suzanne, Thank you very much for your feedback. It is great to hear that your whole experience was great. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Visit to the doctor.
The doctor's visit was good for me. The specialist was attentive and asked constructive questions. Thank you very much for your work!
Anonymous
10th April 2024
10th April 2024
Unicity Medical Centre replied on 11th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our clinician to be attentive. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our clinician to be attentive. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
She’s very patient during my appointment and explained me every process thoroughly. As I was needing a sincere consultation, she stood out as best Dr I’ve come across in the Unicity.
Suzan
10th April 2024
10th April 2024
Unicity Medical Centre replied on 11th April 2024:
Dear Suzan, Thank you very much for your feedback. It is great to hear that one of our clinicians was patient and sincere. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Suzan, Thank you very much for your feedback. It is great to hear that one of our clinicians was patient and sincere. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Kind and caring
I would like to say what a fabulous team you all are. Admin always happy to help especially when I sit in the wrong area. Every time I call they are always efficient in finding me an appointment. The GPS Sophie Ballard Whyte and Dr Wong are good listeners, kind and caring, nothing ever too much trouble. Karen Mitchell the nurse was kind and caring when taking my staples out, which she did brilliantly. I just wanted to say. Thank you.
Marie
10th April 2024
10th April 2024
Unicity Medical Centre replied on 11th April 2024:
Dear Marie, Thank you very much for your feedback. It is great to hear that you find us to be a fabulous team. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Marie, Thank you very much for your feedback. It is great to hear that you find us to be a fabulous team. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Visit to the GP
The visit went smoothly and the staff was very professional.
Anonymous
8th April 2024
8th April 2024
Unicity Medical Centre replied on 10th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that your visit went smoothly and the staff were professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that your visit went smoothly and the staff were professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Attention to detail
Dr Wong’s attention to detail and personal touch made a difficult conversation a lot easier to digest. The staff and building are first class and always give efficient and fast appointments and services.
Anonymous
8th April 2024
8th April 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you find our staff and building to be first class. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you find our staff and building to be first class. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Excellent
As a new patient to the surgery it is hard to give an accurate response overall. That said, the services that I have received so far is excellent, the prompt replies to queries etc. So, so far excellent.
Dean
8th April 2024
8th April 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Patient, Thank you very much for your feedback. Is it great to hear that you have found our service to be excellent so far. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Is it great to hear that you have found our service to be excellent so far. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Thorough and friendly
Dr Klementz is one of the best doctor’s we have come across. So thorough and friendly, he always does his best for the patient.
Thank you for everything you do!
Charlotte
8th April 2024
8th April 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Charlotte, Thank you very much for your feedback. It is great to hear that you found Dr Klemenz to be thorough and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre.
Dear Charlotte, Thank you very much for your feedback. It is great to hear that you found Dr Klemenz to be thorough and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre.
Medication review
The pharmacist was very informative and corrected my medication.
Sandra
6th April 2024
6th April 2024
Unicity Medical Centre replied on 10th April 2024:
Dear Sandra, Thank you very much for your feedback. It is great to hear that the pharmacist was vey informative and helped with your medication. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Sandra, Thank you very much for your feedback. It is great to hear that the pharmacist was vey informative and helped with your medication. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Excellent
This is a wonderful surgery, have been going there for many years, wonderful treatment and staff.
Neil
5th April 2024
5th April 2024
Unicity Medical Centre replied on 10th April 2024:
Dear Neil, Thank you very much for your feedback. It is great to hear that you find our staff and the treatment to be wonderful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Neil, Thank you very much for your feedback. It is great to hear that you find our staff and the treatment to be wonderful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very professional
Take the time to listen and get the job done, very professional staff and doctors.
Anonymous
5th April 2024
5th April 2024
Unicity Medical Centre replied on 10th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you find our staff to be very professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you find our staff to be very professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very good
Very good service, staff are very polite and helpful, makes visit very easy.
Gary
5th April 2024
5th April 2024
Unicity Medical Centre replied on 10th April 2024:
Dear Gary, Thank you very much for your feedback. It is great to hear that you find our staff to be polite and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Gary, Thank you very much for your feedback. It is great to hear that you find our staff to be polite and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Appointment with Amanda.
I saw Amanda (mental health nurse) for an appointment today. I’d just like to say how wonderful she was. She took the time to listen contently, I wasn’t rushed in and out, she was compassionate, and she’s truly wonderful at her job. She’s a credit to the surgery. Thank you!
Anonymous
5th April 2024
5th April 2024
Unicity Medical Centre replied on 10th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you felt well cared for by Amanda. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you felt well cared for by Amanda. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Staff very polite and listen to you, the building is very clean and tidy and staff seem to be happy.
Shelley
4th April 2024
4th April 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Shelley, Thank you very much for your feedback. It is great to hear that you found our staff to be polite and that you felt listened to. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Shelley, Thank you very much for your feedback. It is great to hear that you found our staff to be polite and that you felt listened to. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very Happy
Completing an Econsult was super easy, I was telephoned later in the day and received antibiotics on the same day. Very happy with the service and the doctor who spoke to me (Dr Wong) was very knowledgeable.
Anonymous
4th April 2024
4th April 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Patient, Thank you very much for your feedback, it is great to hear that you are very happy with our service. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback, it is great to hear that you are very happy with our service. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
The concern and care of the staff and the follow up phone call couple days later to check how I am doing. Very helpful supportive staff.
Julia
4th April 2024
4th April 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Julia, Thank you very much for your feedback, it is great to hear that you found our staff top be very helpful and supportive. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Julia, Thank you very much for your feedback, it is great to hear that you found our staff top be very helpful and supportive. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Great service got my appointment within a week. Receptionist when arrived really good as i was sitting in wrong place and pointed me in right direction.
Marie
4th April 2024
4th April 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Marie, Thank you very much for your feedback, it is great to hear that you found our receptionists to be really good. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Marie, Thank you very much for your feedback, it is great to hear that you found our receptionists to be really good. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Fantastic service, excellent nurse putting me at ease for my worst fear, a blood test.
Very happy to be a patient here.
Rupert
4th April 2024
4th April 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Rupert, Thank you very much for your feedback, it is great to hear that you are very happy to be a patient in our practice. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Rupert, Thank you very much for your feedback, it is great to hear that you are very happy to be a patient in our practice. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
I felt cared for
Lots of questions asked, it felt that my skin rash was being taken seriously and a second professional, Dr Clemens, was brought in to further examine the situation.
I felt cared for and am hoping the prescription cream will resolve/eradicate the rash, which has been extremely itchy.
Thank you for what you do, it is appreciated by me.
Finola
3rd April 2024
3rd April 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Finola, Thank you very much for your feedback, it is great to hear that you felt cared for. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Finola, Thank you very much for your feedback, it is great to hear that you felt cared for. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Friendly and kind
Very good GP practice, staff are friendly and kind. Making an appointment is very easy and they have excellent doctors and nurses.
Anonymous
3rd April 2024
3rd April 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you think we are a very good GP practice. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you think we are a very good GP practice. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
A very big thank you
I had two appointments booked today. Unfortunately, i had arrived too early to use the tablet to sign myself in, so the lovely receptionist helped me sign in. I then proceeded to be seen by Dr.Wong. Even since moving to the UK, i have struggled to find a GP i trust with my personal mental and physical issues. But Dr.Wong has always taken extra care to make me feel confortable even in the limited time she has. I can find no fault or complaint in her work, and i can only wish she had more time. But being as good if a GP as she is, i can see why booking appointments with her specifically may be hard. However, if it ever comes to my mental health, eating, menstruation, sleeping, or anything else, she would always be the first i would contact. Even as far as to waiting an extra week at times because id rather talk to her, since she knows my medical history better than anyone (especially since it is a complicated one).
Anonymous
29th March 2024
29th March 2024
Unicity Medical Centre replied on 10th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that Dr Wong makes you feel so comfortable and cared for. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that Dr Wong makes you feel so comfortable and cared for. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Diabetes review
Great advice. Good clear instructions and happy with the review.
Stephen
29th March 2024
29th March 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Stephen, Thank you very much for your feedback. It is great to hear that you are happy with your review. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Stephen, Thank you very much for your feedback. It is great to hear that you are happy with your review. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Excellent service
Lovely surgery, no problems.
Teresa
29th March 2024
29th March 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Teresa, Thank you very much for your feedback. It is great to hear that you find our surgery to be lovely. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Teresa, Thank you very much for your feedback. It is great to hear that you find our surgery to be lovely. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Usually my experience is brilliant. Always running on time, all the staff are lovely, polite and really helpful and validating and are such a credit to the community. However on my recent visit I was left to wait for over 45 minutes, nearly 3 times as long as I usually wait, only to be seen by a rude triage nurse who I had not met before. She invalidated my illness and essentially told me I was wasting my time despite being very ill and being advised by reception to book the appointment. She made me wish I hadn’t bothered going. A shame as usually my experience at uni city is amazing.
Anonymous
28th March 2024
28th March 2024
Unicity Medical Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
My experience
Had an awful experience with my gp, was aggressively questioned and made to feel stupid. Puts me off ever seeking medical advice from Unicity again.
Anonymous
28th March 2024
28th March 2024
Unicity Medical Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
The nurse was patient, understanding
The nurse was patient, understanding and easy to talk to. She was also honest about the procedure she was about to perform.
Anonymous
27th March 2024
27th March 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that the nurse who saw you was patient, understanding and easy to talk to. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that the nurse who saw you was patient, understanding and easy to talk to. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Blood tests
I had to wait only a few minutes. The healthcare professional who did my blood tests was friendly and efficient.
Anonymous
27th March 2024
27th March 2024
Unicity Medical Centre replied on 9th April 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that the healthcare professional was friendly and efficient. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that the healthcare professional was friendly and efficient. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
Staffs are quite rude especially the receptionist.
GP is very unprofessional unwilling to go listen to patient.
Anonymous
27th March 2024
27th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
They are kind and friendly
It’s always the staff, they are kind and friendly and they are so great when you’re having a panic, which I do a lot can’t fault them at all.
Francesca
26th March 2024
26th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Francesca, Thank you very much for your feedback. It is great to hear that you find our staff to be kind, friendly and calm. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Francesca, Thank you very much for your feedback. It is great to hear that you find our staff to be kind, friendly and calm. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Great
They help you in any way, they are always nice, in all the years I have been with them they have been great but in the last 7 months they have been there for me all the time. I don't know of any other doctor like them.
Linda
26th March 2024
26th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Linda, Thank you very much for your feedback. It is great to hear that you find our team to be helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Linda, Thank you very much for your feedback. It is great to hear that you find our team to be helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Extremely understanding
I wanted to change my birth control because of severe acne and the nurse was extremely understanding and helpful. She listened to me and successfully switched my pill.
Iga
26th March 2024
26th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Iga, Thank you very much for your feedback. It is great to hear that the nurse was extremely understanding and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Iga, Thank you very much for your feedback. It is great to hear that the nurse was extremely understanding and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Good experience
Very caring doctor took time with me and listened.
Maureen
25th March 2024
25th March 2024
Unicity Medical Centre replied on 26th March 2024:
Dear Maureen, Thank you very much for your feedback. It is great to hear that the Dr took their time with you, was caring and listened. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Maureen, Thank you very much for your feedback. It is great to hear that the Dr took their time with you, was caring and listened. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
A great experience
The health assistant was very professional and it was a great experience.
Anonymous
25th March 2024
25th March 2024
Unicity Medical Centre replied on 26th March 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that the Health Care Assistant was very professional and that you had a great experience. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that the Health Care Assistant was very professional and that you had a great experience. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very efficient
Arrived on time, Dr was very kind and welcoming. Great service.
Anonymous
23rd March 2024
23rd March 2024
Unicity Medical Centre replied on 25th March 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that the Dr was kind and welcoming. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that the Dr was kind and welcoming. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Quick and efficient
Karen spoke about what she was going to do and why. She was friendly and put me at ease. She was quick and efficient and made the whole event less of a hassle. Cervical smear.
Anonymous
23rd March 2024
23rd March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that nurse Karen was friendly and put you at ease. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that nurse Karen was friendly and put you at ease. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Friendly and helpful
The nurse I saw was extremely friendly and helpful and I really enjoyed talking to her during my appointment.
Maeve
23rd March 2024
23rd March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Maeve, Thank you very much for your feedback. It is great to hear that the nurse you saw was friendly and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Maeve, Thank you very much for your feedback. It is great to hear that the nurse you saw was friendly and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Brilliant
Doctor Klemenz is second to none as a doctor, we are so lucky to have him but the surgery is wonderful, everyone is so kind. Thank you, all brilliant I feel really blessed and look after.
Neil
23rd March 2024
23rd March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Neil, Thank you very much for your feedback. It is great to hear that you find our staff to be wonderful and kind. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Neil, Thank you very much for your feedback. It is great to hear that you find our staff to be wonderful and kind. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Amazing
I passed out at reception and the receptionists were AMAZING, so helpful and calm and lovely. The doctors were all lovely too, which made the whole thing easy and a nice experience (or as nice as it can be).
Emmeline
23rd March 2024
23rd March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Emmeline, Thank you very much for your feedback. It is great to hear that the receptionists helped you when you passed out. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Emmeline, Thank you very much for your feedback. It is great to hear that the receptionists helped you when you passed out. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Phone call Unicity Medical Centre
The person on the phone was nice, took her time to understand my enquiry and was helpful.
Anonymous
22nd March 2024
22nd March 2024
Unicity Medical Centre replied on 25th March 2024:
Dear Patient, Thank you very much for your feedback. It is great to heat that the person you spoke to was helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to heat that the person you spoke to was helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
I am writing to express my disappointment with certain aspects of your clinic's operations and patient care.
Specifically, I am concerned about the way patients, particularly those suffering from mental health issues like PTSD, are treated. The manner in which they are spoken to leaves much to be desired. It is essential that all staff, including teenagers employed to answer phones, receive adequate training on how to communicate effectively and empathetically with patients, regardless of their nationality or background.
Furthermore, I recently ran out of medication and attempted to obtain a refill. However, I hesitated to book an appointment due to the clinic's busy schedule. When I attempted to request a refill through the pharmacy, I encountered delays and received no response, exacerbating my situation.
Additionally, I found the procedure for filling out application forms to be cumbersome and disheartening. Streamlining this process would greatly improve the patient experience.
I value the care provided by your clinic and believe that addressing these concerns will contribute to better patient outcomes. I hope we can discuss these issues further and work towards constructive solutions.
Thank you for your attention to this matter.
Redouane
20th March 2024
20th March 2024
Unicity Medical Centre replied on 20th March 2024:
Dear Redouane, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Dear Redouane, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
My experience
First of all I want to thank the people who are working in the reception they are very nice. The service is good but my experience with doctors is very bad. I went twice, first time I had double appointments, one about Urinary tract infection and other about some kind of allergy causing me itching 14/h. Second appointment was about my back. I was disappointed with all of these appointments. They didn’t gave me any effective solutions and even worse they didn’t give me the reason. I had the urinary infection plenty of times and still having it at least every month. I went many times to the emergency because of it and I had bleeding because of it couple of times and even when I go to pharmacy to have medicine they always tell me that this is not normal to have it regularly you need to see the doctor but the doctor didn’t give me any solution all he said was your bladder is fine your kidneys are fine so I don’t know what the exact reason but it may be a lot of things anyway if you get the infection again contact us. Fo the itching he said that it may be a lot of things but he cannot say what’s the exact reason and he advised me of some tablets from asda while the tablets made me sleepy the whole time and I gained a lot of weight because of it. About my back I tried to explain to the doctor many times that with the previous GP they told me that my back is fine because the physio lady asked me to do some exercises and she said if I can do that then I have no issue with my back I just need to exercise. I changed the gp because their service was bad anyway and I was annoyed because they never solved any problem and I come here to hear the exact same thing. I explained to the doctor that I am an athlete and my father is a coach since I was a kid I used to exercise and this is not the solution because I have a very serious pain in my back lately exactly in the left side of my back between the end of the back and the start of the leg that drives me crazy sometimes I cannot walk and it gives me pain to the end of my feet sometimes I can’t even sleep because of the pain and the doctor was trying to convince me that I need to go to physio so they can show me the exact same exercises on youtube that I need to do which is really ridiculous and when I said that I’ve already been passed all of these and exercising may help but it’s not the solution he was asking me why not taking some pain relief and I swear I was really confused if I am really with a doctor of talking to a friend who’s trying to help me with some random solutions. I said that pain relief is not a solution as well and he was asking me what I am expecting from the appointment I said I want to know what’s wrong with my back first maybe to cover on my back and try to see what’s wrong with it I may have a problem with my bones because once I get down to pick something it becomes hard to goes back and when I do exercise I can here my bones cracking in the end of the left side of my back. Anyway I was expecting an answer, a reason for the pain and all he said was okay to be honest I am not really familiar with back pain and these things so I am going to talk to my supervisor and give you a call and I did not receive any response since that day. I wish someone was really reading this. Please we are human we need to help each other saying that you are a doctor while you are not familiar with what I am suffering from is not really logic and giving people medicines just to reduce the pain without being aware of the real reason is not logical as well. I just want to say that this is the last time I am going to visit the gp in the uk, and I am waiting for holidays to visit my home country so I can see the doctor there. Thanks for allowing people to give a feedback.
Meryem
20th March 2024
20th March 2024
Unicity Medical Centre replied on 20th March 2024:
Dear Meryem, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Dear Meryem, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
I was seen on time
Very efficient checking in service. I was seen on time without any delay. The nurse that saw me was very professional and friendly.
Anonymous
19th March 2024
19th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that the nurse who saw you was very professional and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that the nurse who saw you was very professional and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very thorough consultation
Welcoming reception staff. Very thorough consultation with Dr & further investigations requested.
Felt I was listened to.
Anonymous
19th March 2024
19th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found the reception staff to be welcoming and had a thorough consultation with the Dr. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found the reception staff to be welcoming and had a thorough consultation with the Dr. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Excellent patient care
Everything - Excellent receptionist who got me an urgent appointment with a Doctor. Fantastic doctor who called me, then spoke to the hospital on-call specialist, then called me back and made an urgent referral. Excellent patient care, kindness and professionalism.
Sara
19th March 2024
19th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Sara, Thank you very much for your feedback. It is great to hear that you found everything to be excellent. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Sara, Thank you very much for your feedback. It is great to hear that you found everything to be excellent. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Appointment on time and quick
Quick appointment, spoke to an actual person to make arrangements and telephone queue was short. Appointment on time and quick.
Richard
19th March 2024
19th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Richard, Thank you very much for your feedback. . Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Richard, Thank you very much for your feedback. . Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Seeing me really quickly solving my problem and offering to follow up.
Anonymous
19th March 2024
19th March 2024
Unicity Medical Centre replied on 20th March 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
The phlebotomist was friendly
The phlebotomist was friendly and helpful as were the receptionists.
Anonymous
19th March 2024
19th March 2024
Unicity Medical Centre replied on 20th March 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Appointment
Staff.
David
19th March 2024
19th March 2024
Unicity Medical Centre replied on 20th March 2024:
Dear David, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear David, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
Good service.
Akhy
19th March 2024
19th March 2024
Unicity Medical Centre replied on 20th March 2024:
Dear Akhy, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Akhy, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Caring
Steph was lovely and caring.
Anonymous
19th March 2024
19th March 2024
Unicity Medical Centre replied on 20th March 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Polite staff
Polite staff and no waiting time.
Sarah
18th March 2024
18th March 2024
Unicity Medical Centre replied on 20th March 2024:
Dear Sarah, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Sarah, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Caring, well informed
Responsible, caring, well informed information.
Paul
18th March 2024
18th March 2024
Unicity Medical Centre replied on 20th March 2024:
Dear Paul, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Paul, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very professional and friendly
Reception staff very professional and friendly. Doctors very good and listen to what you say.
Ian
18th March 2024
18th March 2024
Unicity Medical Centre replied on 20th March 2024:
Dear Ian, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Ian, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Prompt
Prompt service.
Anonymous
18th March 2024
18th March 2024
Unicity Medical Centre replied on 20th March 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Very helpful.
Phimchanok
18th March 2024
18th March 2024
Unicity Medical Centre replied on 20th March 2024:
Dear Phimchanok, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Phimchanok, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Best practice I've ever been to
Best practice I've ever been to and I'm now 74. Drs & receptionists are always helpful & cheerful. Thank you.
Susan
18th March 2024
18th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Susan, Thank you very much for your feedback. It is great to hear that you found our staff to be helpful and cheerful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Susan, Thank you very much for your feedback. It is great to hear that you found our staff to be helpful and cheerful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Appointment time was kept to
My appointment time was kept to, in fact I may have been seen a few minutes early! The person who saw me listened carefully to what I said. He clearly informed me what to do if his first option didn’t work.
Helen
18th March 2024
18th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Helen, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Helen, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Highly recommend
I have been with this Clinic for over thirty years. Throughout the years I have always received very good services. The staff are friendly and caring. I highly recommend this Clinic.
John
18th March 2024
18th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear John, Thank you very much for your feedback. It is great to hear that you find our staff to be friendly and caring. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear John, Thank you very much for your feedback. It is great to hear that you find our staff to be friendly and caring. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Warm approach and care taken
The warm approach and care taken by staff, also the warm and welcoming greeting from the reception team.
Marcus
18th March 2024
18th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Marcus, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Marcus, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very good service
Reached out to me when an issue was found within my medical record to book an appointment and took consideration of my mutism during my appointment. Very good service.
Anonymous
18th March 2024
18th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you experienced a very good service from us. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you experienced a very good service from us. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
HRT clinic
Visited the HRT clinic. I was listened to, given advice and felt like I was in the excellent hands of someone who cared for my well being. Thank you.
Anonymous
18th March 2024
18th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you had a great experience in our HRT clinic. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you had a great experience in our HRT clinic. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Quick attention
Quick attention to patients.
Olatanya
9th March 2024
9th March 2024
Unicity Medical Centre replied on 11th March 2024:
Dear Olatanya, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Olatanya, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Took time to explain
The reception team was friendly as well as the GP who took time to explain things to me.
Anonymous
9th March 2024
9th March 2024
Unicity Medical Centre replied on 11th March 2024:
Dear Patient, Thank you very much for your feedback, it is great to hear that you found our reception team to be friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback, it is great to hear that you found our reception team to be friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
The secretary was really helpful as well as Dr Klemenz.
Ivor
9th March 2024
9th March 2024
Unicity Medical Centre replied on 11th March 2024:
Dear Ivor, Thank you very much for your feedback, it is great to hear that you found our secretary to be really helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Ivor, Thank you very much for your feedback, it is great to hear that you found our secretary to be really helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
Helpful.
Caroline
8th March 2024
8th March 2024
Unicity Medical Centre replied on 11th March 2024:
Dear Caroline, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Caroline, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Good experience
Good experience with staff. Everything was in order.
Anonymous
8th March 2024
8th March 2024
Unicity Medical Centre replied on 11th March 2024:
Dear Patient, Thank you very much for your feedback, it is great to hear that you had a good experience with our staff. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback, it is great to hear that you had a good experience with our staff. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very convenient to access
Staff was good.
Very convenient to access.
Rajpal
8th March 2024
8th March 2024
Unicity Medical Centre replied on 11th March 2024:
Dear Rajpal, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Rajpal, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Quick, attentive
Very quick, attentive, and friendly.
Anonymous
8th March 2024
8th March 2024
Unicity Medical Centre replied on 11th March 2024:
Dear Patient, Thank you very much for your feedback, it is great to hear that you found our service to be very quick, attentive and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback, it is great to hear that you found our service to be very quick, attentive and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Great care
Great care from the clinician, very good experience every time I have an appointment.
Lefika
8th March 2024
8th March 2024
Unicity Medical Centre replied on 11th March 2024:
Dear Lefika, Thank you very much for your feedback, it is great to hear that you had a good experience with our team. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Lefika, Thank you very much for your feedback, it is great to hear that you had a good experience with our team. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Appointment
The appointment was unexpected for both the clinician and I. However, I very much appreciate the continuation of services and check-in, especially given the current climate.
Anonymous
7th March 2024
7th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very good
I felt pretty ill, I couldn’t breathe properly. The two male doctors I saw were very good. And gave me a note and sent me to hospital. I am still in hospital as I have the Flu.
Clare
7th March 2024
7th March 2024
Unicity Medical Centre replied on 27th March 2024:
Dear Care, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Care, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Helpful and very friendly
Always helpful and very friendly.
Christine
4th March 2024
4th March 2024
Unicity Medical Centre replied on 5th March 2024:
Dear Patient, Thank you very much for your feedback, it is great to hear that you found is to be helpful and very friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback, it is great to hear that you found is to be helpful and very friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Good communication
Very fast service, good communication and helpful, friendly staff.
Anonymous
1st March 2024
1st March 2024
Unicity Medical Centre replied on 5th March 2024:
Dear Patient, Thank you very much for your feedback, it is great to hear that we have a fast service, good communication and friendly and helpful staff. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback, it is great to hear that we have a fast service, good communication and friendly and helpful staff. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
The ambiance and reception from the staff.
Anonymous
1st March 2024
1st March 2024
Unicity Medical Centre replied on 5th March 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
The nurse is kind
The nurse is kind and professional!
Anonymous
26th February 2024
26th February 2024
Unicity Medical Centre replied on 28th February 2024:
Dear Patient, Thank you very much for your feedback, it is great to hear that the nurse you saw was kind and professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback, it is great to hear that the nurse you saw was kind and professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
The nurse that helped me was so sweet and made the whole process completely smooth and not awkward.
Anonymous
26th February 2024
26th February 2024
Unicity Medical Centre replied on 28th February 2024:
Dear Patient, Thank you very much for your feedback, it is great to hear that the nurse who helped you was sweet and made you feel comfortable. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback, it is great to hear that the nurse who helped you was sweet and made you feel comfortable. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
Really appreciated.
Anonymous
26th February 2024
26th February 2024
Unicity Medical Centre replied on 28th February 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Rude receptionists
Asked my boyfriend if he could make an appointment on my behalf as I am on placement doing 12.5 hour shifts at the hospital and don't have the time to make myself an appointment. He rang up and was told that I didn't give them the permission for him to ring up on my behalf, which is fair enough, but then said that if I wanted to call and give permission, he'd be able to do it. If I was able to call in the first place, I wouldn't have asked him to do it on my behalf. He then told me that the receptionist that told him was very rude and blunt and just hung up on him afterwards without so much as a goodbye. If you don't like your job, don't do it. Had issues with the receptionists at this place before and many other people have as well. Clearly they don't care enough about their patients or reputation to sort out their staff. Also impossible to get a doctors appointment. I had to pay £23 for a 3 day course of antibiotics via Boots online consultation because the doctors wouldn't see me for an infection I have. If it was prescribed by a doctor, I would've only had to pay under £10. I am a uni student and you want me to pay extortionate prices for some antibiotics just because your receptionists can apparently make a judgement on how urgent someone's treatment is.
Anonymous
26th February 2024
26th February 2024
Unicity Medical Centre replied on 26th February 2024:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Efficient, friendly
Efficient, friendly staff, no hanging around.
Anonymous
26th February 2024
26th February 2024
Unicity Medical Centre replied on 26th February 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Excellent communication
Excellent communication and attention.
Doris
21st February 2024
21st February 2024
Unicity Medical Centre replied on 21st February 2024:
Dear Doris, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Doris, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Mental health angel
On Wednesday the 14th of Feb ( 12:30) I had an appointment with a mental health nurse. I am gutted I do not know her name as I would like to write this directly about her. To help you identify and pass it on she had on rainbow crocs !!!
When I say this woman was the best health care professional I have ever came across … I mean it. She was kind and thoughtful and made me feel so relaxed. She is the definition of the word advocate and I have never come away from a doctors appointment feeling so confident in my health and well-being. She is truly a credit to the medical centre. Thank you so much. As a 19 year old uni student I can safely say that she is incredible at her job and communicating with females my age. She made me feel heard and understood and comfortable. More nurses should be like her.
Ellie Lester
20th February 2024
20th February 2024
Unicity Medical Centre replied on 21st February 2024:
Dear Ellie, Thank you very much for your lovely feedback about our Mental Health Nurse Amanda. It is great that she made you feel so relaxed and that she was kind and thoughtful. Your comments will be passed onto Amanda and the team. Kind Regards, Uni-City Medical Centre
Dear Ellie, Thank you very much for your lovely feedback about our Mental Health Nurse Amanda. It is great that she made you feel so relaxed and that she was kind and thoughtful. Your comments will be passed onto Amanda and the team. Kind Regards, Uni-City Medical Centre
Lovely staff
Great GP practice. Very efficient. Lovely staff. Always friendly and helpful.
Anonymous
20th February 2024
20th February 2024
Unicity Medical Centre replied on 21st February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our GP to be very efficient; and that our staff are always friendly and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our GP to be very efficient; and that our staff are always friendly and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Testimonial
You are brilliant and I am glad I changed over to you.
Anonymous
19th February 2024
19th February 2024
Unicity Medical Centre replied on 21st February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to be brilliant. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to be brilliant. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
GP is nice.
Anonymous
19th February 2024
19th February 2024
Unicity Medical Centre replied on 19th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our GP to be nice. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our GP to be nice. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Everything is good
Everything is good and easy to understand which level to go.
Anonymous
17th February 2024
17th February 2024
Unicity Medical Centre replied on 19th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that everything is good. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that everything is good. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
Appointment time.
Angela
17th February 2024
17th February 2024
Unicity Medical Centre replied on 19th February 2024:
Dear Angela, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Angela, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Staff were friendly and helpful.
Huda
17th February 2024
17th February 2024
Unicity Medical Centre replied on 19th February 2024:
Dear Huda, Thank you very much for your feedback. It is great to hear that you found our staff to be friendly and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Huda, Thank you very much for your feedback. It is great to hear that you found our staff to be friendly and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Step by step approach
The professionalism and step by step approach of the doctor.
Odunola
17th February 2024
17th February 2024
Unicity Medical Centre replied on 19th February 2024:
Dear Patient, Thank you very much for your feedback. It is great that you found the doctor to be professional in their step by step approach. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great that you found the doctor to be professional in their step by step approach. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Everyone was nice
Everyone was nice.
Fatima
17th February 2024
17th February 2024
Unicity Medical Centre replied on 19th February 2024:
Dear Fatima, Thank you very much for your feedback. It is great to hear that you found everyone to be nice. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Fatima, Thank you very much for your feedback. It is great to hear that you found everyone to be nice. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very good
Very good and caring.
Anonymous
17th February 2024
17th February 2024
Unicity Medical Centre replied on 19th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to good and caring. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to good and caring. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Utmost care
I was treated with the utmost care and attention as always.
Anonymous
16th February 2024
16th February 2024
Unicity Medical Centre replied on 19th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you were treated with the utmost care and attention. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you were treated with the utmost care and attention. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Friendly staff
Little waiting time and friendly staff.
Anonymous
16th February 2024
16th February 2024
Unicity Medical Centre replied on 19th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our staff to be friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our staff to be friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Doctor was extremely dismissive and was not very empathetic, quickly wanting to end my appointment.
Yahleetah
16th February 2024
16th February 2024
Unicity Medical Centre replied on 19th February 2024:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please complete a comments and complaints form that can be found on the Uni-City Medical Centre website.
Made me feel at ease
Yet again, another great appointment with understanding staff members who made me feel at ease.
Anonymous
16th February 2024
16th February 2024
Unicity Medical Centre replied on 19th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that our staff made you feel at ease and were understanding. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that our staff made you feel at ease and were understanding. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Every activity at the center from the front desk office to the GP.
Anonymous
16th February 2024
16th February 2024
Unicity Medical Centre replied on 19th February 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Swift service.
Anonymous
13th February 2024
13th February 2024
Unicity Medical Centre replied on 14th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to be swift. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to be swift. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
Welcoming.
Anonymous
13th February 2024
13th February 2024
Unicity Medical Centre replied on 14th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to be welcoming. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to be welcoming. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Comfortable environment
Comfortable environment, happy staff.
Glen
13th February 2024
13th February 2024
Unicity Medical Centre replied on 14th February 2024:
Dear Glen, Thank you very much for your feedback. It is great to hear that you found our environment to be comfortable and have happy staff. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Glen, Thank you very much for your feedback. It is great to hear that you found our environment to be comfortable and have happy staff. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Quick and efficient
Very quick and efficient service. Very nice, friendly staff.
Sandra
13th February 2024
13th February 2024
Unicity Medical Centre replied on 14th February 2024:
Dear Sandra, Thank you very much for your feedback. It is great to hear that you found our service to be very quick and efficient. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Sandra, Thank you very much for your feedback. It is great to hear that you found our service to be very quick and efficient. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Efficient
Efficiency and friendliness.
Anonymous
13th February 2024
13th February 2024
Unicity Medical Centre replied on 14th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to be efficient and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to be efficient and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
Very sympathetic.
Anonymous
13th February 2024
13th February 2024
Unicity Medical Centre replied on 14th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our staff to be sympathetic. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our staff to be sympathetic. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Attentive
Staff are always attentive.
Anonymous
13th February 2024
13th February 2024
Unicity Medical Centre replied on 14th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our staff to be attentive. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our staff to be attentive. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Attentive
Attentive staff.
Anonymous
13th February 2024
13th February 2024
Unicity Medical Centre replied on 14th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our staff to be attentive. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our staff to be attentive. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Very quick, was no delay in appointment time.
Anonymous
12th February 2024
12th February 2024
Unicity Medical Centre replied on 14th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to be very quick. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our service to be very quick. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Helpful and kind
Dr Grace was so helpful and kind.
Anonymous
12th February 2024
12th February 2024
Unicity Medical Centre replied on 14th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that Grace was helpful and kind. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that Grace was helpful and kind. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Good advice
Nurse was very thorough and offered good advice and seemed very kind and caring.
Anonymous
12th February 2024
12th February 2024
Unicity Medical Centre replied on 14th February 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our nurse to be thorough; and seemed kind and caring. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our nurse to be thorough; and seemed kind and caring. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Good service
Good service as always.
Anonymous
12th February 2024
12th February 2024
Unicity Medical Centre replied on 14th February 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Efficient and friendly
Quick, efficient and friendly.
Annabel
8th February 2024
8th February 2024
Unicity Medical Centre replied on 12th February 2024:
Dear Annabel, Thank you for your comments, It is great to hear that your experience was quick, efficient and friendly. Your comments will be passed onto the team. Kind regards, Uni-City Medical Centre
Dear Annabel, Thank you for your comments, It is great to hear that your experience was quick, efficient and friendly. Your comments will be passed onto the team. Kind regards, Uni-City Medical Centre
Quick response
Quick response and update on appointment.
Esther
5th February 2024
5th February 2024
Unicity Medical Centre replied on 12th February 2024:
Dear Esther, Thank you very much for your feedback. It is great to hear that you had a quick response and update from the team. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Esther, Thank you very much for your feedback. It is great to hear that you had a quick response and update from the team. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Really awesome
The service is really awesome.
Md
5th February 2024
5th February 2024
Unicity Medical Centre replied on 12th February 2024:
Dear MD, Thank you very much for your feedback. It is great to hear that you found our service to be awesome. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear MD, Thank you very much for your feedback. It is great to hear that you found our service to be awesome. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
Discipline.
Anonymous
5th February 2024
5th February 2024
Unicity Medical Centre replied on 5th February 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very professional, very kind
Staffs are friendly. Dr Klemenz is very professional and very kind.
Anonymous
5th February 2024
5th February 2024
Unicity Medical Centre replied on 5th February 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Professional.
Anonymous
5th February 2024
5th February 2024
Unicity Medical Centre replied on 5th February 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
Hoshyar
4th February 2024
4th February 2024
Unicity Medical Centre replied on 5th February 2024:
Dear Hoshyar, Thank you very much for the 4 stars. Kind Regards, Uni-City Medical Centre
Dear Hoshyar, Thank you very much for the 4 stars. Kind Regards, Uni-City Medical Centre
Willing to listen t
Willing to listen to my thoughts.
Angela
4th February 2024
4th February 2024
Unicity Medical Centre replied on 5th February 2024:
Dear Angela, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Angela, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Everything was on time
The professionalism, kindness and everything was on time.
Anonymous
4th February 2024
4th February 2024
Unicity Medical Centre replied on 5th February 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Customer focus.
Anonymous
1st February 2024
1st February 2024
Unicity Medical Centre replied on 2nd February 2024:
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Me and my family are registered with Unicity and we all are very happy with all the team, thanks.
Anonymous
29th January 2024
29th January 2024
Unicity Medical Centre replied on 1st February 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you and your family are happy with the team. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you and your family are happy with the team. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Patient and calm
The nurse that attended to me was patient and calm.
She was very helpful.
Anonymous
29th January 2024
29th January 2024
Unicity Medical Centre replied on 1st February 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that the nurse was very patient and calm. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that the nurse was very patient and calm. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Excellent doctor
Good reception staff and excellent doctor.
Anonymous
29th January 2024
29th January 2024
Unicity Medical Centre replied on 1st February 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our reception staff are good and that the doctor you were seen by was excellent. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our reception staff are good and that the doctor you were seen by was excellent. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Flexibility
Good reception, time management, the text message reminder is very help. Flexibility.
Rebecca
29th January 2024
29th January 2024
Unicity Medical Centre replied on 29th January 2024:
Dear Rebecca, Thank you very much for your lovely feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Rebecca, Thank you very much for your lovely feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Care and professionalism
The care and professionalism of the practitioner that saw me.
Anonymous
27th January 2024
27th January 2024
Unicity Medical Centre replied on 29th January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our practitioner to be professional and caring. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our practitioner to be professional and caring. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Great experience
It was a great experience.
Very understanding doctor.
Anonymous
26th January 2024
26th January 2024
Unicity Medical Centre replied on 29th January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you had a great experience with us. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you had a great experience with us. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Friendly doctor!
Anonymous
26th January 2024
26th January 2024
Unicity Medical Centre replied on 29th January 2024:
Dear Patient, Thank you very much for your lovely feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Wonderful staff
The staff are wonderful and friendly.
Alison
26th January 2024
26th January 2024
Unicity Medical Centre replied on 29th January 2024:
Dear Alison, Thank you very much for your lovely feedback. It is great to hear that you found our staff to be wonderful and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Alison, Thank you very much for your lovely feedback. It is great to hear that you found our staff to be wonderful and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very thorough
Clinician was very thorough & friendly.
Jayne
26th January 2024
26th January 2024
Unicity Medical Centre replied on 29th January 2024:
Dear Jayne, Thank you very much for your lovely feedback. It is great to hear that you found our clinician to be very thorough and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Jayne, Thank you very much for your lovely feedback. It is great to hear that you found our clinician to be very thorough and friendly. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Perfect
Perfect on time consultations.
Devabrata
24th January 2024
24th January 2024
Unicity Medical Centre replied on 25th January 2024:
Dear Devabrata, Thank you very much for your lovely feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Devabrata, Thank you very much for your lovely feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
I had a very early appointment for a blood test (I have fatigue issues so early mornings are difficult for me) but this was cancelled due to staff illness. Fair enough. However the text was only sent to me within 15 mins of the appointment by which time I was in the car and didn’t hear it arrive. I had looked at my texts when I first got up. If reception had only phoned I would have answered and got cancellation before I went all way through in to surgery.
Anonymous
23rd January 2024
23rd January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre on this occasion. If you would like to discuss this further, then please contact us directly.
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre on this occasion. If you would like to discuss this further, then please contact us directly.
My experience
The lack of care regarding symptoms
Anonymous
23rd January 2024
23rd January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly.
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly.
Good
Good.
Anonymous
22nd January 2024
22nd January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very polite staff
Very polite staff and explains things properly..
Annie
22nd January 2024
22nd January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Annie, Thank you very much for your lovely feedback. It is great to hear that you found our staff to be very polite. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Annie, Thank you very much for your lovely feedback. It is great to hear that you found our staff to be very polite. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
Call was made during time window given, was given plenty of time to give my own views & to listen to advice of the health professional.
Anonymous
21st January 2024
21st January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Doctor was very friendly and helpful. I felt like my problem had been listened to and dealt with appropriately.
Anonymous
21st January 2024
21st January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our Doctor to be friendly and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our Doctor to be friendly and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
The doctors and nurses are so good - very knowledgeable and see patients quickly - love the HRT nurse and the reception staff!
Lisa
21st January 2024
21st January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Lisa, Thank you very much for your lovely feedback. It is great to hear that our doctors and nurses are very knowledgeable. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Lisa, Thank you very much for your lovely feedback. It is great to hear that our doctors and nurses are very knowledgeable. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
The service has been good
The service has been good so far. Appointments started within reasonable timescale. Slightly disappointed by the delay in seeing a doctor face to face but far better than previous practice.
Overall happy.
Anonymous
21st January 2024
21st January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our service has been good so far. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our service has been good so far. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very good
From staff to the Doctor especially my last visit was very good. Very experienced and professional.
Anonymous
21st January 2024
21st January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we were very experienced and professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we were very experienced and professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Understanding
Very patient and understanding.
Anonymous
21st January 2024
21st January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found us to be very patient and understanding. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found us to be very patient and understanding. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
Care for patient.
Anonymous
21st January 2024
21st January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found us caring to our patients. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found us caring to our patients. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
The service is good
The service is good and was attended to very well;
Anonymous
21st January 2024
21st January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our service to be good. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our service to be good. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Kept to time
Kept to time and well organized.
Anonymous
20th January 2024
20th January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that your appointment was kept to time and organized. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that your appointment was kept to time and organized. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Great clinic
Very quick appointment. Great clinic and I feel I had peace of mind.
Anonymous
20th January 2024
20th January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear the clinic was quick and gave you peace of mind. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear the clinic was quick and gave you peace of mind. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
First class
The service by all the staff at the surgery was first class, as usual!
Katherine
20th January 2024
20th January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Katherine, Thank you very much for your lovely feedback. It is great to hear that we provided you with a first class service. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Katherine, Thank you very much for your lovely feedback. It is great to hear that we provided you with a first class service. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Great
I think Amy W is great.
Very professional and always keeps her word.
Anna
20th January 2024
20th January 2024
Unicity Medical Centre replied on 23rd January 2024:
Dear Amy, Thank you very much for your lovely feedback. It is great to hear that you found Amy to be professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Amy, Thank you very much for your lovely feedback. It is great to hear that you found Amy to be professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
Miss M Woods, the physician's associate went to a lot of effort to get advice, and make a referral in relation to my health issue.
Anonymous
16th January 2024
16th January 2024
Unicity Medical Centre replied on 21st January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you had a great experience with our PA Megan. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you had a great experience with our PA Megan. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Excellent service
The receptionist was very polite.
Said she would put my request through.
It was all sorted within 30 minutes.
Excellent service.
Martin
16th January 2024
16th January 2024
Unicity Medical Centre replied on 21st January 2024:
Dear Martin, Thank you very much for your lovely feedback. It is great to hear that you found our receptionists to be polite. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Martin, Thank you very much for your lovely feedback. It is great to hear that you found our receptionists to be polite. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Amazing experience
Always on time, the nurse was amazing and made me feel so comfortable. I have ALWAYS had amazing experiences with this surgery, even before the change in location. I have been with this surgery since 2018.
Lucy
15th January 2024
15th January 2024
Unicity Medical Centre replied on 21st January 2024:
Dear Lucy, Thank you very much for your lovely feedback. It is great to hear that you always have an amazing experience with us. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Lucy, Thank you very much for your lovely feedback. It is great to hear that you always have an amazing experience with us. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Testimonial
We would like to thank the receptionists for getting us a last-minute appointment with the nurse for our forthcoming travel abroad and the nurse especially for clear and reassuring advice on all details/risks relating to countries we are visiting and for the provision of all jabs required. All is much appreciated. Thank you.
Anonymous
15th January 2024
15th January 2024
Unicity Medical Centre replied on 15th January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we could help you wit your appointments. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we could help you wit your appointments. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Testimonial
Doctors actually listen to your concerns and do the right thing almost immediately.
Anonymous
15th January 2024
15th January 2024
Unicity Medical Centre replied on 15th January 2024:
Dear Patient, Thank you very much for your lovely feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very Helpful Staff
The staff were really helpful and supportive.
Anonymous
14th January 2024
14th January 2024
Unicity Medical Centre replied on 15th January 2024:
Dear Patient, Thank you very much for your lovely feedback. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Attention to detai
The attention to detail.
Staff friendliness and professionalism.
Odunola
13th January 2024
13th January 2024
Unicity Medical Centre replied on 15th January 2024:
Dear Odunola, Thank you very much for your lovely feedback. It is great to hear that you found our staff to be friendly and professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Odunola, Thank you very much for your lovely feedback. It is great to hear that you found our staff to be friendly and professional. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
My experience
Very good service.
Anonymous
13th January 2024
13th January 2024
Unicity Medical Centre replied on 15th January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we provided you with a very good service. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we provided you with a very good service. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Very professional service
Ease and very professional service, polite and answered all questions, great.
Glen
13th January 2024
13th January 2024
Unicity Medical Centre replied on 15th January 2024:
Dear Glen, Thank you very much for your lovely feedback. It is great to hear that you found our service to be very professional. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Glen, Thank you very much for your lovely feedback. It is great to hear that you found our service to be very professional. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Efficient and caring
Punctual, efficient and caring.
Anonymous
13th January 2024
13th January 2024
Unicity Medical Centre replied on 15th January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our service to be punctual, efficient and caring. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our service to be punctual, efficient and caring. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
So friendly and caring
The nurse I saw was lovely. So friendly and caring. Nice to chat to and made me feel at ease for having holiday jab.
Leica
13th January 2024
13th January 2024
Unicity Medical Centre replied on 15th January 2024:
Dear Leica, Thank you very much for your lovely feedback. It is great to hear that you found our nurse to be lovely, friendly and caring. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Leica, Thank you very much for your lovely feedback. It is great to hear that you found our nurse to be lovely, friendly and caring. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Unicity Medical Centre
The arrangement and timing.
Anonymous
13th January 2024
13th January 2024
Unicity Medical Centre replied on 15th January 2024:
Dear Patient, Thank you very much for your lovely feedback. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Friendly and helpful
Friendly and helpful staff as ever.
Francoise
13th January 2024
13th January 2024
Unicity Medical Centre replied on 15th January 2024:
Dear Francoise, Thank you very much for your lovely feedback. It is great to hear that our staff are friendly and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Dear Francoise, Thank you very much for your lovely feedback. It is great to hear that our staff are friendly and helpful. Your comments will be passed onto the team. Kind Regards, Uni-City Medical Centre
Friendly reception team
Friendly reception team.
Anonymous
12th January 2024
12th January 2024
Unicity Medical Centre replied on 15th January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our reception team to be friendly. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our reception team to be friendly. Your comments will be passed onto the staff. Kind Regards, Uni-City Medical Centre
Satisfied with the quality services
Always meet up with my appointments, satisfied with the quality services received right from the receptionist/desk officers to the medical team. Thanks.
Anonymous
10th January 2024
10th January 2024
Unicity Medical Centre replied on 10th January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you our satisfied with the quality of our services. Your comments will be passed onto the team. Kind Regards, Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you our satisfied with the quality of our services. Your comments will be passed onto the team. Kind Regards, Sam, Digital and Transformation Support Officer
Answered all the questions I had
Answered all the questions I had and made arrangements for the next stages quickly.
Matthew
9th January 2024
9th January 2024
Unicity Medical Centre replied on 10th January 2024:
Dear Matthew, Thank you very much for your lovely feedback. Your comments will be passed on to the team. Kind regards, Sam, Digital and Transformation Support Officer
Dear Matthew, Thank you very much for your lovely feedback. Your comments will be passed on to the team. Kind regards, Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Very painful. The nurse was unable to do it. I felt trapped. It was an absolutely awful and traumatic experience for me.
Katarzyna
9th January 2024
9th January 2024
Unicity Medical Centre replied on 8th January 2024:
Dear Katarzyna, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Katarzyna, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Professionalism and follow-up of the team.
Festus
9th January 2024
9th January 2024
Unicity Medical Centre replied on 9th January 2024:
Dear Festus, Thank you very much for your lovely feedback. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Festus, Thank you very much for your lovely feedback. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Knowledgeable and supportive
Very knowledgeable and supportive of my health requirements. I feel incredibly lucky to have such a good doctor.
Anonymous
9th January 2024
9th January 2024
Unicity Medical Centre replied on 9th January 2024:
Dear Patient, Thank you very much for your lovely feedback. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Compassionate and informed
Seen promptly, attentive, compassionate and informed chat with Dr Wong who offered me good options regarding my mental health.
Paul
9th January 2024
9th January 2024
Unicity Medical Centre replied on 9th January 2024:
Dear Paul, Thank you very much for your lovely feedback. It is great to hear that you were seen promptly and that Dr Wong offered you good options. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Paul, Thank you very much for your lovely feedback. It is great to hear that you were seen promptly and that Dr Wong offered you good options. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Efficient and friendly
Prompt, efficient and friendly receptionist sorted my prescription straight away.
Victoria
8th January 2024
8th January 2024
Unicity Medical Centre replied on 9th January 2024:
Dear Victoria, Thank you very much for your lovely feedback. It is great to hear that our reception team and prompt, efficient and friendly. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Victoria, Thank you very much for your lovely feedback. It is great to hear that our reception team and prompt, efficient and friendly. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Lovely doctor's surgery
Lovely doctor's surgery.
Kerry
8th January 2024
8th January 2024
Unicity Medical Centre replied on 9th January 2024:
Dear Kerry, Thank you very much for your lovely feedback. It is great to hear that we are a lovely Doctor's surgery. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Kerry, Thank you very much for your lovely feedback. It is great to hear that we are a lovely Doctor's surgery. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Efficient and polite staff
Very efficient and polite staff with a good work rate. Thanks to everyone in my surgery.
Anonymous
8th January 2024
8th January 2024
Unicity Medical Centre replied on 9th January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you find our staff to be efficient and polite. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you find our staff to be efficient and polite. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Always friendly and helpful
I had an appointment with the nurse within 2 hours of calling.
The telephone staff are always friendly and helpful.
Juliet
8th January 2024
8th January 2024
Unicity Medical Centre replied on 9th January 2024:
Dear Juliet, Thank you very much for your lovely feedback. It is great to hear that you find our staff to be friendly and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Juliet, Thank you very much for your lovely feedback. It is great to hear that you find our staff to be friendly and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Helpful and polite
Very helpful and polite staff.
Alexander
8th January 2024
8th January 2024
Unicity Medical Centre replied on 8th January 2024:
Dear Alexander, Thank you very much for your lovely feedback. It is great to hear that you find our staff to be very helpful and polite. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Alexander, Thank you very much for your lovely feedback. It is great to hear that you find our staff to be very helpful and polite. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Emergency appointment
Very lucky to get emergency appointment.
Anonymous
3rd January 2024
3rd January 2024
Unicity Medical Centre replied on 4th January 2024:
Dear Patient, Thank you very much for your lovely feedback.. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback.. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Helped calm me down
Doctor was very nice and helped calm me down while getting the implant. She also lightened the mood up and was patient with me.
Anonymous
3rd January 2024
3rd January 2024
Unicity Medical Centre replied on 4th January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our clinician was nice and calming. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our clinician was nice and calming. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
The articulate explanation of results.
Anonymous
3rd January 2024
3rd January 2024
Unicity Medical Centre replied on 4th January 2024:
Dear Patient, Thank you very much for your lovely feedback. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
My experience
Nothing stood out
Leanne
3rd January 2024
3rd January 2024
Unicity Medical Centre replied on 3rd January 2024:
Dear Leanne, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Leanne, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Prompt
Prompt phone & appointment service.
Anonymous
3rd January 2024
3rd January 2024
Unicity Medical Centre replied on 4th January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we provided you with a prompt service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we provided you with a prompt service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Appointment
I liked the service very much.
Anonymous
2nd January 2024
2nd January 2024
Unicity Medical Centre replied on 3rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you like our service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you like our service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Appropriate advice for my condition
I felt like the Dr actually listened to me and was able to give me the appropriate advice for my condition.
Anonymous
2nd January 2024
2nd January 2024
Unicity Medical Centre replied on 3rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you felt like the doctor listened to you. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you felt like the doctor listened to you. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Professional
The warm and quick reception, professional.
Anonymous
2nd January 2024
2nd January 2024
Unicity Medical Centre replied on 3rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our service to be professional. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our service to be professional. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Testimonial
Staff are friendly, doctors and nurses are approachable and it is always lovely and clean in there.
Anonymous
2nd January 2024
2nd January 2024
Unicity Medical Centre replied on 3rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you find our staff to be friendly and approachable. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you find our staff to be friendly and approachable. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
The staff is really nice.
Anonymous
2nd January 2024
2nd January 2024
Unicity Medical Centre replied on 3rd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our staff to be really nice. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our staff to be really nice. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Caring and professional
I changed doctors after 22 years of the same practice because I felt I was not being listened to or just pushed aside.
The best decision I made, my new doctor listened patiently and helped me get the care I need. The nurse I saw has gone above and beyond for me and that is professionalism...cannot fault them in any way the receptionists are friendly and polite...what a change.
Glad I did it...best move I made I now feel my health issues are in hand. Thank you.
Joanne M
2nd January 2024
2nd January 2024
Unicity Medical Centre replied on 3rd January 2024:
Dear Joanne, Thank you very much for your lovely comments. It is great to hear that we are helping you to get the care that you need. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Joanne, Thank you very much for your lovely comments. It is great to hear that we are helping you to get the care that you need. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
My experience
Still haven’t revived my sick note
Lucy
27th December 2023
27th December 2023
Unicity Medical Centre replied on 2nd January 2024:
Dear Lucy, Please contact us directly so that we can help you with this issue. Many thanks, Sam, Digital and Transformation Support Officer
Dear Lucy, Please contact us directly so that we can help you with this issue. Many thanks, Sam, Digital and Transformation Support Officer
Friendly and helpful
Staff were friendly and helpful on assisting with most requests; however some confusion prior made some tasks rather stressful and requests could have been actioned quicker in order to avoid complications. I am, however, understanding of the pressures which the staff are under, which undoubtedly contributed to prior situations.
Anonymous
27th December 2023
27th December 2023
Unicity Medical Centre replied on 2nd January 2024:
Dear Patient, Thank you very much for your feedback. It is great to hear that the staff are friendly and have been helpful with most requests. If you want to discuss the issues that you have had please contact us directly. Many thanks, Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your feedback. It is great to hear that the staff are friendly and have been helpful with most requests. If you want to discuss the issues that you have had please contact us directly. Many thanks, Sam, Digital and Transformation Support Officer
Nurse was lovely
Nurse was lovely and made me feel so at ease! Also got an appointment super quick.
Anonymous
21st December 2023
21st December 2023
Unicity Medical Centre replied on 2nd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our nurse to be lovely and that they made you feel at ease. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you found our nurse to be lovely and that they made you feel at ease. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
They understood my situation.
Anonymous
21st December 2023
21st December 2023
Unicity Medical Centre replied on 2nd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
Nice.
Anonymous
21st December 2023
21st December 2023
Unicity Medical Centre replied on 2nd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Wonderful modern surgery
Polite, helpful staff. Quick appointment and wonderful modern surgery.
Anonymous
21st December 2023
21st December 2023
Unicity Medical Centre replied on 2nd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff were polite and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff were polite and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very helpful
Everyone I met was friendly & polite, especially the nurse who conducted the review. She was very helpful & able to answer my questions.
Anonymous
21st December 2023
21st December 2023
Unicity Medical Centre replied on 2nd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff were friendly and polite. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff were friendly and polite. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Respectful
The are attentive and respectful.
Ayodeji
21st December 2023
21st December 2023
Unicity Medical Centre replied on 2nd January 2024:
Dear Ayodeji, Thank you very much for your lovely feedback. It is great to hear that our staff were attentive and respectful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Ayodeji, Thank you very much for your lovely feedback. It is great to hear that our staff were attentive and respectful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Appointment
Good advice.
Anonymous
21st December 2023
21st December 2023
Unicity Medical Centre replied on 2nd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
They attend to clients very politely and fast.
Anonymous
21st December 2023
21st December 2023
Unicity Medical Centre replied on 2nd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff were polite and fast. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff were polite and fast. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very professional
Took me in early.
Very professional.
David
20th December 2023
20th December 2023
Unicity Medical Centre replied on 2nd January 2024:
Dear David, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a professional service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear David, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a professional service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Thank you
Friendly service, appointment was on time, questions answered and next steps booked with reception. Thank you.
Anonymous
20th December 2023
20th December 2023
Unicity Medical Centre replied on 2nd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a friendly, efficient service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a friendly, efficient service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Reassuring
Dr Clemetz was helpful, listened to us and followed up with a call the next day re my 3 year old which was reassuring.
Anonymous
20th December 2023
20th December 2023
Unicity Medical Centre replied on 2nd January 2024:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that Dr Klemenz provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that Dr Klemenz provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
The appointment was short and I didn’t get asked too many details. It looked like it was the first time the doctor had opened the form I had completed and sent over before the appointment and I was disappointed that he only quickly scrolled through all the sections/pages that I had spent a lot of time answering in great detail. It makes me feel unvalued since the medical problem I have is quite complex and has affected me all my life. Overall, the appointment was fine as I at least got directed to a further referral which is what I needed.
Anonymous
19th December 2023
19th December 2023
Unicity Medical Centre replied on 19th December 2023:
Dear Patient, Thank you very much for your feedback. We are sorry that you felt unvalued. If you would like to discuss this further then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your feedback. We are sorry that you felt unvalued. If you would like to discuss this further then please contact us directly. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Professionalism.
Alexander
19th December 2023
19th December 2023
Unicity Medical Centre replied on 19th December 2023:
Dear Alexander, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a professional service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Alexander, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a professional service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Quick and efficient
Quick and efficient service.
Lipsheetah
19th December 2023
19th December 2023
Unicity Medical Centre replied on 19th December 2023:
Dear Lipsheetah, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a quick and efficient service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Lipsheetah, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a quick and efficient service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Quick and efficient
Quick and efficient.
Anonymous
19th December 2023
19th December 2023
Unicity Medical Centre replied on 19th December 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a quick and efficient service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a quick and efficient service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
In and out, no waiting.
Glen
18th December 2023
18th December 2023
Unicity Medical Centre replied on 19th December 2023:
Dear Glen, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an efficient service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Glen, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an efficient service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Keep up the good work
The staff doctors and all the extra help and calls are really professional and delivered with care - this is a great example of a medical practice. Keep up the good work and Merry Christmas!
Lisa
18th December 2023
18th December 2023
Unicity Medical Centre replied on 19th December 2023:
Dear Lisa, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a professional service delivered with care. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Lisa, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a professional service delivered with care. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Thorough
The Dr was thorough and sent me information by text so I had everything I needed.
Amanda
18th December 2023
18th December 2023
Unicity Medical Centre replied on 19th December 2023:
Dear Amanda, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a thorough service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Amanda, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a thorough service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Good
Good friendly service.
Andrew
18th December 2023
18th December 2023
Unicity Medical Centre replied on 19th December 2023:
Dear Andrew, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good friendly service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Andrew, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good friendly service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Friendly receptionist
Friendly receptionist and accommodating re finding a date that didn’t clash with my work.
Finola
18th December 2023
18th December 2023
Unicity Medical Centre replied on 18th December 2023:
Dear Finola, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Finola, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Explained everything very clearly
The nurse was very knowledgeable and professional and explained everything very clearly.
Bridget
15th December 2023
15th December 2023
Unicity Medical Centre replied on 18th December 2023:
Dear Bridget, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Bridget, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Fast response
Friendly people, fast response, helped me over my phobia of needles for a blood test. Always “happy” to visit.
Anonymous
13th December 2023
13th December 2023
Unicity Medical Centre replied on 18th December 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
I was really pleased to be referred for a Dexa scan and with the thoroughness of other surgery health checks. However, the outcome and forward plan for my osteoporosis feel inconclusive. Also, I would like to see the rheumatology result for myself.
Linda
13th December 2023
13th December 2023
Unicity Medical Centre replied on 11th December 2023:
Dear Linda, Thank you very much for your feedback. Please contact us directly for your results. Sam, Digital and Transformation Support Officer
Dear Linda, Thank you very much for your feedback. Please contact us directly for your results. Sam, Digital and Transformation Support Officer
Personable support
Informative and personable support from the doctor.
Sheridan
13th December 2023
13th December 2023
Unicity Medical Centre replied on 14th December 2023:
Dear Sheridan, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Sheridan, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Best experience
Brilliant, staff are very welcoming and friendly, really put at ease, best experience.
Anonymous
13th December 2023
13th December 2023
Unicity Medical Centre replied on 14th December 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with the best experience. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with the best experience. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Caring and helpful
Efficient, caring and helpful.
Anonymous
12th December 2023
12th December 2023
Unicity Medical Centre replied on 14th December 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a efficient, caring and helpful service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a efficient, caring and helpful service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
I felt the doctor was very rude and unprofessional. I came in for tonsillitis and the doctor kept asking me what I had done about this and I replied that I’d called the doctor's and sent pictures in and asked for an appointment. The doctor then continued to ask if I’d taken anything for it which I replied no as I had no other symptoms and taking Nurofen for no reason was not something I was prepared to do. The doctor then followed this by saying "There’s only so much I can do if you're not willing to help yourself” which I think is an odd thing to say considering I’m there to seek help about what I should do, I did not study medicine, I don’t know what medicine I need or what I should do, hence why I booked the appointment. Overall, I think it was very degrading and I felt like I was at a parent's evening and getting a review of my behaviour.
Anonymous
12th December 2023
12th December 2023
Unicity Medical Centre replied on 11th December 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Everyone from answering the phone, getting an appointment to being greeted (always with a smile) at reception to waiting in a beautiful clean environment to meeting with doctors who genuinely seem interested in helping - I cannot fault them the whole team seem to take pride in the service they provide.
Angela
12th December 2023
12th December 2023
Unicity Medical Centre replied on 14th December 2023:
Dear Angela, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Angela, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Good, getting an appointment quickly and getting prescribed antibiotics. However the doctor was not concerned with the cause of my illness, just curing symptoms.
Anonymous
12th December 2023
12th December 2023
Unicity Medical Centre replied on 11th December 2023:
Dear Patient, Thank you very much for your feedback. It is great to hear that you were seen quickly but we apologise if you weren't completely satisfied with your care. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your feedback. It is great to hear that you were seen quickly but we apologise if you weren't completely satisfied with your care. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Excellent care
Excellent care and service given to patients.
Suzanne
12th December 2023
12th December 2023
Unicity Medical Centre replied on 14th December 2023:
Dear Suzanne, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Suzanne, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Staff are condescending and rude and unhelpful. Everything is automatically covid.
Anonymous
12th December 2023
12th December 2023
Unicity Medical Centre replied on 11th December 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Helpful and friendly
Really fast service. Anne was really helpful and friendly and has helped sort a life-long issue I have suffered with.
Anonymous
12th December 2023
12th December 2023
Unicity Medical Centre replied on 14th December 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Can't fault the service
Easy to sign in with instructions for where to go.
I had a blood test and the nurse explained everything beforehand.
Can’t fault the service.
Thank you.
Richard
12th December 2023
12th December 2023
Unicity Medical Centre replied on 14th December 2023:
Dear Richard, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Richard, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Quick response
There was a quick response and in some few minutes I was sent an appointment date.
Esther
11th December 2023
11th December 2023
Unicity Medical Centre replied on 14th December 2023:
Dear Esther, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Esther, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Very helpful
The lady who answered my call was very helpful and spoke to a doctor to help with my enquiry. The doctor phoned me back promptly.
Frances
11th December 2023
11th December 2023
Unicity Medical Centre replied on 14th December 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Very attentive
Members of staff were very attentive and willing to help.
Anonymous
11th December 2023
11th December 2023
Unicity Medical Centre replied on 14th December 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff were attentive and willing to help. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff were attentive and willing to help. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Friendly helpful staff
Friendly helpful staff, nurses etc.
Anonymous
11th December 2023
11th December 2023
Unicity Medical Centre replied on 14th December 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have friendly and helpful staff. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have friendly and helpful staff. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Amazing
The lady I saw yesterday was amazing.
Kara
11th December 2023
11th December 2023
Unicity Medical Centre replied on 14th December 2023:
Dear Kara, Thank you very much for your lovely feedback. It is great to hear that our clinician was amazing. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Kara, Thank you very much for your lovely feedback. It is great to hear that our clinician was amazing. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Very nice staff
Quick service, very nice staff.
Raymond
11th December 2023
11th December 2023
Unicity Medical Centre replied on 14th December 2023:
Dear Raymond, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a quick service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Raymond, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a quick service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Personal touch
The personal touch.
Gerard
5th December 2023
5th December 2023
Unicity Medical Centre replied on 6th December 2023:
Dear Gerard, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Gerard, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Felt judged through the entire appointment because I was 5 minutes late. Then described my symptoms and got told off for not taking a covid test before going to the clinic, even though I wasn't told to do one (I took one after and I did not have covid). Second time I've had a poor experience with this GP.
Anonymous
4th December 2023
4th December 2023
Unicity Medical Centre replied on 4th December 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
I got there early and was seen very quickly however I didn’t particularly feel the physician I saw was interested in actually helping but rather getting me in and out as quickly as possible.
Friendly enough but I didn’t feel my concerns were heard which is a shame as previous appointments have been an entirely different experience.
Anonymous
4th December 2023
4th December 2023
Unicity Medical Centre replied on 4th December 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Service was excellent
The service was excellent.
Anonymous
3rd December 2023
3rd December 2023
Unicity Medical Centre replied on 6th December 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Very good experience
The staff are so friendly and make you feel at ease. They get everything done very efficiently and overall a very good experience.
Anonymous
1st December 2023
1st December 2023
Unicity Medical Centre replied on 6th December 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a very good experience overall. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a very good experience overall. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Helpful and caring
Helpful and caring medical professionals.
David
1st December 2023
1st December 2023
Unicity Medical Centre replied on 6th December 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our medical professionals are helpful and caring. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our medical professionals are helpful and caring. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Excellent service
Excellent service.
Anonymous
30th November 2023
30th November 2023
Unicity Medical Centre replied on 6th December 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
My experience
That I needed to wait 2 weeks for an appointment when I was in pain, after which I did not get a clear answer and I was recommended to have a blood test, which I was offered more the 2 additional weeks after. These times are simply unacceptable, and paradoxically the clinic never looks too busy.
Roberto
27th November 2023
27th November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
My experience
The receptionists were rude and unhelpful. I tried to get an urgent appointment to see a doctor on three different occasions over the space of a week and they said no on all occasions. I subsequently ended up in A&E as my symptoms weren’t assessed and treated in a timely manner.
Anonymous
27th November 2023
27th November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
My experience
The anp was dismissive of my questions and told me that there was nothing that could be done for my pain.
Anonymous
27th November 2023
27th November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Very helpful and friendly
Very helpful and friendly staff, medical and admin.
Lovely clean building.
Anonymous
26th November 2023
26th November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff are very helpful and friendly. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff are very helpful and friendly. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Very kind
Very kind doctor.
Anonymous
26th November 2023
26th November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our Dr was very kind. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our Dr was very kind. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Excellent medical care
Very helpful & friendly reception staff, excellent medical care too.
Andrew
26th November 2023
26th November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our reception staff are friendly and helpful. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our reception staff are friendly and helpful. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
The diagnosis done, results, analysis and concern the Doctor had over my diabetic status. I was also given attention by the receiption office. Generally the services are classic.
Anonymous
25th November 2023
25th November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Friendliness and professionalism.
Florin
25th November 2023
25th November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Florin, Thank you very much for your lovely feedback. It is great to hear that our team is friendly and professional. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Florin, Thank you very much for your lovely feedback. It is great to hear that our team is friendly and professional. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Prompt
Prompt appointment time
Easy check- in.
Fiona
25th November 2023
25th November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Fiona, Thank you very much for your lovely feedback. It is great to hear that your appointment was prompt. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Fiona, Thank you very much for your lovely feedback. It is great to hear that your appointment was prompt. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
The staff were all lovely
It was so easy and quick to get an appointment. My appointment was on time and the staff were all lovely and helpful.
Katherine
25th November 2023
25th November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Katherine, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Katherine, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Relaxed feel
The swiftness and relaxed feel of the appointment.
Anonymous
24th November 2023
24th November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Amiability of the personnel
The quality of the service.
Amiability of the personnel.
Cleanliness of the environment.
Confidentiality.
Akwangha
24th November 2023
24th November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Akwangha, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Akwangha, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Feel valued
Friendly staff, feel valued.
Jayeola
24th November 2023
24th November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Jayeola, Thank you very much for your lovely feedback. It is great to hear that ou staff are friendly and you felt valued. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Jayeola, Thank you very much for your lovely feedback. It is great to hear that ou staff are friendly and you felt valued. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
She was nice and patient.
She helped me so much.
Huda
23rd November 2023
23rd November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Huda, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Huda, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Fast service
The fast service.
Anonymous
23rd November 2023
23rd November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a fast service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a fast service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Almost okay
Md
23rd November 2023
23rd November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Md, Thank you very much for your lovely feedback. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Md, Thank you very much for your lovely feedback. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Listened to my concerns
The doctor listened to my concerns and referred me to the right people.
Anonymous
23rd November 2023
23rd November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
I don’t think my case and injury were taken with severity the it has.
Levi
23rd November 2023
23rd November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Levi, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. (expand) If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Levi, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. (expand) If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Nurse Karen Mitchell was very kind
Nurse Karen Mitchell was very kind and made me feel comfortable. She is good at her job and welcoming.
Thank you
Anonymous
22nd November 2023
22nd November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that Our Nurse Karen was kind and made you feel comforable. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that Our Nurse Karen was kind and made you feel comforable. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
I would say very good because earlier this year I had a really good experience for a few months and the nurses had been amazing, but when it comes to somewhat minor problems I would appreciate if the doctors took more effort into examining in person instead of over the phone or sending pictures, because most of the times it just ends up in the problem not being resolved as quick and needing to have multiple phone calls and treatments. But nevertheless everyone is very kind and helpful.
Anonymous
22nd November 2023
22nd November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Patient, Thank you very much for your lovely feedback this will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback this will be passed onto the team. Sam, Digital and Transformation Support Officer
My experience
Good.
Kikelomo
22nd November 2023
22nd November 2023
Unicity Medical Centre replied on 27th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the team. Sam, Digital and Transformation Support Officer
Friendly and kind
The staff were very friendly and kind.
Matilda
22nd November 2023
22nd November 2023
Unicity Medical Centre replied on 22nd November 2023:
Dear Matilda, Thank you very much for your lovely feedback. It is great to hear that the staff were very friendly and kind. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Matilda, Thank you very much for your lovely feedback. It is great to hear that the staff were very friendly and kind. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
My GP belittled me, saying that my problem was not even a clinical issue. She did not properly explain the steps I needed to take to heal my problem and used medical jargon without clarifying what it meant. She essentially recommended 'bathroom surgery' which was highly painful and had a risk of reinfection.
Anonymous
22nd November 2023
22nd November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. (expand) If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. (expand) If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Prompt
Prompt response.
Olumide
22nd November 2023
22nd November 2023
Unicity Medical Centre replied on 22nd November 2023:
Dear Olumide, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a prompt service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Olumide, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a prompt service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Everything is fine
Everything is fine.
Fahim
22nd November 2023
22nd November 2023
Unicity Medical Centre replied on 22nd November 2023:
Dear Fahim, Thank you very much for your feedback. It is great to hear that we have provided you with a fine service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Fahim, Thank you very much for your feedback. It is great to hear that we have provided you with a fine service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
I phoned the day before my appointment to explain that I was in hospital so could we make it a phone call instead of a face to face. I’m still waiting for that call a week later. You haven’t even tried to call me.
Christine
22nd November 2023
22nd November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Christine, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. (expand) If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Christine, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. (expand) If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
My experience
Get given an appointment on a day that I am working and told to keep my phone on me at all times which I can’t do when I work in a kitchen. Was phoned twice whilst I was on shift and missed both calls and no efforts to try and reschedule or call at a time I was available. I needed that appointment to get more medication and now I am running out of that medication
Anonymous
21st November 2023
21st November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Appointment
The doctor I saw was very good but tried booking an appointment after and there was no availability until 3 weeks after.
Anonymous
21st November 2023
21st November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Patient, Thank you very much for your feedback. It is great to hear that the doctor you saw was very good. We are sorry that you have to wait for a follow up. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your feedback. It is great to hear that the doctor you saw was very good. We are sorry that you have to wait for a follow up. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
The nurse I saw was lovely and brilliant at taking my blood test.
Unfortunately I found the young receptionist that I saw when I came to collect a paper copy of my blood test unfriendly and not particularly willing to help.
Anonymous
21st November 2023
21st November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our nurse to be lovely. We are sorry that the receptionist appeared to be unfriendly and unwilling to help/ Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your feedback. It is great to hear that you found our nurse to be lovely. We are sorry that the receptionist appeared to be unfriendly and unwilling to help/ Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
Anonymous
21st November 2023
21st November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Patient, Thank you very much for the 5 stars. It is great to hear that we have provided you with an excellent service.
Dear Patient, Thank you very much for the 5 stars. It is great to hear that we have provided you with an excellent service.
Appointment
My appointment was okay. It was concluded within a short period of time.
Anonymous
21st November 2023
21st November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
The nurse was really friendly
I didn’t wait long to be seen and the nurse was really friendly. I was giving a blood test and it was quick & painless.
Anonymous
21st November 2023
21st November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Appointment same day
Phone answered almost immediately & appointment same day. Prescribed antibiotics.
Anonymous
21st November 2023
21st November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Dr Klemenz, reception both top.
Benjamin
21st November 2023
21st November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Benjamin, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Benjamin, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Customer service is amazing
The way the staff comforted me as I am nervous so the reassurance made me feel better and the staff’s customer service is amazing.
Emily
20th November 2023
20th November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Emily, Thank you very much for your lovely feedback. It is great to hear that we gave you reassurance and made you feel better. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Emily, Thank you very much for your lovely feedback. It is great to hear that we gave you reassurance and made you feel better. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Prompt attention
Prompt attention and show of concern even when I was not in a hurry, I was motivated to attend my appointment earlier.
Oluwasetemi
20th November 2023
20th November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Oluwasetemi, Thank you very much for your feedback. It is great to hear that we have provided you with an good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Oluwasetemi, Thank you very much for your feedback. It is great to hear that we have provided you with an good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
The best GP I've had
Dr Wong is wonderful - likely the best GP I've had! She listened to me and booked the relevant appointments to get tests and diagnosis underway.
Tsvetelina
20th November 2023
20th November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Tsvetelina, Thank you very much for your lovely feedback about Dr Wong. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Tsvetelina, Thank you very much for your lovely feedback about Dr Wong. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
Questions asked about health and other conditions.
Anonymous
20th November 2023
20th November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Patient, Thank you very much for your feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Thoroughness.
Had to wait a long time for blood test though.
Natalia
6th November 2023
6th November 2023
Unicity Medical Centre replied on 21st November 2023:
Dear Natalia, Thank you very much for your feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Natalia, Thank you very much for your feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Very rude receptionists to everyone around me, but lovely and understanding surgeon.
Anonymous
6th November 2023
6th November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you found the receptionist very rude, but are pleased that you found the GP understanding. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you found the receptionist very rude, but are pleased that you found the GP understanding. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
My experience
Nothing
Stephen
6th November 2023
6th November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Stephen, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Stephen, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
My experience
I am afraid the clinician I was booked in with was confrontational and very impatient. I mistakenly booked in on the electronic system and sat downstairs in reception not realising I had to go upstairs. When I realised this after a couple of minutes I went to the first floor only to be confronted with a very rude clinician complaining about my tardiness. I tried to explain but she tried to change the narrative by stating I was shouting at her. I was upset by this and your practice manager had to get involved. I found the whole experience quite upsetting and have decided to change practices due to this experience. I felt all staff were supporting the clinician and assumed I was the one at fault. Also found other negative experiences in previous visits so I decided as I suffer with mental health NOT to continue with your service anymore. Thoroughly disappointed.
Faiz
6th November 2023
6th November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Faiz, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Faiz, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
My wife and I were kept waiting over 20 minutes without being told the doctor was in an emergency until we went down to the reception and got this information, besides, we saw 4 patients who went ahead of us.
Sanaa
6th November 2023
6th November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Sanaa, Thank you for your feedback. We are sorry to hear that you had a negative experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Sanaa, Thank you for your feedback. We are sorry to hear that you had a negative experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Experienced and friendly staff
Discipline, time efficiency, messages follow-up, prompt phone calls, experienced and friendly staff attention, consideration on missed appointments, beautifully working staff with the organised environment, satiable service.
Anonymous
6th November 2023
6th November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Fantastic!
Nurse Davies is fantastic!
Anonymous
6th November 2023
6th November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that Nurse Davies is fantastic, we agree. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that Nurse Davies is fantastic, we agree. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Good measures are taken for personalised healthcare along with relevant and useful medical advice.
Paresh
6th November 2023
6th November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Paresh, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Paresh, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Good service
Good service.
Anonymous
5th November 2023
5th November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very helpful and friendly
The nurse that performed my new patient health check was very helpful and friendly.
Anonymous
5th November 2023
5th November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our nurse was very helpful and friendly. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our nurse was very helpful and friendly. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Thorough and thoughtful
Consultation was on time, thorough and thoughtful. I felt time was taken to discuss every issue and I felt my comments were listened to.
Jonathan
5th November 2023
5th November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Jonathan, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Jonathan, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Made me feel comfortable
The woman was friendly, made me feel comfortable and efficient at her job. She booked a review appointment too and gave me some extra advice about my problems.
Anonymous
4th November 2023
4th November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our clinician made you feel comfortable and was efficient. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our clinician made you feel comfortable and was efficient. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
GP appointment
It’s very convenient for me to get the first time GP appointment.
Anonymous
4th November 2023
4th November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our service was convenient for you. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our service was convenient for you. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
Helpful GP.
Prisca
3rd November 2023
3rd November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Prisca, Thank you very much for your lovely feedback. It is great to hear that our GP was helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Prisca, Thank you very much for your lovely feedback. It is great to hear that our GP was helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Attitude to patients.
Alexander
3rd November 2023
3rd November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Alexander, Thank you very much for your lovely feedback. It is great to hear that we have a good attitude towards our patients. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Alexander, Thank you very much for your lovely feedback. It is great to hear that we have a good attitude towards our patients. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Caring manner, efficient
Everyone is always pleasant. Spoken to in a professional and caring manner. Was very efficient.
Daniel
3rd November 2023
3rd November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Daniel, Thank you very much for your lovely feedback. It is great to hear that our staff are always pleasant and you are spoken to in a professional and caring manner. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Daniel, Thank you very much for your lovely feedback. It is great to hear that our staff are always pleasant and you are spoken to in a professional and caring manner. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Helpful and friendly
Promptness of appointment, helpful and friendly staff.
Shelley
2nd November 2023
2nd November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Shelley, Thank you very much for your lovely feedback. It is great to hear that your appointment was prompt, and our staff are friendly and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Shelley, Thank you very much for your lovely feedback. It is great to hear that your appointment was prompt, and our staff are friendly and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
So supportive and helpful
All the staff and doctors are so supportive and helpful.
Anonymous
2nd November 2023
2nd November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that out staff are supportive and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that out staff are supportive and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Gentle and kind
A gentle and kind doctor.
Huaicheng
2nd November 2023
2nd November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Huaicheng, Thank you very much for your lovely feedback. It is great to hear that our clinician was gentle and kind. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Huaicheng, Thank you very much for your lovely feedback. It is great to hear that our clinician was gentle and kind. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
I appreciate the quality service delivery I always enjoy when I visit the GP, also they usually make necessary referrals for me to support my medical services.
Anonymous
2nd November 2023
2nd November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a quality service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a quality service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Treated me with respect
All the clinicians I spoke to were lovely and treated me with respect. They took into account my wishes and made suggestions based on this.
Anonymous
1st November 2023
1st November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our clinicians treated you with respect and were lovely. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our clinicians treated you with respect and were lovely. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Made me feel very comfortable
Every member of staff I spoke to were incredibly friendly and made me feel very comfortable.
Maddison
1st November 2023
1st November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Maddison, Thank you very much for your lovely feedback. It is great to hear that our staff are friendly and made you feel comfortable. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Maddison, Thank you very much for your lovely feedback. It is great to hear that our staff are friendly and made you feel comfortable. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
The receptionist is always curt and unfriendly right from my first experience in January 2022.
Anonymous
1st November 2023
1st November 2023
Unicity Medical Centre replied on 30th October 2023:
Dear Patient, Thank you for your feedback. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Great
Great and friendly staff.
Anonymous
1st November 2023
1st November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff are friendly and great. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff are friendly and great. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Doctor was really nice
Doctor was really nice. So much better than my last surgery.
Anonymous
1st November 2023
1st November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our clinician was nice. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our clinician was nice. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
I was admitted quickly and without any problems. I wish everyone had such an approach to patients.
Urszula
1st November 2023
1st November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Urszula, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Urszula, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Amazing
Amanda the mental health nurse is one the the most amazing practitioners I have ever spoken to. She has been supporting me through my mental health and you are so incredibly lucky as a practice, to have such an amazing person on your team.
Victoria
1st November 2023
1st November 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Victoria, Thank you very much for your lovely feedback. It is great to hear that Amanda is supportive and amazing. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Victoria, Thank you very much for your lovely feedback. It is great to hear that Amanda is supportive and amazing. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Had a telephone appointment. The doctor called me 4 hours early and was rude throughout the whole call. Really disappointed.
Anonymous
1st November 2023
1st November 2023
Unicity Medical Centre replied on 30th October 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Very good conversation with my GP.
Anonymous
31st October 2023
31st October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
The best surgery I've been with
I had a really good experience, the ladies on reception are lovely as always, and I was seen in an appropriate time, the advice I received from the clinician I saw was really good and they have thoroughly checked everything and invited me back for follow up bloods and ECG.
Uni Medical Centre is the best doctors surgery I've been with. You should all be proud.
Anonymous
31st October 2023
31st October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you think we are 'the best doctors surgery that you have been with'. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you think we are 'the best doctors surgery that you have been with'. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
I came late for my appointment and it was how passionate and understanding she was regarding my health.
Anonymous
31st October 2023
31st October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Quality care
The friendly and supportive reception provided by the front desk assistants, as well as the quality care and feedback received from the GP.
Chukwuemeka
31st October 2023
31st October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Chukwuemeka, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Chukwuemeka, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Fantastic fantastic
All the staff I met on the ground were fantastic.
Anonymous
31st October 2023
31st October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service and that the staff were fantastic. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service and that the staff were fantastic. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Great
I had a great experience and service was great and quick.
Anonymous
31st October 2023
31st October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent experience. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent experience. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Friendly, helpful
Friendly, helpful staff.
Nicholas
31st October 2023
31st October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Nicholas Thank you very much for your lovely feedback. It is great to hear that our staff are friendly and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Nicholas Thank you very much for your lovely feedback. It is great to hear that our staff are friendly and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
Communication. Can you please provide me my report copies . Thank you.
Tapankumar
31st October 2023
31st October 2023
Unicity Medical Centre replied on 31st October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Please contact us directly for copies of your report. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Please contact us directly for copies of your report. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very kind
The doctor Wong is very kind.
Anonymous
30th October 2023
30th October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that Dr Wong is very kind. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that Dr Wong is very kind. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Staff were very friendly
The staff were very friendly and helpful.
Sandra
30th October 2023
30th October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Sandra, Thank you very much for your lovely feedback. It is great to hear that our staff were very friendly and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Sandra, Thank you very much for your lovely feedback. It is great to hear that our staff were very friendly and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Friendly and efficient
Friendly and efficient service.
Anonymous
30th October 2023
30th October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a friendly and efficient service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a friendly and efficient service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Brilliant
Brilliant, no waiting around.
Eileen
30th October 2023
30th October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Eileen, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Eileen, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Attention to my problem
The doctor's attention to my problem.
Sylvia
30th October 2023
30th October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Sylvia, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Sylvia, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Seen very promptly
Very clean and very friendly, helpful staff. I was seen very promptly and felt very comfortable.
Simon
30th October 2023
30th October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Simon, Thank you very much for your lovely feedback. It is great to hear that you were seen promptly and felt comfortable. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Simon, Thank you very much for your lovely feedback. It is great to hear that you were seen promptly and felt comfortable. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Efficient
Efficient and friendly staff.
Janis
30th October 2023
30th October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Janis, Thank you very much for your lovely feedback. It is great to hear that we have efficient and friendly staff. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Janis, Thank you very much for your lovely feedback. It is great to hear that we have efficient and friendly staff. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Seen very swiftly
I was seen very swiftly.
Anonymous
30th October 2023
30th October 2023
Unicity Medical Centre replied on 6th November 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
Poor service from receptionist booking me appointments left right and centre then blaming me for not turning up when I never asked for appointments. And being removed off the list, why? Poor reception service.
Anonymous
26th October 2023
26th October 2023
Unicity Medical Centre replied on 26th October 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
The fact that I called at 8:05 am and was placed on a duty list, was messaged by the doctors at 09:10 am saying I missed the call that I’d been waiting for and then told to wait for another callback. Waited around and missed a whole day of work for me to then phone the doctor at 16:35 pm, they close in 25 minutes and I asked if the doctor was going to call me; to then be told that the doctor had already marked me down as spoken to and that I’ll have to call back Monday. I’ve been trying to get an appointment for 3 weeks now and the same thing keeps happening. Meant to be a GP but I haven’t been able to get an in-person appointment in ages.
Anonymous
26th October 2023
26th October 2023
Unicity Medical Centre replied on 26th October 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Too little time for a GP to deal with a new patient.
Anonymous
25th October 2023
25th October 2023
Unicity Medical Centre replied on 25th October 2023:
Dear Patient, Thank you for your feedback. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
I like the fact that they care for their patients and always look out for their patients. They give best treatment to their patients.
Oluwakemi Rukayat
24th October 2023
24th October 2023
Unicity Medical Centre replied on 29th October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a great service and that we look out for our patients. Your feedback will be passed onto the team. Thank you again, Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a great service and that we look out for our patients. Your feedback will be passed onto the team. Thank you again, Sam, Digital and Transformation Support Officer
Very efficient
I needed an asthma review, there was an appointment in 30 minutes. So I stayed. The practitioner was very efficient.
Anonymous
24th October 2023
24th October 2023
Unicity Medical Centre replied on 29th October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a great service and that we were efficient. Your feedback will be passed onto the team. Thank you again, Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a great service and that we were efficient. Your feedback will be passed onto the team. Thank you again, Sam, Digital and Transformation Support Officer
Helpful
Friendly and helpful.
Ijeoma
24th October 2023
24th October 2023
Unicity Medical Centre replied on 29th October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a great service and that we were friendly and helpful. Your feedback will be passed onto the team. Thank you again, Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a great service and that we were friendly and helpful. Your feedback will be passed onto the team. Thank you again, Sam, Digital and Transformation Support Officer
Appointment
I felt I had been listened to and the GP took the time to make sure that all issues had been addressed.
Anna
23rd October 2023
23rd October 2023
Unicity Medical Centre replied on 29th October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a great service. Your feedback will be passed onto the team. Thank you again, Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a great service. Your feedback will be passed onto the team. Thank you again, Sam, Digital and Transformation Support Officer
My experience
Saw a physicians associate, who it felt like wasn’t listening to me, was rushing to get through the appointment and hadn’t read my medical history or what medications I was taking. Was told I needed a blood test but not what to do about it. Very disappointed in how I was spoken to.
Then called up reception and spoke to a receptionist about the blood test, she was so lovely, honestly could not praise her enough. Happy to book it for my and inform me all the dates and happy to wait whilst I checked my calendar.
Anonymous
23rd October 2023
23rd October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience with one of our Physicians Associates at Uni-City Medical Centre. However, it is lovely to hear that our receptionist was very accommodating. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience with one of our Physicians Associates at Uni-City Medical Centre. However, it is lovely to hear that our receptionist was very accommodating. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
My experience
Receptionist I dealt with was a pain to deal with and wouldn't give me an appointment. Usually don't have an issue but she was terrible. Feels like the receptionist thinks she's a doctor.
Anonymous
23rd October 2023
23rd October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
The staff are so professional and efficient but really personable and kind as well.
The only feedback I have is that the new way of having to go in for 1 thing at a time is annoying, I had to take 4 separate appointments to get everything sorted instead of having a slightly longer slot twice, like you have previously facilitated, which was so much more efficient for all and less costly. The things were all connected to 1 medical instance.
I appreciate that it may seem easier to have it all divided into clinics, but in the grand scheme of things if this is too rigid it is poor time management for all and now, being on the high street means it costs more to get to you on public transport/ car parking.
It would be interesting to know if it increases the chance of people being no-shows, I was debating not attending my regular screening because I was reluctant to go all the way back in for something so minor and quick when I had already been in so many times recently.
Anonymous
23rd October 2023
23rd October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a professional and personable service. If you would like to discuss the your additional comments then please contact us directly. Thank you again, Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a professional and personable service. If you would like to discuss the your additional comments then please contact us directly. Thank you again, Sam, Digital and Transformation Support Officer
Fu and COVID jabs
I came in early for flu and COVID jabs was seen straight away. Jabs explained well put at ease. Surgery immaculately clean and staff pleasant.
Michael
23rd October 2023
23rd October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Michael, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Michael, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Appointment was on time and helpful for what I needed.
Anonymous
22nd October 2023
22nd October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very impressed!
Amazing short time in completing an e-consult and the doctor phoning me. Very impressed!
Susannah
22nd October 2023
22nd October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Susannah, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Susannah, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Personalisation of consultation. Doctor referring to me by my name.
Vicky
22nd October 2023
22nd October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Vicky, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Vicky, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Efficient and professional
Very quick, efficient and professional service.
Anton
22nd October 2023
22nd October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Anton, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a very quick, efficient and professional service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Anton, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a very quick, efficient and professional service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
So welcoming and friendly
The resident doctor, Dr Alalade was so welcoming and friendly.
Anonymous
22nd October 2023
22nd October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that Dr Alalade was welcoming and friendly. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that Dr Alalade was welcoming and friendly. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very professional
On time, very professional.
Richard
21st October 2023
21st October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Richard, Thank you very much for your lovely feedback. It is great to hear that we your appointment was on time and we were professional in our service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Richard, Thank you very much for your lovely feedback. It is great to hear that we your appointment was on time and we were professional in our service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
The outlook of the centre.
Janice
21st October 2023
21st October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Janice, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Janice, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
How friendly the staff were
How friendly the staff were.
Anonymous
21st October 2023
21st October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff are friendly. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff are friendly. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Everything is ok.
Fahim
21st October 2023
21st October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Fahim, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Fahim, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very friendly and helpful
The reception staff are very friendly and helpful.
Anonymous
21st October 2023
21st October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our receptionists are very friendly and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our receptionists are very friendly and helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Good treatment
Good treatment.
Anonymous
20th October 2023
20th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Friendliness of the staff
Friendliness of the staff.
Anonymous
20th October 2023
20th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff are friendly. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff are friendly. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very helpful
Easy to talk to and very helpful.
Lorna
20th October 2023
20th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Lorna, Thank you very much for your lovely feedback. It is great to hear that our staff are easy to talk to and vert helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Lorna, Thank you very much for your lovely feedback. It is great to hear that our staff are easy to talk to and vert helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
The staff and the GPs seem so relaxed but always professional considering the noise and commotion that often happens just outside the surgery. Also I always manage to get decent appointments unlike other surgeries where they have to wait months!
Anonymous
20th October 2023
20th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Due to ADHD medication shortage, I was forced to quit abruptly by the private clinic doing the prescription for me; however, the staff from Unicity Medical Centre did everything they could to start the Shared Care Agreement process in order to prescribe the medication for me. It took a couple of weeks, but finally they managed to sort this out brilliantly and I have a prescription now. Thank you for your help.
Anonymous
19th October 2023
19th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we could help you with your medication issue. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we could help you with your medication issue. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Relaxed atmosphere
We didn’t have to wait long, friendly staff, relaxed atmosphere,nurse who did my jab didn’t hurt.
Anonymous
17th October 2023
17th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Welcoming staff, punctual
Welcoming staff, punctuality, friendliness and professional.
Roger
17th October 2023
17th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Roger, Thank you very much for your lovely feedback. It is great to hear that our staff are welcoming, on time, friendly and professional. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Roger, Thank you very much for your lovely feedback. It is great to hear that our staff are welcoming, on time, friendly and professional. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Easy to book an appointment
Easy to book an appointment and almost always on the day or within a few days. Staff are friendly too and make the experience easy.
Anonymous
17th October 2023
17th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Good with at what they do
Practice nurses were welcoming, put me at ease and were efficient and good with at what they do.
Anonymous
17th October 2023
17th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
I felt listened to
Kindness of the lady who did my appointment- I felt listened to.
Molly
17th October 2023
17th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Molly, Thank you very much for your lovely feedback. It is great to hear that you felt listened too. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Molly, Thank you very much for your lovely feedback. It is great to hear that you felt listened too. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very thorough and kind
Dr Wong was very thorough and kindly. Reception staff helpful.
Wendy
16th October 2023
16th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Wendy, Thank you very much for your lovely feedback. It is great to hear that Dr Wong was thorough and kind and that the reception staff are helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Wendy, Thank you very much for your lovely feedback. It is great to hear that Dr Wong was thorough and kind and that the reception staff are helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Many thanks
Everything done really well by all staff. Many thanks.
Deirdre
16th October 2023
16th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Deirdre, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Deirdre, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very impressed
I was very impressed with how quickly I was seen by the surgery, how seriously they took my issue and how they were able to resolve it for me. Thanks very much for your help.
Anonymous
16th October 2023
16th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Booked an appointment for a mental health review to be told a week later it was on the phone rather than face to face. Appointment was meant for 9 am, no one rang so I rang the surgery who said “Oh phone calls are never on time” and that my slot had been moved to 12:15. I had no correspondence to suggest it had been moved. Received a phone call at 11:30. The phone call in itself was okay.
Anonymous
16th October 2023
16th October 2023
Unicity Medical Centre replied on 16th October 2023:
Dear Patient, Thank you for the feedback. We are sorry to hear that you have had a poor experience at the practice. If you would like to discuss this further please contact us directly. Thank you Uni-City Medical Centre
Dear Patient, Thank you for the feedback. We are sorry to hear that you have had a poor experience at the practice. If you would like to discuss this further please contact us directly. Thank you Uni-City Medical Centre
Unicity Medical Centre
Nothing got solved, I went to the physical therapist and they only wrote down everything, also I asked for 2 things to be checked and only one has been dealt with. I'm still having the issue with my wrist.
Anonymous
16th October 2023
16th October 2023
Unicity Medical Centre replied on 16th October 2023:
Dear Patient, Thank you for the feedback. We are sorry to hear that you have had a poor experience at the practice. If you would like to discuss this further please contact us directly. Thank you Uni-City Medical Centre
Dear Patient, Thank you for the feedback. We are sorry to hear that you have had a poor experience at the practice. If you would like to discuss this further please contact us directly. Thank you Uni-City Medical Centre
Well-organised and prepared
Very well-organised and prepared. In and out almost in time to avoid a car parking fee at the extortionate Cascades car park!
Anonymous
16th October 2023
16th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we are well organised and prepared. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we are well organised and prepared. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Treated me with dignity and respect
Thorough check-up, listened to what I had to say, actioned my request and treated me with dignity and respect throughout. The appointment was positive, as was the attitude of the clinician.
Anonymous
16th October 2023
16th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Couldn't be more impressed
Timely and efficient use of resources. I called at 09:30, phone appointment at 10:30 and face-to-face an hour later. Well organised when I arrived and friendly and professional assessment at the practice. Couldn’t be more impressed.
Anonymous
16th October 2023
16th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Made us feel very relaxed
My husband and I both had our Covid and flu jabs. We were in and out within a few minutes and they were very nice ladies who made us feel very relaxed.
Anonymous
15th October 2023
15th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Top-notch
The attention they give and the prompt responses. Their approach to customers is top-notch. I love them all.
Anonymous
15th October 2023
15th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Friendly, professional
Friendliness, professionalism of the surgery.
Celia
15th October 2023
15th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Celia, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a friendly and professional service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Celia, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a friendly and professional service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Caring practice
Reception always fabulous. Friendly nurses. Caring practice.
Sheridan
14th October 2023
14th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Sheridan, Thank you very much for your lovely feedback. It is great to hear that our receptionists are fabulous, the nurses are friendly and we are a caring practice. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Sheridan, Thank you very much for your lovely feedback. It is great to hear that our receptionists are fabulous, the nurses are friendly and we are a caring practice. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
Excellent.
Md
14th October 2023
14th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Md, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Md, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Helpful
Helpful staff.
Barbara
14th October 2023
14th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Barbara, Thank you very much for your lovely feedback. It is great to hear that our staff are helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Barbara, Thank you very much for your lovely feedback. It is great to hear that our staff are helpful. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Professionalism and friendliness of all staff.
Anonymous
14th October 2023
14th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff are professional and friendly. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that our staff are professional and friendly. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Quick and attentive
Clean spaces, relatively quick and attentive reception, room for improvement regarding organization.
Anonymous
14th October 2023
14th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a four staff service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a four staff service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Really nice and put me at ease
The doctor I saw for my mental health was really nice and put me at ease!
Anonymous
14th October 2023
14th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that the clinician was nice and put you at ease. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that the clinician was nice and put you at ease. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Always kind and caring
I had pain free vaccinations.
People are always kind and caring.
Victoria
14th October 2023
14th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
She was very good to me!!!
Anonymous
14th October 2023
14th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
Staff.
Alison
13th October 2023
13th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Time management is excellent
Maintanence of the place is commendable and time management is excellent.
Anonymous
13th October 2023
13th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Politeness.
Jayne
13th October 2023
13th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Jayne, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Jayne, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Appointment
The help, the understanding, the assessment, the plan..
Anonymous
13th October 2023
13th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
It is a nice place with kind hospitality.
Anonymous
13th October 2023
13th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Seen quickly
Always seen quickly.
Trudy
12th October 2023
12th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Trudy, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Trudy, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Outstanding
The reception people are outstanding, so helpful and really went out of their way to help. I love the nurse Grace, she is so professional and the best at taking blood.
Aida
12th October 2023
12th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Aida, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Aida, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Professional service
Prompt, professional service.
Rodney Jeffcote
12th October 2023
12th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Rodney, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a prompt, professional service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Rodney, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a prompt, professional service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Efficient staff
Friendly and efficient staff.
Natalie Wood
12th October 2023
12th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Natalie, Thank you very much for your lovely feedback. It is great to hear that our staff are friendly and efficient. Your comments will be passed onto the team. Sam, Digital and Transformation Support Officer
Dear Natalie, Thank you very much for your lovely feedback. It is great to hear that our staff are friendly and efficient. Your comments will be passed onto the team. Sam, Digital and Transformation Support Officer
Seen on time
Very efficient. Seen on time. Staff lovely.
Anonymous
12th October 2023
12th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
Nice staff.
Anonymous
12th October 2023
12th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Friendly and professional
Speed of organisation, very friendly and professional.
Thomas Bebbington
12th October 2023
12th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Thomas, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Thomas, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Great
There was next to no waiting time, less than 2 minutes. The staff were friendly, efficient and fast. Great!
Nicola Smith
11th October 2023
11th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Nicola, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Nicola, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Timely, friendly
Timely, friendly staff, efficient.
Anonymous
11th October 2023
11th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Always helpful.
Anonymous
11th October 2023
11th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very professional
Friendly staff. Very professional nurses.
Anonymous
11th October 2023
11th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
My appointment was very rushed and then my prescription was not sent through to the pharmacy which meant I had to call and ask for it to be done.
Anonymous
11th October 2023
11th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Patient, Thank you for your feedback. We apologise that you felt rush with your appointment and that you had to call us to chase your prescription. If you would like to discuss this further, then please contact us. Many thanks, Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We apologise that you felt rush with your appointment and that you had to call us to chase your prescription. If you would like to discuss this further, then please contact us. Many thanks, Sam, Digital and Transformation Support Officer
Excellent
Very timely, straight in, vaccinations done, straight out. Excellent.
Anonymous
11th October 2023
11th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Patient, Thank you very much for you feedback. It is great to hear that we provided an excellent service. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for you feedback. It is great to hear that we provided an excellent service. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
Excellent service
Very quick, excellent service.
Stephen
11th October 2023
11th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Patient, Thank you very much for you feedback. It is great to hear that we provided an excellent service. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for you feedback. It is great to hear that we provided an excellent service. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
On top of their game
Always found the surgery to be on top of their game, from contacting me to arrange a time to go in, to having the work done. Happy to have you there.
Pamela
11th October 2023
11th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Patient, Thank you very much for you feedback. It is great to hear that you are happy with the service that we are providing. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for you feedback. It is great to hear that you are happy with the service that we are providing. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
Very helpful and kind
As ever, fantastic and efficient booking an appointment on the phone. I was given an appointment for that same day and was called to see the advanced nurse practitioner absolutely on time. She was extremely knowledgeable and very helpful and kind.
Anonymous
10th October 2023
10th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Patient, Thank you very much for you feedback. It is great to hear that you are happy with the service that we are providing. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for you feedback. It is great to hear that you are happy with the service that we are providing. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
Vaccinations
The vaccinations were administered very efficiently and effectively.
Anonymous
10th October 2023
10th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Patient, Thank you very much for you feedback. It is great to hear that our service is very efficient. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for you feedback. It is great to hear that our service is very efficient. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
Caring service
Kind, friendly, caring service. Thank you all.
Miriam Ward
10th October 2023
10th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Miriam, Thank you very much for you feedback. It is great to hear that we are a friendly and caring service. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
Dear Miriam, Thank you very much for you feedback. It is great to hear that we are a friendly and caring service. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
Jab clinic
The good, organised yet welcoming jab clinic.
Cecilia
10th October 2023
10th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Cecilia, Thank you very much for you feedback. It is great to hear that you are happy with our service. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
Dear Cecilia, Thank you very much for you feedback. It is great to hear that you are happy with our service. Your feedback will be passed onto the staff. Many thanks, Sam, Digital and Transformation Support Officer
Polite and efficient
On time, polite and efficient.
Michael
10th October 2023
10th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Michael Thank you very much for you feedback. It is great to hear that you are happy with our service. Your feedback will be passed onto the staff. Many thanks,
Dear Michael Thank you very much for you feedback. It is great to hear that you are happy with our service. Your feedback will be passed onto the staff. Many thanks,
The surgery is the best
The surgery is the best, they all go above and beyond to help you.
Neil
10th October 2023
10th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Neil, Thank you very much for you feedback. It is great to hear that you are happy with our service. Your feedback will be passed onto the staff. Many thanks,
Dear Neil, Thank you very much for you feedback. It is great to hear that you are happy with our service. Your feedback will be passed onto the staff. Many thanks,
Well attended
Good receipt and well attended and received services as l deserved.
Beatrice
10th October 2023
10th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Beatrice, Thank you very much for you feedback. It is great to hear that you are happy with our service. Your feedback will be passed onto the staff. Many thanks,
Dear Beatrice, Thank you very much for you feedback. It is great to hear that you are happy with our service. Your feedback will be passed onto the staff. Many thanks,
Understanding and friendly
Efficient, whilst being understanding and friendly.
Anonymous
10th October 2023
10th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Patient, Thank you very much for you feedback. It is great to hear that you are happy with our service. Your feedback will be passed onto the staff. Many thanks,
Dear Patient, Thank you very much for you feedback. It is great to hear that you are happy with our service. Your feedback will be passed onto the staff. Many thanks,
Unicity Medical Centre
Dr Klementz is an asset to the practice.
Anonymous
9th October 2023
9th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Patient, Thank you very much for you feedback. It is great to hear such lovely comments about Dr Klemenz. Your feedback will be passed onto the staff. Many thanks,
Dear Patient, Thank you very much for you feedback. It is great to hear such lovely comments about Dr Klemenz. Your feedback will be passed onto the staff. Many thanks,
An amazing GP
An amazing GP who made sure my prescription was done quickly and the referral to the hospital was sent extremely quickly. She made me feel heard and gave me hope that my problem will be solved soon. A big thank you to her!
Anonymous
9th October 2023
9th October 2023
Unicity Medical Centre replied on 11th October 2023:
Dear Patient, Thank you very much for you feedback. It is great to hear that you are happy with our service. Your feedback will be passed onto the staff. Many thanks,
Dear Patient, Thank you very much for you feedback. It is great to hear that you are happy with our service. Your feedback will be passed onto the staff. Many thanks,
My experience
Sometimes the receptionist are not helpful.
Mostafa
9th October 2023
9th October 2023
Unicity Medical Centre replied on 9th October 2023:
Dear Mostafa, Thank you for the feedback. We are sorry to hear that you have had a poor experience at the practice. If you would like to discuss this further please contact us directly. Thank you Uni-City Medical Centre
Dear Mostafa, Thank you for the feedback. We are sorry to hear that you have had a poor experience at the practice. If you would like to discuss this further please contact us directly. Thank you Uni-City Medical Centre
My experience
Quick and efficient.
Marie
9th October 2023
9th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Marie, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Marie, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Relaxed, very friendly
Made you feel very relaxed, very friendly.
Anonymous
9th October 2023
9th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very well run surgery
As always, very easy and professional.
Very well run surgery, best in my last 40 years.
Charles
9th October 2023
9th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Charles, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Charles, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very good
How quickly the nurses worked, they were very good. I was in and out in about two minutes, and they were very pleasant.
Edward
9th October 2023
9th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Edward, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Edward, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
Issues with appointment booking, waiting time, unfriendly staff especially PA.
Anonymous
9th October 2023
9th October 2023
Unicity Medical Centre replied on 9th October 2023:
Dear Patient, Thank you for the feedback. We are sorry to hear that you have had a poor experience at the practice. If you would like to discuss this further please contact us directly. Thank you Uni-City Medical Centre
Dear Patient, Thank you for the feedback. We are sorry to hear that you have had a poor experience at the practice. If you would like to discuss this further please contact us directly. Thank you Uni-City Medical Centre
Brilliant
Both my wife and I came in for covid/flu jabs, we were on time for hers but nearly 2 hours early and I just asked the receptionist if there was any chance and she fitted me in as did all the staff upstairs, brilliant.
Michael
9th October 2023
9th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Michael, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Michael, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
COVID and flu jabs
I came for COVID and flu jabs. The whole process was carried out in an efficient and professional manner.
John
9th October 2023
9th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear John, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear John, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Pleasant and efficient
Pleasant and efficient staff who did everything really well.
Ronald
9th October 2023
9th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Ronald, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Ronald, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Quick and efficient.
Anonymous
9th October 2023
9th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Friendly staff
Friendly staff and treated almost immediately on arrival for appointment.
Anonymous
9th October 2023
9th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
Excellent service.
Keith
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Keith, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Keith, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Quick and painless
The speed and friendly staff in attendance made the visit quick and painless, wish just seeing your GP was as good.
Anonymous
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
I am being looked after
Pleasant and helpful staff. I am being looked after.
Raymond
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Raymond, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Raymond, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
First class service
Overall, it provides a first class service.
Anonymous
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Immediate and friendly attention
Immediate and friendly attention by all staff who are a credit to the Practice.
David
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear David, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear David, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Excellent
The pulmonary nurse was excellent. She took me carefully through my asthma plan and took time to explain everything and answer any questions I had.
Sara
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Sara, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Sara, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Friendly
Friendliness of staff.
Anonymous
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Everything.
No faults at all.
Elizabeth
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Elizabeth, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Elizabeth, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
The procedure was explained clearly
The staff were well organised and the procedure was explained clearly.
Anonymous
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Really good at taking blood
Reception Staff are really friendly and helpful. Grace the HCA I saw was really good at taking blood, none of the fuss I usually have.
Gemma
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Gemma, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Gemma, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
I really appreciated Dr Klemenz for taking the time to listen to me and come up with several different options for investigating and treatment. The staff have all been absolutely lovely to me since moving practice to you, I feel listened to, and its so amazing compared to my last doctors where I couldn't even get an appointment.
The only small comment is the check in system doesnt let you in the door to upstairs so receptionists have to do it manually and it causes a queue at the entrance, also could be clearer what floor you're going to and a way to check you're in the right place.
Anonymous
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
I get seen quite quickly
Friendly caring staff. Compared to my previous health centre you folk are way more accommodating and so far if I’ve needed to see a doctor I get seen quite quickly. That was unheard of at my last health centre. So thank you very much.
Gary
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Gary, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Gary, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Prompt
Prompt service.
Anthony
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Anthony, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a prompt service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Anthony, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a prompt service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
All are good.
Anonymous
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very well organised
Reminders beforehand, and very efficient and welcoming on the day. Very well organised!
Tony
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Helpful and informative
Adam Baxter has been very helpful and informative. I'm grateful.
Stacey
8th October 2023
8th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Stacey, Thank you very much for your lovely feedback. It is great to hear that Adam was very helpful and informative. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Stacey, Thank you very much for your lovely feedback. It is great to hear that Adam was very helpful and informative. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very interactive consultation
Very interactive consultation with the Doctor who takes time to examine and make sure you are happy.
Luke
7th October 2023
7th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Luke, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Luke, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Professional diagnosis
No waiting. Professional diagnosis.
David
7th October 2023
7th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear David, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear David, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Welcoming
Staff are very good and welcoming.
Frances
7th October 2023
7th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Frances, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Frances, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Got some good advice
Very friendly and got some good advice. Was given some helpful information sources.
Anonymous
7th October 2023
7th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Promptness, courtesy
Promptness, courtesy and good humour.
Anne
7th October 2023
7th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Anne, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Anne, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Prompt, friendly
Prompt, friendly and gentle.
Anonymous
7th October 2023
7th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
The staff were fantastic
The staff were fantastic and so helpful and understanding.
Emily
7th October 2023
7th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Emily, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Emily, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Nice place and very nice employees.
Anonymous
7th October 2023
7th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Friendly staff
Friendly staff and professional service.
Stephen
6th October 2023
6th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Stephen, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Stephen, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Courteous, helpful, pleasant
Staff were courteous, helpful, pleasant and efficient. I was even taken early for my appointment.
Kathleen
6th October 2023
6th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Karen, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Karen, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very good
Very good experience.
Jalaj
6th October 2023
6th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Jalaj, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a very good experience. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Jalaj, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a very good experience. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Listened to with empathy
I was seen quickly and my concerns were listened to with empathy. Relevant tests were organised straight away with a follow-up call and appointment organised. I’m grateful to the practice for the care I received.
Henry Moat
4th October 2023
4th October 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Henry, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Henry, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
As a patient it would be great to be seen on time of my appointment instead of being kept waiting. If I am late I miss my appointment also to have a doctor actually listen to you.
Anonymous
2nd October 2023
2nd October 2023
Unicity Medical Centre replied on 2nd October 2023:
Dear patient, We are sorry to hear that you had a negative experience at the practice. If you would like to discuss this further then please contact us directly. Many thanks, Uni-City Medical Centre
Dear patient, We are sorry to hear that you had a negative experience at the practice. If you would like to discuss this further then please contact us directly. Many thanks, Uni-City Medical Centre
My experience
I received a phone call at 9:30am 3 weeks after an econsult - while I was at work - and couldn’t answer. I then had a text saying if I wasn’t going to answer I’d have to make another appointment for a phone consultation. I’ve struggled to find a time to even do an econsult because they’re hardly ever available.
Anonymous
29th September 2023
29th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a poor experience at Uni-City Medical Centre. If you would like to discuss this further, then please contact us directly. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Everything is ok.
Fahim Ahmed
29th September 2023
29th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Fahim, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Fahim, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Staff are polite
Staff are polite, staff listen and act in a professional manner.
Yvonne
28th September 2023
28th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Yvonne, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Yvonne, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Kind and patient GP
Kind and patient GP, quick referral and clear explanation of rationale behind decision.
Anonymous
28th September 2023
28th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
You don't feel hurried
Everyone is so helpful, has time for you. You don't feel hurried.
Beverley Nicholson
28th September 2023
28th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Beverley, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Beverley, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
The knowledge and friendliness of the nurse.
Anonymous
28th September 2023
28th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Efficiency and politeness
Efficiency and politeness.
Anonymous
28th September 2023
28th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Pleasant staff
Efficiency, pleasant staff.
Susan
28th September 2023
28th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Susan, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Susan, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very good, calm
I was well received and attended to and the Doctor I met was very good, calm and made sure he attended to all the requests I made.
Your surgery is the best I have been to since my coming to Portsmouth. I hope you continue to do your good work.
Anonymous
28th September 2023
28th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very efficient
Little waiting time, very efficient.
Ronald
28th September 2023
28th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Ronald, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Ronald, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Happy with the service
Since I moved to Uni-City MC Portsmouth I have been more than happy with the service they have given me.
Alexander
27th September 2023
27th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Alexander, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Alexander, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
For the second time this year my ADHD medication has been cut off without warning. I have not had a warning via email, letter or text to say this will occur.
On the NHS website it states:
“Do not stop taking methylphenidate suddenly, speak to your doctor first.”
Also:
“Only stop taking methylphenidate if your doctor tells you to. If you suddenly stop taking it, you may get withdrawal symptoms, such as depression.”
Link for you:
https://www.nhs.uk/medicines/methylphenidate-adults/
Whenever this is questioned I am informed that this is because 6 monthly blood pressure readings have not been provided, however and as previously stated, if I was informed that these were required then I can come to provide them or provide them via email, as I have the required equipment at home to accommodate for this request, but because the reminder has not come, how am I to know that I am due to be cut off?
Now, I may not be a doctor, but I know enough about ADHD to know that a common side effect is forgetfulness! This means I sometimes need a gentle reminder to action what is required, however because this request never comes, I’m left to guess.
Honestly, I think there is one receptionist that I have spoken with who gets it, most others, including nurses, doctors and administrative staff, really aren’t fussed about helping patients and quite frankly, seem to be in the wrong profession.
Please review your processes moving forward. Thanks!
Anonymous
27th September 2023
27th September 2023
Unicity Medical Centre replied on 27th September 2023:
Dear Patient, We are very sorry that we have not reached your expectations. Please call us to discuss this further. Many thanks, Uni-City Medical Centre
Dear Patient, We are very sorry that we have not reached your expectations. Please call us to discuss this further. Many thanks, Uni-City Medical Centre
My experience
It was a very quick and straightforward appointment to get the prescription I need which I appreciated. However, the doctor I saw seemed a little judgemental. I came in with an infected ear piercing and when I showed it to the doctor she did "ewwwww" which I initially thought was because it was a bit gross due to the infection. However, she then asked me why I would ever get a piercing there and it became clear that she was actually referring to the piercing itself rather than the infection. And at the end of the appointment she told me not to get any more piercings which I don't think was her place. I just came in to get a prescription for some antibiotics and felt like I was being judged for my life choices. Additionally, she said to me that when she called my name in the waiting room and I walked over she didn't think that the piercing in question was on my genitals because I wasn't walking funny which seemed to be very inappropriate to me. Overall, the appointment wasn't bad but I did feel a little uncomfortable.
Anonymous
27th September 2023
27th September 2023
Unicity Medical Centre replied on 27th September 2023:
Dear Patient, We are very sorry that that you have had a negative experience with one of our clinicians. Please call us if you would like to discuss this further. Many thanks, Uni-City Medical Centre
Dear Patient, We are very sorry that that you have had a negative experience with one of our clinicians. Please call us if you would like to discuss this further. Many thanks, Uni-City Medical Centre
My experience
The doctor himself was very helpful however he said he would come back with what I requested a few days later and I’ve heard nothing from the doctors so will need to chase it.
Anonymous
27th September 2023
27th September 2023
Unicity Medical Centre replied on 27th September 2023:
Dear Patient, We are very sorry that that you have not received a response. Please call us so that we can help you further. Many thanks, Uni-City Medical Centre
Dear Patient, We are very sorry that that you have not received a response. Please call us so that we can help you further. Many thanks, Uni-City Medical Centre
Unicity Medical Centre
Listened to my problem and understood the issues involved and made the appropriate referrals.
David
27th September 2023
27th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear David, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear David, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Calm, friendly environment
Proactive practice, thorough examination, discussion between equals, good communication and plenty of staff. Clean, calm, friendly environment.
Karen
27th September 2023
27th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Karen, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Karen, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Made my day!
It was the interactive engagement and flexibility in appointment scheduling that made my day!
Charles
27th September 2023
27th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Charles, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Charles, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Best surgery I have ever had to use
Best surgery I have ever had to use. Thank you to the whole team for all they do.
Anonymous
27th September 2023
27th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
All staff
All staff.
Glen
26th September 2023
26th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Glen, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Glen, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Thank you for your effort.
Anonymous
26th September 2023
26th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Quick and convenient
Quick and convenient.
John
26th September 2023
26th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear John, Thank you very much for your lovely feedback. It is great to hear that we are quick and convenient. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear John, Thank you very much for your lovely feedback. It is great to hear that we are quick and convenient. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Answered my questions
As promised, clinicians phoned me back and answered my questions satisfactorily.
Frances
26th September 2023
26th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Exceptionally compassionate
Dr. Klemenz has been exceptionally compassionate and always listens to his patients with keen interest.
Anonymous
26th September 2023
26th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
The GP was able to confirm that the medication was working as hoped. All without me needing to attend the surgery.
The appointment was convenient and took less time than it would to walk from the reception desk to the doctor's office.
Anonymous
26th September 2023
26th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you a convenient service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you a convenient service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
If I call the GP I can only speak with the receptionist. I had no opportunity to speak to the doctor when I needed to
Pavan
26th September 2023
26th September 2023
Unicity Medical Centre replied on 26th September 2023:
The GPs are extremely busy seeing and contacting patients Monday to Friday. Patients are offered either telephone consultations or Face to face consultations Monday to Saturday. Unfortunately, it is not always possible to speak to a GP immediately unless your complaint warrants life threatening attention.....
The GPs are extremely busy seeing and contacting patients Monday to Friday. Patients are offered either telephone consultations or Face to face consultations Monday to Saturday. Unfortunately, it is not always possible to speak to a GP immediately unless your complaint warrants life threatening attention.....
Prompt attention
Prompt attention.
Anonymous
26th September 2023
26th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Great staff
Just great staff.
Simon
25th September 2023
25th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have great staff. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have great staff. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Good response
I would say they have a good response to patients.
Oluwakemi Rukayat
25th September 2023
25th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
We were 15 mins late because we got lost on the way. The nurse still accommodated us and went out of her way to give the time we needed even though it was quite late (4.30).
Anwar
25th September 2023
25th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Anwar, Thank you very much for your lovely feedback. It is great to hear that we could accommodate you on this occasion. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Anwar, Thank you very much for your lovely feedback. It is great to hear that we could accommodate you on this occasion. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
The reception that I got right from the time I got there until I got to attended to by the doctor was just phenomenal, thanks Unicity Medical Centre.
Tendayi Makonese
25th September 2023
25th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Tendayi, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a phenomenal service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Tendayi, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a phenomenal service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
The care that is second to none
The friendly receptionist as soon as you walk in the door. The cleanliness of the whole place, it gives a lovely atmosphere and last but not least is the care that is second to none by the doctors and nurses that I have seen.
Bernard Saupe
25th September 2023
25th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Bernard, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Bernard, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Happy with the service
I’m happy with the service I’ve received this year. Thank you.
Anonymous
25th September 2023
25th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you are happy with the service that you have received. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you are happy with the service that you have received. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
The best possible care
Dr Klemenz listens and always ensures I get the best possible care and even for my baby too.
Anonymous
24th September 2023
24th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Caring
Professionalism and caring.
Kay Ackerman
24th September 2023
24th September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Kay, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a professional and caring service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Kay, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a professional and caring service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Kind, helpful, patient
Kind, helpful, patient, caring, professional.
Anonymous
23rd September 2023
23rd September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we are king, helpful, patient, caring and professional. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we are king, helpful, patient, caring and professional. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
The whole approach to any medical needs I may have.
Anonymous
23rd September 2023
23rd September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
Good.
Anonymous
23rd September 2023
23rd September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Nice relaxed atmosphere
Nice relaxed atmosphere and took my opinions into consideration.
Anonymous
23rd September 2023
23rd September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Excellent
All doctors and reception ladies are excellent. They are always very kind and helpful. Best I'm glad I changed to Unicity doctors surgery, gold stars to everyone with my thanks.
Victoria Hammel
23rd September 2023
23rd September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Victoria, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Victoria, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Face to face consultation
Welcoming and friendly reception staff and delighted to have a face to face consultation with doctor.
Shirley McClenaghan
23rd September 2023
23rd September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Shirley, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Shirley, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
They don’t take their patients seriously.
Anonymous
23rd September 2023
23rd September 2023
Unicity Medical Centre replied on 25th September 2023:
We are very sorry that you had a negative experience with Uni-City Medical Centre. Please contact us if you would like to discuss this further.
We are very sorry that you had a negative experience with Uni-City Medical Centre. Please contact us if you would like to discuss this further.
The best
This is the best Dr’s surgery! I have been listened to and already feel genuinely supported in the short time I have been registered.
Anonymous
23rd September 2023
23rd September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Blood test
Blood test was carried out professionally and quickly. But receptionist were really unpolite.
Anonymous
22nd September 2023
22nd September 2023
Unicity Medical Centre replied on 25th September 2023:
We are very sorry that you had a negative experience with Uni-City Medical Centre. Please contact us if you would like to discuss this further.
We are very sorry that you had a negative experience with Uni-City Medical Centre. Please contact us if you would like to discuss this further.
Explained everything to me
Helpful staff, not aggressive when you asked a question, the doctor was great and explained everything to me step by step.
Sandra Berridge
22nd September 2023
22nd September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Sandra, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Sandra, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
The physician associate that attended to me didn’t give me time to explain what I was feeling. She was such in a haste to dismiss me. Didn’t feel good after the appointment. She also told me that she going to send stuff for me to read up which I haven’t received till now.
Anonymous
22nd September 2023
22nd September 2023
Unicity Medical Centre replied on 25th September 2023:
We are very sorry that you had a negative experience with Uni-City Medical Centre. Please contact us if you would like to discuss this further.
We are very sorry that you had a negative experience with Uni-City Medical Centre. Please contact us if you would like to discuss this further.
Explained everything
The attending nurse Karen. She explained everything in full detail.
Anonymous
22nd September 2023
22nd September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that Karen provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that Karen provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
The doctor surgery is very good, the doctors are brilliant, cant get better and guys at the office do very well, they are very polite and make you more welcome.
Mandy Butcher
22nd September 2023
22nd September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Mandy, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Mandy, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very professional
The staff was very professional.
Anonymous
22nd September 2023
22nd September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
The staff were polite
The staff were polite and ready to serve.
Anonymous
22nd September 2023
22nd September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
My experience
Professionalism.
David Parsonage
21st September 2023
21st September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear David, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear David, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Communication
The communication with staff.
Anonymous
21st September 2023
21st September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you had good communication with staff. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that you had good communication with staff. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Very friendly
Staff was very friendly and ready to assist.
Anonymous
21st September 2023
21st September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Appointment
The staff from the GPs to the receptionists.
Darren Hamilton
21st September 2023
21st September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Friendly staff.
Anonymous
21st September 2023
21st September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have friendly staff. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have friendly staff. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Unicity Medical Centre
Quick response.
Deborah Russell
21st September 2023
21st September 2023
Unicity Medical Centre replied on 23rd October 2023:
Dear Deborah, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Dear Deborah, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
AWARDS AND ACHIEVEMENTS
We'll be announcing our awards for the Top 10 and Top 20 GPs, amongst some other great achievements, at the start of the next year.
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If you own or run this practice, why not be in with a chance of winning our prestigous award? Simply
contact us and start collecting 5 star reviews - as well as new patients
and higher internet presence - today!
STAFF MEMBERS
You'll soon be able to see a list of staff members at this practice - along with a brief description and a photo (where the practice provides this information).
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How to find Unicity Medical Centre
Please refer to the Google Map displayed below - you can zoom, pan and use Street View as required. If you would like directions to Unicity Medical Centre from your current location, simply enter your postcode in the box opposite and press return.
JOB VACANCIES
In 2017 we'll be adding Job Vacancies to the Most Recommended GP website. Visitors will be able to browse and search for jobs, whilst practices will be able to upload job availabilities in a seamless manner.
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If you own or run this practice, log in to
your dashboard or contact us to sign up to our service in order to
add this information to your public profile.